paulrmiller2000

Hey @kellymetal, thanks for the quick reply. Turns out we had a CSS rule that was conflicting. It’s been resolved.

@bobray, no ETA yet. Here’s the response I received from Support:

We are final testing the next 2.0.26 version of the plugin and the release will be very soon

(@bobray We have a paid support plan, so I submitted a support request. If I hear back on an ETA for the fix, I’ll let you know.

Adding on to this. @ultimatemembersupport, do you have an ETA for the plugin udpate? We’re having the same problem.

Makes sense, and thanks for the quick response!

We decided to just hide it with CSS. For anyone who needs it, here’s what we added:

input#billing_address_2.input-text { 
    height: 0px;
    width: 0px;
    padding: 0;
    border: 0;
}

#billing_address_2_field.form-row.form-row-wide.address-field { 
    margin: 0px; 
    padding: 0px;
}

I was wrong, and we fixed it! In our case, it was the upload_max_filesize variable in PHP. We set it as follows in a .user.ini file that we loaded to our site, which solved the issue:

upload_max_filesize = 6M

Hope this helps.

Hey everyone, we finally cracked it. In our case, it was the upload_max_filesize variable in PHP. We set it as follows in a .user.ini file that we loaded to our site, which solved the issue:

upload_max_filesize = 6M

Okay, I believe it’s related to images that exceed the Image Upload Maximum Width (Ultimate Member > Settings > General > Uploads).

When our test user uploaded images larger than the maximum width, they were directed to the next page in the sequence as normal, and NO error message was raised. However, the image was not stored in the back-end folders.

Now to figure out how to fix this…

@ultimatemembersupport, can you weigh in here?

EDIT: I understand after additional research that the intended action is for the plugin to automatically resize the image. Thus, no error appears in the logs with the image size. This makes it trickier to debug WHY the image isn’t being resized.

• This reply was modified 6 years, 11 months ago by paulrmiller2000.

@brianandgarcia, what did you find?

@tetrabits, just started running into an almost identical issue on our site. Most uploads work, but not all. Hashed folders are sometimes created, but we never find the image in there. And the numbered folder is missing.

For example, we have these folders:

/ultimatemember/45
/ultimatemember/46
/ultimatemember/48

47 is missing. I’m seeing some errors in the logs related to ultimate-member/includes/class-config.php, so I may check that out. But that doesn’t seem to make sense, since the behavior is happening sometimes for us.

If I resolve it, I’ll report back. Seems we’re on our own for this one…

Did any of you guys ever solve this? I see a lot of image upload problems, but not much in the way of solutions.

Okay, thanks.

Would it be possible for me to do so by creating an Ajax action and then doing an Ajax API call?

Did you ever find a solution? I’m having the same problem, and it doesn’t look like the developer monitors this forum.

Bump. Devs, are you monitoring this page?

Still having this problem.

Here’s an example:

https://www.ironandchalk.com/blast-quads-front-squat/

It was published on 9/30. The plugin tells me that 1) it couldn’t connect to my page and 2) it was transformed into an Instant Article with no warnings. Seems a bit contradictory.

Not only that, posts published BEFORE and AFTER have all connected successfully.

Guys, how do I troubleshoot this? There’s no option to resubmit and no debug info for the connection.

I think I see why. I have 24 published posts, but 54 total (some are in pending status). How can I export all posts, regardless of status?