Smash Balloon Paola

Hey @ahforayeji,

Thank you for reaching out to us for assistance. It seems like our plugin’s script is being blocked by your GDPR plugin. Our last update containing a fix for some GDPR conflicts and it may help in your case. Could you ensure you have the latest version of the plugin (2.9.3) installed?

Should you still have issues after this, let me know, and please then send a support request via our website here, including the System Info from the plugin’s support tab.

Best regards.

• This reply was modified 3 years, 3 months ago by Smash Balloon Paola.

Hey @curisa,

Thank you for reaching out to us for assistance. It seems like our plugin’s script is being blocked by your GDPR plugin. Our last update containing a fix for some GDPR conflicts and it may help in your case. Could you update the plugin to the latest version 2.9.3 to see if it fixes the issue on your side? If it didn’t help, could you please go to the GDPR plugin’s Script Blocker and disable this for Instagram / Smash Balloon Instagram? Our script does not cause any issues with GDPR as the images are loaded in the backend and displayed from your site directly.

Let me know if you have any other questions.

Best regards,

Hey @philsob92,

Thank you for reaching out to us for support. I would ask you to contact us via support since this setup will depend largely on the plugin setup and your page. Would it be possible for you to send us a support request on our site, including your System Info from the plugin’s support tab and access to see past the coming soon page? So we can see if we are able to adjust the width of the YouTube feed for you. Here is the link:

https://smashballoon.com/youtube-feed/support
Many thanks.

Hey @jordan1990,

Sorry to hear you are having issues connecting the account. Since this could be caused due to different reasons, would it be possible for you to send us a support request on our site, including your System Info from the plugin’s support tab along with the Access Token that you are getting? Here is the link:

https://smashballoon.com/instagram-feed/support/

Many thanks.

Hey @jordan1990,

Thank you for reaching out to us for assistance. Your client can generate an Access Token and user ID using our tool here. If you need more information about this process, please check our article: How to create an Access Token to Manually connect an Instagram Account.

Hope this helps! Let me know if you need any further guidance.

Best regards.`

Hey @emserra

Thank you for reaching out to us for assistance. It seems like our plugin’s script is being blocked by your GDPR plugin. Could you please go to the GDPR plugin’s Script Blocker and disable this for Instagram / Smash Balloon Instagram? Our script does not cause any issues with GDPR as the images are loaded in the backend and displayed from your site directly.

If it didn’t resolve the problem, then could you open a support ticket here with your “System Info” from the “Support” tab inside the plugin settings? Then one of our support team can further troubleshoot it for you!

Best regards,

Hey @jgolding94,

I would suggest you increase the timeout in the last part of the script, to 1000. Like so:

setTimeout(function() {
  var resizeEvent = window.document.createEvent('UIEvents'); 
  resizeEvent .initUIEvent('resize', true, false, window, 0); 
  window.dispatchEvent(resizeEvent);
},1000);

If it didn’t resolve the problem, then could you open a support ticket here with your “System Info” from the “Support” tab inside the plugin settings? Then one of our support team can further troubleshoot it for you!

Best regards,

Hey @nyawindler,

Thank you for reaching out to us for assistance. You can find the customize options by going to Twitter Feeds > Customize and Style tabs. Here you will see all the customization options for the feed. If you need further customization than the built-in options allow, you can inspect the elements of the page to see the multiple CSS class available and create your own CSS. You can then add your own CSS to the plugin in the Custom CSS section, which can be found by going to Twitter Feeds > Customize > Misc > Custom CSS.

Let me know if you need any further guidance.
Best regards.

Hey @jgolding94

Thank you for reaching out to us for assistance. Looking into your issue here, I was unable to observe any issue on my side using different browsers. It seems to be related to some JS optimization that you have on your website, causing a conflict with the scripts that have been minified. You can test enable the following option by going to your WordPress Dashboard > Instagram Feed > Customize > Advanced > Misc > Load initial posts with AJAX > then Save Changes. And if possible, can you disable any plugins that might optimize JavaScript and see if it fixes the problem? If it does make the feed work, you will need to look over these optimization rules and if possible add an exception for our plugin files under /wp-content/plugins/instagram-feed/js/ and /wp-content/plugins/instagram-feed/css/.

Hope this helps! Let me know if you need any further guidance.

Best regards.`

• This reply was modified 3 years, 3 months ago by Smash Balloon Paola.

Hi @sdnhost,

Thank you for reaching out to us for assistance. It looks like there could be a conflict with the theme. To fix this, please try the following custom CSS snippet:

@media all and (max-width: 640px){
.sbi_photo_wrap:hover svg {
    z-index: -5 !important;
}
}

To add the Custom CSS snippet, please go to Instagram Feed > Customize > Custom CSS, and paste the code in the Custom CSS box, then click Save Changes.

Hope this helps! Let me know if you need any further guidance.

Best regards.

• This reply was modified 3 years, 4 months ago by Smash Balloon Paola.
• This reply was modified 3 years, 4 months ago by Smash Balloon Paola.