pauplesupport

Hi @sterndata ,

Sorry about that. I will make sure that this does not happen again.

And, thanks much for your guidance in getting the information needed. I will make sure to follow these from now on.

In anyway if we are not able to reproduce the issue even after all these, are we allowed to escalate the users to our support ticket from the forum?

Looking forward to hearing back from you.

Kind Regards.

If you have added the FAQ items inside a FAQ Group, you can just drag and drop the items in the order you want inside by editing the FAQ group in “All FAQ Groups” section. It would be displayed accordingly in the front-end.

Hi @stepkicks ,

Thank you for reaching out to us.

Have you tried using the free “Intuitive custom order” plugin?

https://helpiewp.com/extending-helpiekb-part2/#Intuitive_Custom_Post_Order . Once you have set the order to “Menu order”, you can follow the steps mentioned in the above article. We have written the article for our Helpie Kb plugin, but the same should work for FAQ also.

Do try it and let me know if that solves your query.

Looking forward to hearing back from you.

Kind Regards.

Hi @shoot2 ,

This is Strange. Can you please check if you see any error in your console log? If so, could you please send that screenshot?

Also, could you please check if this is a conflict with any of your plugin or theme that you are using?

Looking forward to hearing back from you.

Kind Regards.

@stephanestruyve

This might happen when you have set an Elementor template for all your pages and have created our FAQ page using the Elementor page builder. Is that how it has been setup on your end?

If so, could you please create our FAQ page using our shortcode [helpie_faq] until we fix this?

We already have this in our bug tracker. I will make sure to let you know once this is pushed up.

Hope that helps. Let me know if there is anything else I could help you with.

Kind Regards.

Hi @hemligg ,

Thanks much for reaching out to us.

I have responded to your ticket in our support portal. Hope you saw that.

I am closing this thread here to avoid confusions.

Looking forward to hearing back from you in our support portal.

Kind Regards.

Hi @zaleschak ,

We do have shortcodes (also shortcode builder for classic editor) which you can use anywhere including product descriptions. You can try including shortcodes there.

Do try it and let me know if that meet your needs?

Looking forward to hearing back from you.

Kind Regards.

Hi @sfriedri @sacalito ,

Have you used the Elementor template that has “Post content” widget?

If so, can you please try removing the template for our FAQ page alone and check if it works fine then?

?Do try it and let me know what happens.
?
Looking forward to hearing back from you.

Kind Regards.

Hi @thelearnerboy ,

I have answered this question in your other ticket. I hope that answers your others.

Please don’t hesitate to let me know if you still have any questions. I will be happy to answer you.

Kind Regards.

• This reply was modified 3 years, 2 months ago by pauplesupport.

Hi @thelearnerboy ,

Thank you for reaching out to us.

We have programmed the table to be reactive and hence in the process, we have restricted event propagation of the table. We will try to enable this in the future, but can’t promise a date at this point. Sorry about this.

You can message us your email privately for us to contact you if this gets fixed in the future. You can send us your email at [email protected].

If you have any other questions or suggestions – please don’t hesitate to let me know.

Kind Regards.

Hi @yuzurina ,

Hope you are doing good. We have made the table dialog scrollable in our latest release.

Can you ?please update our plugin and confirm whether it works fine on your end now?

Looking forward to hearing back from you.

Kind Regards.

Hi @karamba ,

Are you using Yoast SEO plugin? If so, can you please check your Search Appearance settings and check whether you have selected FAQ page for default page type?

The FAQ schema is already being supplied by our plugin and activating Yoast to feed FAQ Schema may cause duplicacy.

Looking forward to hearing back from you.

Kind Regards.

Hi @kennchin ,

Thanks much for your review and kind feedback.

Regarding duplicate tables, we already have it in our pipeline and will be added in the product soon. I will make sure to let you know once this is pushed up.

If you have any other suggestions or feedback – please don’t hesitate to let me know.

Kind Regards.

Hi @yuzurina ,

I will make sure to get back to you on the same thread once the fix is pushed up.

Kind Regards.

Hi @ghilt ,

We do have the FAQ block issue in our backlog.

But, We have tons of other options like using shortcodes (You can use specific attributes that would override the default settings) , Shortcode builder (for classic editor), Elementor FAQ widget, Using our FAQ Groups, etc..

Why don’t you try one of these and check if these meet your needs?

Feel free to try these and let me know if you have any questions on it. I would be happy to help you.

Kind Regards.