magicoders

Hi Kyle

Thank you so much for the reply.

As you might have guessed, no, we cannot install FFMPEG on the server as Kinsta (hosting company which cannot be changed) does not allow it :/

Hi Md. Alimuzzaman Alim

Thank you for replying and for looking into this.

File URL Replacement feature has been always enabled. This is why files that are not video files get the correct storage.googleapis link as shown in screenshot https://drive.google.com/file/d/1rVgW_zS9LB_OqHhPbGhyedogg0EypzHy/view?usp=sharing.

These are our settings:

https://drive.google.com/file/d/1PdFq9J0N2U3IcaAUKJ9ySFFqopf7A91J/view?usp=sharing

And

https://drive.google.com/file/d/1ulEXKieXmclWon84G5jLl8tdr4tUyTsC/view?usp=sharing

In your post, local media URL is inserted because it takes little time to upload to GCS.

This is not correct. I understand what you say but this is not the problem we are having. Even days after the upload, all files that are not video files are replaced with the googleapis url and video files are not.

When it’s get synced the local file gets deleted. So you can’t see the video.
If you enable that feature it will replace the local URL to GCS URL on the fly.

This is not correct. This is not happening and this is exactly the problem we are having. When the file is jpg, or pdf, docx, png, anything really, the feature replaces the URL on the fly correctly. But for files that are video files specifically, the local URL is loaded instead of the GCS URL.

If there is anything I can do to help debug the issue, please let me know, I am happy to help to solve this bug.

• This reply was modified 5 years, 10 months ago by magicoders.
• This reply was modified 5 years, 10 months ago by magicoders. Reason: clarifying the issue

Following this documentation: https://cloud.google.com/storage/docs/configuring-cors

We did solve the problem. The domain had to be added to the bucket.
We used the gsutil tool to run the command.

Hi,

Thanks for the reply. This doesn’t seem to work though, maybe because both Relevanssi and WPML support provide answers that are related to WP’s WP_Query but you at EM use your own search engine, right? So how can WPML or other plugins help when you use your own search engine and not WP_Query?

Anyway, using WP_Query parameters, like category__and or query_vars[‘suppress_filters’] don’t affect the EM search results at all.

I need a little insight from you guys as to how EM search works and how I can force it to display the results I want. I can write the code myself, what would be helpful is some guidance from you, maybe a useful hook that I can use?

Fantastic support, and blazing fast on a Saturday. Thank you very much.

Hi Jeff,

I did as you said and sent my message through the contact form at plugin planet.
Not only have I not heard back yet after 24 hours, but I have not even received a message to acknowledge the message had been received.

What is the next move here? I’d like to have at least an estimate time for a response and a way of confirming my support ticket at least exists for you.

Thank you

This is USP Pro with valid licence by the way. If you have a different support for pro users, please let me know. Thanks

Hi, thanks for your reply! It is to the right of the page, like you see it.

Hello JOhn,

Thanks for the reply. You can mark this one as resolved as far as we’re concerned. This plugin works perfectly.

Hi Angelo, thanks for the reply.

[events_list category=”9,19″] doesn’t do what we want, this displays events that belong to either of the two categories

with [events_list category=”9&19″], which is not working for us (no events display even though we know for sure we have events that have both category 9 and category 19) we expect to see displaying only events that have the two categories, meaning only events that have category 9 and category 19.

Thanks for the reply

We’ve been able to sort this out, not without considerable hard work.

I want to thank you once again for being always available and willing to help, it is much appreciated.

Thanks for the usual fast reply.

This happens in the backend, we have not added the functionality to the front end yet.

We received this heavily customized installation that at least 2 different teams had been working on, and I’m afraid updating the plugin will make an undetermined number of features to stop working.

That’s why I was wondering whether you had any clues to help me find what the issue could be…

Thank you for your reply.

Can you name files where you recommend to add it custom?