pbevanudp

Hello

Thank you for your message. Have the support team provided the correct credentials to use for the Generic S3 remote storage location in terms of all of the fields such as location, end-point, bucket access style and signature version?

Hello – please could you check your settings on the Minify > JavaScript page to ensure jQuery has not been deferred. It appears as if a check is being performed before jQuery is loaded.

• This reply was modified 1 year, 1 month ago by pbevanudp.

Hello

Thank you for your message. Please could you temporarily re-activate WP-Optimize and provide a screenshot using a new chrome incognito window? You can use a free tool such as Imgur for this.

• This reply was modified 1 year, 1 month ago by pbevanudp.

Thank you I have replied with the fix.

Hello,

Thank you for your patience. Our development team have created a tweaked version for this situation. Please could you send an email to [email protected] and I will send you the tweaked plugin along with instructions.

Hello

Please could you navigate to WP Security > Miscellaneous > WP REST API > Disallow unauthorized REST requests. Is the checkbox ticked or unticked?

Hello

In Images > Compress Images > WebP conversion untick Create WebP version of image to stop serving the WebP version of the image.

Under More options there is also the option to Restore all compressed images to restore the original image. Please note that it only restores the original image – to restore the other sizes you would need to use a plugin such as Regenerate Thumbnails.

Hello

Please could you clarify what your retention schedule is in terms of the Files backup schedule and Database backup schedule on the Settings tab?

Additionally please could you provide a backup log file and use pastebin.com to share?

You can find the log file on the Backup / Restore tab under Existing backups > View Log button next to your latest backup or in the wp-content / updraft folder.

Hello,

What is the exact message you receive when trying to extract them? Have you tried re-downloading them and does the same error occur?

Hello,

Thank you for bringing this to our attention, I have recreated the issue and will be in touch again shortly with a further response.

You’re welcome

Hello – this would be better directed to the Elementor plugin support page.

Hello,

Yes assuming you backed up the old version – take a backup of your current version, restore the old version and screenshot your work. Next, restore the version you just backed up.

Hello,

This issue is likely due to a plugin conflict. Please could you perform a conflict test by first disabling all plugins and then re-activating them one by one to determine the conflict. You may also wish to switch to a default theme to see if that is causing an issue as part of the test.

Hello do you have S/FTP and phpMyAdmin access?