Palexandra

Thanks for your soon reply,

I have tried deactivating all plugins.

I cannot try the theme, but i am using different themes trough the websites and the problem is consistent trough all 3 websites we run.

Hi JewelsduJour,

I put this message on my thread (i was having the same issue) please try this, it might help you as well:

“Not sure yet if the problem is completely solve but it seems to be.
I have change my modem for a new one and haven’t had an issue with the website logging me out today yet.

@jewelsdujour, you might want to try this as well…. apparently this error can also be caused by issues with your internet provider, closed internet ports, or defective modem connections.”

Hope this helps and solves your problem.

Hi, just wanted to give everyone an update, not sure yet if the problem is completely solve but it seems to be.
I have change my modem for a new one and haven’t had an issue with the website logging me out today yet.

@jewelsdujour, you might want to try this as well…. apparently this error can also be caused by issues with your internet provider, closed internet ports, or defective modem connections.

Thanks everyone for your help, time and consideration, is deeply appreciated.

@jewelsdujour, i know it is very frustrating so far i think i will be swapping the router its the only thing i haven’t tried so far.

@channeleaton, i have tried deactivating some plugins, unfortunately i cannot revert the site to a default theme because this will throw off my online store and we do need that working (at least now the problem does not show for customers, only on our end when we try to edit the website.)
The theme that its running on right now its a slightly modified version of one of wp basic themes.

Using different browsers makes no difference either…. if i find out what is causing this i will definitely come back and let you guys know.

I got told by the hosting that it might also be a problem with the internet connection, router or something…. maybe an internet port closed but i dont understand how this only happens on my websites when editing.
I am sending someone to swap the router now, but still feel that this might not be the problem since the same things happens when i try to edit at home with a complete different internet connection and user.
I will call the internet company to see if a closed port might be the issue….. just to keep crossing different causes and narrow down to the cause.
Thanks a ton for taking the time to look into this, at least now i know a few things that are NOT the cause of my problem…. a little more troubleshooting should land me into the answer.

Hi Krishna,

yes, it seems that it only happens for a few minutes while i try to work on the website on the computer where i tried to work on it but it does not affect other people trying to visit the website from a different location. Only when changes where made and on the IP that made them….. not sure if that means anything but just thought i would let you know. This same thing happens on both websites.

Hi Krishna,

Thanks for your soon response.
I did try clearing the cache and this works, i can log in right away but the problem persists and its just turning into me clearing the cache every few minutes, making it impossible to work properly on the website.
I did call my hosting provider and send them a print screen of this error, told them that it said that it was a SERVER error, but they keep telling me that it is not them and that it has to be a wordpress issue…. i trully don’t know what to do since when i contact them they keep sending me here and that is why i decided to post my question, even though the error clearly states that this is a SERVER error.

I will try to call them again.

Hi Krishna, thanks for your reply, you are right i was not running the latest version of WordPress. I updated to the latest wordpress version this morning and have been trying to work on the website, but the problem persists…. after editing a few products or adding a few categories i get logged out by that message.
I would truly appreciate some help, not sure what can be causing this problem. I even thought it might have been a server issue that is logging out my IP for some reason but this keeps happening even when i use the website on a different location on a complete different internet conection.

the site im trying to ad to is https://www.amazingrcstore-shop.com

Thanks a lot for the quick response and info, all i need to know now is where do i find wp-settings.php or wp-config.php . Sorry, i just cant seem to find it. Sorry, im really new to this.

ps: im using WP-TABLE RELOADED