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  • Thread Starter paulsally

    (@paulsally)

    Thanks @xue28,

    I could finally find the hook corresponding to the database update “woocommerce_update_db_to_current_version” and ran it manually. After that the database version was the same as the plugin version.

    In our production site there are 3438 pending Scheduled Actions. Does this imply some kind of problem? Should we be warned?

    Thanks.
    .S.

    Thread Starter paulsally

    (@paulsally)

    One more question: why does the button “Update Database” after updating the plugin doesn’t show up? Was it silenced in any way?

    Thread Starter paulsally

    (@paulsally)

    Hi.

    I forgot to say that the update mentioned in my previous post was carried out in my local machine. We’re waiting to see the result locally before taking it on production server.

    In my local machine the WooCommerce status page still shows database version at 7.7.1 despite the plugin was update to 8.4.0.

    I tried to run the cron by calling its url:
    https://www.qualenergia.loc/wp-cron.php?doing_wp_cron

    I attach the status report:

    ` WordPress Environment
    
    WordPress address (URL): https://www.qualenergia.loc
    Site address (URL): https://www.qualenergia.loc
    WC Version: 8.4.0
    REST API Version: ? 8.4.0
    WC Blocks Version: ? 11.6.2
    Action Scheduler Version: ? 3.7.0
    Log Directory Writable: ?
    WP Version: ? 6.3.1 - è disponibile una versione più recente di WordPress (6.4.2)
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: ?
    WP Cron: –
    Language: it_IT
    External object cache: ? Server Environment
    
    Server Info: nginx/1.25.2
    PHP Version: 7.4.33
    PHP Post Max Size: 20 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.74.0
    OpenSSL/1.1.1n
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.27
    Max Upload Size: 20 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ? Il tuo server non ha la classe SoapClient attiva - alcuni plugin gateway che usano SOAP potrebbero non funzionare correttamente.
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database
    
    WC Database Version: 7.7.1
    WC Database Prefix: wp_
    Dimensione totale database: 2275.50MB
    Dimensione dati database: 1827.87MB
    Dimensione indice database: 447.63MB
    wp_woocommerce_sessions: Dati: 1.06MB + indice: 0.03MB + motore MyISAM
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    wp_woocommerce_attribute_taxonomies: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
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    `
    
    

    What should trigger the database update?

    Thanks!

    Thread Starter paulsally

    (@paulsally)

    Thanks a lot @doublezed2.

    One more question. We updated the plugin to version 8.4.0 and now the WooCommerce Status page shows that the plugin is at 8.4.0 while the db is at 7.7.1 as expected.

    I triggered the Update Database via WooCommerce => Tools and I received the status message:

    (the update routine has been planned to be run in the background)

    Should we be able to find it amongst the ones showed in the Planned Actions tab?

    Can we know when it will be run exactly so that we can test that everything is working as expected? Is it safe for it to run at its convenience?

    Thanks!
    .S.

    Thread Starter paulsally

    (@paulsally)

    My guess is that, being the WC Database marked with the same version as the WC plugin code (as can be seen in the Status Report), clicking on Update the Database doesn’t trigger any action.

    Any cues? Should we just add that column to remove the error in the log? But how to populate it with data?

    Thanks!

    Thread Starter paulsally

    (@paulsally)

    Dear @ckadenge,

    Thanks very much for your reply.

    I followed the instructions in my local machine before attempting it live. We have scheduled to perform it live tonight (in about a couple of hours) and so I wanted to test it beforehand.

    I receive a status message something that translates roughly to “The update has been scheduled to be run in the background” but if I go to the Scheduled Actions tab I can’t see it (maybe it’s lost in the long queue I have locally where cron is disabled but I don’t know what keywords I may use to find it).

    And the column wp_wc_order_stats.total_sales doesn’t get added. Will it be added in the future?

    Is it safe to run the database update on a live server?

    Thanks!
    .S.

    Thread Starter paulsally

    (@paulsally)

    Not sure if it’s more convenient to look at it via a Gist in GitHub?

    https://gist.github.com/sarapolselli/b9e5d81e489e80670a2a6c3e17a1aa48

    I hope you can give us a hint on how to proceed.

    Thanks again.
    .S.

    Thread Starter paulsally

    (@paulsally)

    Dear @xue28,

    Thanks very much for your reply and your offer to understand the matter further.

    In a previous update I can see, looking into an old backup, that the table wp_wc_order_stats did contain the total_sales column. But, in order to go online with the restyling of the website, we had to take again a fresh db from the website that was online at the time and execute all the updates and changes that our new code required. Maybe something has gone wrong there. Can you see from the system report if there are other parts that did not update correctly? Is there a proper way to trigger the WooCommerce DB update again? Would this be the proper way to do it?

    I’m more than happy to attach the System Status Report you mentioned. Here it is, let me know if there is anymore info I can provide or if anything is missing from the report.

    Thank you!

    Best regards,
    .S.

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    advanced-cache.php: advanced-cache.php<br>db.php: db.php<br>object-cache.php: object-cache.php Settings
    
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    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages
    
    Shop base: #4 - /pro/acquista-online/<br>Carrello: #5 - /pro/carrello/<br>Pagamento: #6 - /pro/checkout/<br>Il mio account: #7 - /pro/mio-account/<br>Termini e condizioni: #83815 - /termini-e-condizioni/ Theme
    
    Name: QualEnergia PRO<br>Version: 1.0.0<br>Author URL: https://www.whitedrop.it<br>Child Theme: ?<br>Parent Theme Name: NewsStand - Magazine/Blog/Shop WordPress Theme<br>Parent Theme Version: 1.0.18<br>Parent Theme Author URL: https://themeforest.net/user/AVAThemes<br>WooCommerce Support: ? Templates
    
    Overrides: newsstand-child/woocommerce/archive-product.php<br>newsstand-child/woocommerce/content-product.php<br>newsstand-child/woocommerce/content-single-product.php<br>newsstand-child/woocommerce/emails/admin-cancelled-order.php<br>newsstand-child/woocommerce/emails/admin-failed-order.php<br>newsstand-child/woocommerce/emails/admin-new-order.php<br>newsstand-child/woocommerce/emails/customer-completed-order.php<br>newsstand-child/woocommerce/emails/customer-invoice.php<br>newsstand-child/woocommerce/emails/customer-new-account.php<br>newsstand-child/woocommerce/emails/customer-note.php<br>newsstand-child/woocommerce/emails/customer-processing-order.php<br>newsstand-child/woocommerce/emails/customer-refunded-order.php<br>newsstand-child/woocommerce/emails/customer-reset-password.php<br>newsstand-child/woocommerce/emails/email-addresses.php<br>newsstand-child/woocommerce/emails/email-customer-details.php<br>newsstand-child/woocommerce/emails/email-footer.php<br>newsstand-child/woocommerce/emails/email-header.php<br>newsstand-child/woocommerce/emails/email-order-details.php<br>newsstand-child/woocommerce/emails/email-styles.php<br>newsstand-child/woocommerce/emails/plain/admin-cancelled-order.php<br>newsstand-child/woocommerce/emails/plain/admin-failed-order.php<br>newsstand-child/woocommerce/emails/plain/admin-new-order.php<br>newsstand-child/woocommerce/emails/plain/customer-completed-order.php<br>newsstand-child/woocommerce/emails/plain/customer-invoice.php<br>newsstand-child/woocommerce/emails/plain/customer-new-account.php<br>newsstand-child/woocommerce/emails/plain/customer-note.php<br>newsstand-child/woocommerce/emails/plain/customer-processing-order.php<br>newsstand-child/woocommerce/emails/plain/customer-refunded-order.php<br>newsstand-child/woocommerce/emails/plain/customer-reset-password.php<br>newsstand-child/woocommerce/emails/plain/email-addresses.php<br>newsstand-child/woocommerce/emails/plain/email-customer-details.php<br>newsstand-child/woocommerce/emails/plain/email-order-details.php<br>newsstand-child/woocommerce/loop/pagination.php<br>newsstand-child/woocommerce/single-product.php Abbonamenti
    
    WCS_DEBUG: ? No<br>Subscriptions Mode: ? Live<br>Subscriptions Live URL: https://www.qualenergia.it<br>Subscriptions-core Library Version: 6.2.0<br>Subscriptions Template Theme Overrides: newsstand-child/woocommerce/emails/email-order-details.php<br>newsstand-child/woocommerce/emails/plain/email-order-details.php
    
    Subscription Statuses: trash: 14<br>auto-draft: 1<br>wc-active: 1158<br>wc-expired: 23<br>wc-pending-cancel: 27<br>wc-pending: 149<br>wc-on-hold: 1306<br>wc-cancelled: 347
    
    WooCommerce Account Connected: ? Yes<br>Active Product Key: ? Yes<br>Custom Retry Rules: ? No<br>Custom Retry Rule Class: ? No<br>Custom Raw Retry Rule: ? No<br>Custom Retry Rule: ? No<br>Retries Migration Status: ? Completed<br>Report Cache Enabled: ? No<br>Cache Update Failures: ? 3 non riuscito Impostazione del negozio
    
    Country / State: Italia — Roma Abbonamenti per gateway di pagamento
    
    PayPal Standard: wc-cancelled: 305<br>wc-active: 528<br>wc-on-hold: 507<br>wc-pending-cancel: 25<br>wc-expired: 22<br>wc-pending: 149<br>trash: 12
    
    Bonifico bancario: wc-on-hold: 92<br>wc-active: 180<br>wc-cancelled: 3<br>wc-pending-cancel: 1<br>trash: 1 Supporto gateway di pagamento
    
    PayPal Standard: subscriptions<br>gateway_scheduled_payments<br>subscription_payment_method_change_customer<br>subscription_cancellation<br>subscription_suspension<br>subscription_reactivation<br>products<br>refunds
    
    PayPal Reference Transactions Enabled: ? No<br>Bonifico bancario: products Admin
    
    Enabled Features: activity-panels<br>analytics<br>coupons<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page
    
    Disabled Features: product-block-editor<br>minified-js<br>new-product-management-experience<br>product-variation-management<br>settings
    
    Daily Cron: ? Next scheduled: 2023-12-09 07:39:53 +01:00<br>Options: ?<br>Notes: 91<br>Onboarding: completed Action Scheduler
    
    Canceled: 38<br>Oldest: 2023-11-18 10:23:34 +0100<br>Newest: 2024-10-25 00:00:00 +0200
    
    Complete: 1.788<br>Oldest: 2023-11-08 02:31:54 +0100<br>Newest: 2023-12-08 16:56:38 +0100
    
    Failed: 45<br>Oldest: 2020-02-16 12:51:20 +0100<br>Newest: 2023-12-08 18:47:55 +0100
    
    Pending: 3.421<br>Oldest: 2023-12-08 20:17:59 +0100<br>Newest: 2024-12-31 00:00:00 +0100 Status report information
    
    Generated at: 2023-12-08 19:29:13 +01:00<br>`
    Thread Starter paulsally

    (@paulsally)

    Hi @ravanh,

    You’re absolutely right: the permalink structure was set to Custom (/%category%/%postname%/) and as I visited the Permalink options page the sitemap-news.xml became visible at the pretty url.

    Thanks very much for the plugin and for your clear and thorough explanation. In fact, I’ve read some of your replies and I have to say I was impressed by their clarity and their accuracy!

    I wish you keep up with your excellent work!

    .S.

    Thread Starter paulsally

    (@paulsally)

    @jmatiasmastro Thanks for your reply.

    I haven’t go clear how to use WeTransfer to send you files here. Don’t I need an email address?

    Thanks!

    .S.

    Thread Starter paulsally

    (@paulsally)

    When the WooCommerce Checkout Manager is disabled the vat number / tax code of user is correctly picked up and recorded in wp_usermeta.

    Thread Starter paulsally

    (@paulsally)

    The Vat Number value (Partita IVA) doesn’t show up amongst the billing information (Indirizzo di fatturazione).

Viewing 12 replies - 1 through 12 (of 12 total)