pauplesupport

Hi There,

Thank you for reaching out to us.

Can you please clarify on Where do you want to change the Permalink and what do you want to change it to?

Waiting to hear from you.

Kind Regards.

Hi There,

Yes, you can. Just set the Display Mode (in our Helpie FAQ settings) to “Simple Accordion by category” or “Category Accordion”. And go to your FAQ page and select the FAQ category.

You can see the Anchor link for that category when you click on that FAQ category.

Hope that helps. Let me know if you have any more questions.

Kind Regards.

Hi There,

If you are using the Guttenberg editor, you can see the FAQ block in it. We also have an integration with Elementor page builder where you can see our Helpie FAQ widget in it.

The shortcode builder might not be seen in the classic editor. We already have this bug in our bug tracker. I will also notify our development team regarding this once again. I will make sure to let you know when I have news from them.

Hope that helps. Let me know if you have any questions.

Hi There,

We do have the option to sort it Alphabetically, publish date, Updated date and Menu order in the free version.

We have the auto-sorting of FAQ’s based on the user engagement (Popular FAQ’s) in the premium version.

You can try the free trial of our pro version here: https://helpiewp.com/wordpress-faq-plugin/

Kind Regards.

Hi There,

Yes, you can link to the FAQ categories. Just enable the “Add FAQ URL Attribute” in FAQ general settings.

Set the display mode (in the general settings) as Simple Accordion by category or Category Accordion.

Then go to your FAQ page and select the category that you want to link to. You can see it’s URl in the top. You can use that URL anywhere to link to that particular category.

Hope that helps. Let me know if you have any more questions.

Kind Regards.

Hi There,

I understand that. Thank you so much for your valuable suggestion.

I will make sure to let you know once this feature is pushed up.

Kind Regards.

Hi There,

Unfortunately, we do not have this option right now. One of the core feature of how FAQ works is the accordion. So we have not thought of having the FAQs without the accordions.

However, I would add this to our backlog and will make sure to let you know once this is pushed up.

Hope that helps. Let me know if you have any more questions.

Kind Regards.

Hi There,

This error should have been resolved in our latest Update.

Please do update to our latest version and let me know.

Hi There,

This should be fixed in our latest update. Please do update and let me know.

Kind Regards.

Hi There,

This should be fixed in our latest update. Please do update and let me know.

Kind Regards.

Hi There,

Thank you for letting us know. I will make sure to notify this error to my development team and will make sure to clear this soon.

Kind Regards.

Hi There,

I just tested this in our local and was able to reproduce it. Thanks for the catch.

Does this affect your site in anyway? However, we will fix this in our future releases.

Waiting to hear from you.

Kind Regards.

• This reply was modified 4 years, 8 months ago by pauplesupport.

Hi There,

This issue has been resolved in our latest release. Can you please update it and confirm whether it has been resolved on your end?

Waiting to hear from you.

Kind Regards.

Hi There,

This issue has been resolved in our latest release. Can you please update it and confirm whether it has been resolved on your end?

Waiting to hear from you.

Kind Regards.

Hi There,

Sorry for the trouble you are facing.

I am not sure why this happen on your website alone. Can you please give me your website details and temporary admin access to your site so that I could check this down?

You can send your details by creating a ticket at pauple.freshdesk.com.

Kind Regards.