pauplesupport

Hi There,

This issue has been resolved in our last release (V 0.8).

If you have not updated, please update to the latest version.

Thanks.

Hi There,

Thank you for reaching out us.

Unfortunately, we do not have the anchor link feature for now. But we have already planned for this and it is in our backlog.

Can you please provide me your e-mail address so that I could reach you once this feature is pushed up?

Kind Regards.

Hi There,

Sorry for the delay.

We are fixing this in our coming release. Thanks for the catch.

I will make sure to let you know once this is pushed up.

Kind Regards.

Hi There,

Thanks for the catch. I was able to reproduce this in my local.

I have added this to our bug tracker and have also conveyed to my development team about this. I will make sure to let you know once there is a fix pushed up.

Kind Regards.

Hi,

Sorry. The readme txt file has to be updated.

The plugin has been tested with latest version of WordPress and is safe to work.

Thanks for the catch. We will update it soon.

Kind Regards.

Hi There,

Thank you for being kind enough to give us the solution. We have already fixed this in our development and build is in the testing process. This new version will be released within this week.

Once again, thanks much for your help. We really appreciate it.

Kind Regards.

Hi There,

Thank you for the five star rating and for your valuable feedback.

1. Regarding the customization,we do have integration with Elementor that might also give more styling option. We do also have plans to add more styling options in our future releases. Thanks for the honest feedback.

2. Yes, Tags seems to be a great idea, In-fact we have it in our backlog already. I will make sure to let you know once this is pushed up.

Hi,

Thank you so much for your review. It means a lot.

Our coming release will be tested with the latest version of WP. Thanks for pointing it out.

And, I am sorry that you never received any reply from our support team. I just investigated this and seems that we never have any pending replies for Helpie FAQ.

Would you be kind enough to let me know, where did you sent the e-mail to and also the e-mail address from which you sent? So that I could let them know to have a look at it again?

Again, I am sorry for what happened. Looking forward to provide much better experience in the coming days.

Hi,

We have personally not used the Print-o-matic plugin nor tried to print our accordion content. I need to test this to let you know anything.

I will have a look at this and get back to you soon.

Kind Regards.

Hi,

First of all, I want to apologize for the issue you are facing in our plugin. This does not happen usually and I understand how frustrating this would have been.

Honestly, I am not sure under what condition this has happened to you as we have never received this from any other users yet.

Can you please check whether this is a conflict with any of your theme or plugin? If not, can you please give me your website details and temporary admin access to your site so that I could check this down and fix it straight away for you?

You can provide us your details by creating a support ticket at pauple.freshdesk.com

Kind Regards.

Hi,

Due to the Covid-19 issues in our country and all the complications revolving around it, I am not able to promise an exact timeline.

However, I promise it will not get much delayed and will be ready very soon.

I will make sure to reach out to you again soon.

Kind Regards.

Hi,

Thank you for reaching out to us.

While the search filter brings the particular FAQ’s searched that belongs to a particular category, it hides all other FAQ’s but does not hide the category title. I understand hiding the Category title when it contains no FAQs searched would be really nice idea.

Thanks for the catch. We will fix this in our upcoming releases for sure. I will make sure to let you know once this is pushed up.

Kind Regards.

Hi,

I am sorry, that you never received any reply from our chat. I just had a look at it and could not find your conversation in our chat. In future, please provide us your e-mail address, so that we would reach your mail even if we were not available in the chat at that moment.

This support will be with questions only regarding the Helpie FAQ plugin. Regarding the changing the slug of the URL for Kb plugin, yes it is possible to change the slug of the single page, category page and Main page. You can change it from our Helpie settings

Hope that helps. Let me know if you have any more questions.

Kind Regards.

Hi Erick,

Just to clarify, this is not our Kb plugin, This is our Helpie FAQ plugin. We have two products called Helpie Kb (Which is the one your question is about). The other is the Helpie FAQ plugin (The thread you have used now).

Now coming to your question, you can purchase the 5-site plan if you want to install kb in 5 different sites. If you are looking for multiple knowledgebase on the same site, you can create a multisite and use our single site license itself.

Hope that answers your question. Feel free to let me know if you have any more questions. You can also reach our support team by creating a ticket at pauple.freshdesk.com

Kind Regards.

• This reply was modified 5 years ago by pauplesupport.

Hi,

Do you mean that the FAQ’s are not ordered correctly or the the FAQ categories? The FAQ’s should be ordered as you set. If this is not working, can you please give us your details and temporary admin access to your site so that I could check this down?

You can provide your details by creating a support ticket at pauple.freshdesk.com

Kind Regards.