paulafernandezprogressus

Hi @gregthebuzz,

Thank you for reaching out! I’m Paula from the YoCo Support team. I understand you’re encountering the same issue as another merchant.

Could you please send me an email at [email protected]? I’ll reply with the modified plugin version, which should resolve the problem for you.

Looking forward to your email!

Best regards,

Paula

Hello @sometimeska,

I hope you’re doing well!

We’ve installed a modified version of our plugin that replaces

$order->update_status('processing') 

with

$order->payment_complete($payment_id). 

Now, orders paid via Yoco should show as “Partially Paid,” just like other new orders, and the Invoice PDF is being generated.

Please let me know if this resolves the issue.

Best regards,

Paula

Hello @sometimeska,

I hope you’re doing well!

Based on the information you provided, we recommend enabling order notes to help track actions related to the PDF invoice more effectively.

Let me know if this solution works for you.

Best regards,

Paula

Hello @sometimeska, this is Paula from the Yoco Support Team. ??

Thanks so much for reaching out! We’re happy to assist you with any issues you’re facing.

Could you please share the necessary credentials with us at [email protected]? This will help us review the logs and get to the bottom of the issue for you.

Thanks a lot! We’ll get back to you as soon as we have more info.

Hello @sometimeska, this is Paula from the Yoco Support Team. ??

Thanks so much for reaching out! We’re happy to assist you with any issues you’re facing.

Could you please share the credentials with us at [email protected]? This will help us review the logs and get to the bottom of the issue for you.

Thanks a lot! We’ll get back to you as soon as we have more info.

Hello @hypeonweb,

I’m Paula from the 2nd line of Support of the YoCo plugin. I’m sorry to hear that you’ve had a tough time with our first line of support. I want to make sure we get this right for you.

Could you please share the details of the issues you’ve encountered with our plugin? It would also be helpful to include any information you’ve already provided to our first-line support. You can send everything to [email protected], and I’ll personally ensure that we respond promptly to resolve your concerns.

We’re committed to giving you the best experience possible with our plugin, so please don’t hesitate to reach out.

Best regards,
Paula

Hello @topps ,

I’m glad that the suggestion helped you to fix the issue you were facing.

Don’t hesitate to reach out if you need anything else ??

Hello @topps,

Thanks for reaching out to us. We are currently investigating the issue you shared and we’ll get back to you as soon as we can with any questions or requests to provide a solution to the problem you are facing.

Thanks again!

Best, Paula

• This reply was modified 8 months, 1 week ago by paulafernandezprogressus.