pamelarosengren

Thanks Olga.

It has turned out to be quite a complicated problem. The management committee is solving it by buying a new related domain and we are beginning all over again on a new host with that new domain. The old one was on some spam blacklists, so they decided on a complete change.

For future use of anyone who has a similar set of problems, I think the answer to my question about the account lies in the fact that unlike the www.remarpro.com forum which has a central register of members and which prohibits multiple accounts, when you are self-hosting your www.remarpro.com site the account relates to that site on that host specifically and is unaffected by a www.remarpro.com account with the same name on a separate host. I am told there is not a central register of all www.remarpro.com web site accounts. (That is what someone has suggested to me, it is not something I have tested.)

And regarding the locked account, the lock took quite some time to release after I disabled all the plugins. It probably took two or three weeks for whichever server was applying the lock (host, security or a spam blocker?) to release it. So now I am able to get into that site to clean up the mess and redirect to the new one when it launches.

Thanks again. I will mark this as resolved.

Thanks Olga,

I think I need to word my question more clearly – and perhaps it might belong on a different forum.

I understand the process of transferring a domain, having done that previously. The site will not be transferred, we are leaving all its problems behind and are starting again.

My question relates to the WordPress account only, and to the fact that we are locked out of the WordPress account on the domain currently. (We are not locked out of the host panel, nor the other WordPress account on the subdomain.) Will that lock come with us when we set up a new account on a different host? Or will the new account, although having the same name as the currently locked account, be free of that lock?

Perhaps this is a question for security? The lock seems to be there because the site has been hacked and used to send spam.