paulkemp39

Hi,

url of problem product – https://www.showthecrow.com/staging/product/13cm-honey-jointed-bear/

Link to images on dropbox

https://www.dropbox.com/scl/fo/qrw846jhs7m2e2jfk5mx1/h?rlkey=s0t9t2xrudul5ml5dhkj71xab&dl=0

I have also tried just the collapse field on it’s own with no other Metas selected at the product side and still have the same problem.

Thanks

Paul

Hi,

I know this has been marked as resolved and it seems it was after clearing the cache but it’s still happening.

I found the problem to be the “collapse” field. If i disable it and refresh the product screen, it works fine but as soon as I enable it the screen is corrupt again.

Are you able to re-look at the issue for me. I can provide access to the admin side so you can have a look.

Thanks

Paul

Hi Andreea,

I have cleared all browser cache and web wordpress cache and it seems to be ok now.

Thank you.

Paul

Hi Andreea,

did you manage to look at the screen shots i sent yesterday.

Paul

Hi,

links on Dropbox to the 2 images.

https://www.dropbox.com/scl/fi/xksazqqolo2aaijbr1eab/PPOM-used.jpg?rlkey=rnrvl60ghxj67grs8enwakg8a&dl=0

https://www.dropbox.com/scl/fi/moxxubre4cs9vy7ifap3n/PPOM-not-used.jpg?rlkey=9agp601t8ejm16pl9lj2t44hl&dl=0

Hi Scott,

I am using WooCommerce.

Regards
Paul Kemp

Hi David,

I started to turn off the plugins one by one and the 2nd plugin I turned of was advanced file manager see image for details https://www.dropbox.com/s/dxsvm9wisevl5h2/Advanced-File-Manager.jpg?dl=0

SVI is now working. I turned it back in just to double check and SVI stopped working again so definatly the file manager plugin.

Thanks for replying so quick.
Paul