patriciahillebrandt

Hi there,

Thank you for reaching out to us!

To get started, I would recommend you to update all plugins (specially Event Tickets and Event Tickets Plus to version 4.6.1).

We usually recommend our users to upgrade their plugins in a staging/testing site first to prevent issues and errors in a production environment. It is also a good practice to backup your site content and database before updating themes and plugins in your live site.

If the issue persists after the update, I would recommend you to open a new thread in our premium forum where we will respond to you within 24 hours during the week:

https://theeventscalendar.com/support/forums/

Thanks!

Patricia

Hey @breakstay,

Thank you for reaching out to us!

As I can see from here you are running an outdated version of Events Calendar PRO (4.1.3), if you update it to latest version (4.4.19) and flush your permalinks, everything should work as expected!

Also, for future reference, if you have any other questions regarding our premium plugins, please open a new thread in our premium forum where we will respond to you within 24 hours during the week:

https://theeventscalendar.com/support/forums/

Thanks!

Patricia

Hey @hefreedom8888,

Thank you for reaching out to us!

Did you check this article? It has some tips and explains how to integrate Genesis Framework with The Events Calendar. I believe it is a good option to help you get started ??

Cheers,

Patricia

• This reply was modified 7 years, 4 months ago by patriciahillebrandt.

Hey @dekiii,

Thank you for reaching out to us!

Did you check the following articles? The first one explains how to change any bit of text and string. The second one explains how to translate The Events Calendar:

https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

Hey @saulirajala,

Thank you for reaching out to us!

I hope you’re having a good week/day. Firstly, I’d like to apologize for the delay in response. Thank you for your patience all this while!

While having all Modern Tribe plugins and Twenty Seventeen theme enabled I wasn’t able to reproduce the issue you ar experiencing from here: under Settings > General, if I have the Time Format set to 00:00 am or 00:00 AM, the ticket submission form won’t allow me to post start/end sales times at 17:00h (with the 24h/military time format): only at 5:00pm.

This sounds like a plugin or theme conflict that is altering the way the time format is handled by Event Tickets. I’ve worked with a similar case in the past where our plugins were conflicting with Advanced Custom Fields (AFC) PRO and causing this same issue you are experiencing.

So to help you get started, I would recommend you to run a Conflicts Test. You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that (don’t forget to backup your database before changing anything).

Best Regards,

Patricia

Hey @mervforneyerolscom,

Thank you for reaching out to us!

I hope you’re having a good week/day. Firstly, I’d like to apologize for the delay in response. Thank you for your patience all this while!

Unfortunately, this is a known issue with the select2 library that causes conflicts with some plugins that also use it (including WooCommerce). The good news is we released a fix for this issue last week: please update The Events Calendar to version 4.6.5 and let us know if everything works as expected after that!

Thanks for your understanding and patience and if you have any other questions, please let me know and I’ll be happy to assist!

Best Regards,

Patricia

Hey @vivacom,

Thank you for reaching out to us!

Unfortunately, this is a known issue with the select2 library that causes conflicts with some plugins that also use it (including Advanced Custom Fields). The good news is we released a fix for this issue last week: please update The Events Calendar to version 4.6.5 and let us know if everything works as expected after that!

Thanks for your understanding and patience and if you have any other questions, please let me know and I’ll be happy to assist!

Best Regards,

Patricia

Hi @etbassler!

You are right, sry about that! The fix is expected to be released next week. I see that your previous thread is already linked to our internal bug report, so you will be contacted as soon as the fix is available.

Thanks!

Patricia

Hey @djcrawford1340,

Thank you for reaching out to us!

Having your site and events with different time zones can be tricky sometimes: I’m glad to hear that you were able to find a solution!

If you have any other questions regarding this subject, please let me know and I’ll be happy to assist!

Cheers,

Patricia

Hey @hburkey,

Thank you for reaching out to us!

With the free version of The Events Calendar you won’t be able to create recurring events. The good news is that this feature is available on Events Calendar PRO! You will find further information about it here.

I hope this helps!

Cheers,

Patricia

Hi @etbassler,

I’m glad to hear that everything is working as expected now! We apologize for any inconvenience this issue may have caused.

I’m marking this thread as resolved. Please feel free to open a new topic if you have any other questions and we will be happy to assist!

Cheers,

Patricia

Hi @laligolightly,

The width of the calendar in your site is 705px while the breakpoint to change the calendar view from desktop to mobile is 768px, so the best way to achieve what you want is by modifying your style.css file to change the width or override the calendar CSS file to change the media query breakpoint.

@rjrich17, as I can see from here you calendar is already working as expected but for future reference, if your calendar displays in mobile view on desktop/tablet screen sizes, this issue is normally associated with concatenation, which is automatically performed by some WordPress caching and optimization plugins.

You will find detailed information about this issue and how to solve it here.

I hope this helps!

Cheers,

Patricia

Hey @rabland,

Thank you for reaching out to us!

The previous and next navigation links are displayed by default in the end of your month view calendar, but for some reason they are missing from your calendar. I would recommend you to check your theme’s stylesheet looking for a rule that might be hiding the following classes:

.tribe-events-month #tribe-events-header .tribe-events-sub-nav .tribe-events-nav-next a, .tribe-events-month #tribe-events-header .tribe-events-sub-nav li

After that, if you wish to add the navigation links above the calendar in Month View, please add the following rule in your theme’s style.css file:

https://theeventscalendar.com/knowledgebase/adding-navigation-links-above-the-calendar-in-month-view/

Regarding the text change, did you check the following article? It has a featured snippet that will help you change any piece of text in The Events Calendar and its add-ons:

https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

I hope this helps!

Cheers,

Patricia

• This reply was modified 7 years, 5 months ago by patriciahillebrandt.

Hey @nancd24,

Thank you for reaching out to us!

To change the first day of the week that displays on your calendar views, log in to your WordPress site’s admin, then navigate to Settings > General from your WordPress sidebar. You’ll find the drop-down menu selector for Week Starts On near the bottom of this settings page.

You will find more information here:

https://theeventscalendar.com/knowledgebase/changing-the-first-day-of-the-week/

I hope this helps!

Cheers,

Patricia

Hey @mbeasom,

Thank you for reaching out to us!

A few weeks ago we released a Hotfix (The Events Calendar 4.5.12.3) to solve this issue related to the display of events in the default Month View calendar.

This problem was introduced with WordPress version 4.8.2 and impacts all previous versions of The Events Calendar.

To solve this problem, I would recommend you to update as soon as possible. Please don’t forget to clear your site and your browser cache after the update.

We apologize for any inconvenience this may have caused.

Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia