pauplesupport

Hi Jan,

Is there any update on this?

We are waiting for your details so that we could check this and fix it straightaway for you.

Kind Regards.

Hi Jan,

Are you using the latest version of FAQ? We had this issue in our earlier versions. But we fixed it later. Are you sure, you are using the latest version?

If you are using the latest version and the issue still pertains, can you please create a support ticket here providing us your website details and temporary admin access to your site so that I would check this down.

Kind Regards.

If you can provide us your e-mail address, I would reach out to you once this is done.

Regards.

Hi,

I understand how important it is to have the FAQ schema.

In fact, We already have been discussing this. We have it in our backlog. I will make sure to reach out to you once this is pushed up.

Kind Regards.

Hi,

Thank you so much for your review and your kind words.

Regarding the tag option, that seems to be a great idea.

As of now, you could separate each FAQ’s by category.

Do you mind if we ask how you are using Helpie FAQ on your site and how exactly this tag feature would help you in achieving it instead of using our category option?

We want to understand our customers’ requests as well as possible, so we can focus on the right?things.

Waiting to hear from you.

No,

You just need to sign up with any of your details.

Hi Daniel,

Sorry for the trouble for you are facing.

I just tested this in our local and was not able to reproduce your issue. It seems to works properly on our local.

Did you check it in the spam folder? If not, can you please try it once more and check it in the spam folder?

If it is not present in the spam folder either, please provide us your website details with a temporary admin access to the site so that I would check this down.

Please send your details by creating a support ticket here.

Hi,

Unfortunately, the anchor link feature is not currently available. However this is in our backlog.

If you can give me your e-mail address, I will make sure to reach out to you once this feature is pushed up.

Kind Regards.

Hi,

We have released a new version today. Can you please update helpie FAQ to the latest version and check whether it has been solved?

Waiting to hear from you.

Kind Regards.

Hi,

Sorry about that. Can you please give us your website details and a temporary admin access to your site so that we will check this and fix it straightaway for you.

You can provide your details to [email protected]

Waiting to hear from you.

Kind Regards.

Hi,

I have replied to your mail. Hope you have seen it.

Kind Regards.

Hi,

Did that work?

Hi crashdi,

Do you have the Yoast SEO plugin or any other SEO plugin? If so, can you please try deactivating the plugin once and then try activating Helpie FAQ?

You can activate the SEO plugin once you have activated the Helpie FAQ.

Let me know what happens.

Kind Regards.

Hi Reelism,

Your theme does this, not because of Helpie.

Here is an example of the same in your home page also:

class=”home page-template page-template-elementor_header_footer page page-id-38 wp-custom-logo wp-embed-responsive post-image-above-header post-image-aligned-center slideout-enabled slideout-desktop sticky-menu-no-transition sticky-enabled both-sticky-menu no-sidebar nav-below-header contained-header separate-containers active-footer-widgets-1 nav-search-enabled nav-aligned-right header-aligned-left dropdown-hover elementor-default elementor-template-full-width elementor-page elementor-page-38 full-width-content offside-js–init using-mouse”

Hi,

May I know, why it’s super important for you?

Do you want the FAQ tags linked to an archive page like that we have given for category?

Or you just want the tags to be seen in the FAQ toggle?

If you could let us know in detail, how you are planning to use it and why it will be useful for you, I could pass it on to our team to fast forward this feature for our future releases.

Waiting to hear back from you.

Kind Regards.