Forum Replies Created

Viewing 15 replies - 1 through 15 (of 46 total)
  • Thread Starter pablog

    (@pablogutierrez)

    Hi,

    GREAT! I have sent you a message using your contact form.

    Thanks a lot!

    Thread Starter pablog

    (@pablogutierrez)

    YES! This is it!

    Thank you very much for your fast reply

    Thread Starter pablog

    (@pablogutierrez)

    Hi @xue28,

    Thanks for the help! Everything is very clear.

    Happy holidays!

    Thread Starter pablog

    (@pablogutierrez)

    Hi @doublezed2 and @om4csaba,

    Thanks for your help. We haven’t been able to fix the issue but I believe we are getting closer.

    The next question seems like another topic but I would like to continue this support thread: When using the native WooCommerce Import Products feature, are the CSV files used (uploaded) hosted/saved in any folder inside WooCommerce?

    We are asking this because we believe an admin user “damaged” the products database using this feature and it’s causing the inventory issue. When we make tests with new created products, the inventory management works perfect.

    Thanks again for you time.

    Thread Starter pablog

    (@pablogutierrez)

    Hi @babylon1999,

    Thanks for the fast reply.

    It’s strange because we don’t use Cloudflare.

    However, we have created an staging site, upgraded WooCommerce and works perfect!

    We see that the action woocommerce_deliver_webhook_async is still executed multiple times but the final amount of units (inventory) is calculated correctly in our staging site.

    Is this normal? Should the action woocommerce_deliver_webhook_async be executed multiple times for the same order?

    Thanks again for your time.

    Thread Starter pablog

    (@pablogutierrez)

    Hi Pepe,

    I really don’t know what happened but it’s now WORKING!!!

    I have enabled the log errors if needed for future cases. I will get back to you if we detect any other errors about products sync.

    Thanks for your time and effort!

    Thread Starter pablog

    (@pablogutierrez)

    Hi Tamrat,

    Thanks a LOT for your help. This is my progress:

    • Confirmed that the “Sync inventory” option was enabled.
    • When manually syncing from Woo, data is synced correctly.
    • The issue is when creating a new product inside Woocommerce with a an amount of units (inventory) assigned, the product is created in Square but with 0 inventory.
    • My system report:
    ` WordPress Environment
    
    WordPress address (URL): https://casa401.com
    Site address (URL): https://casa401.com
    WC Version: 7.7.2
    REST API Version: ? 7.7.2
    WC Blocks Version: ? 10.0.6
    Action Scheduler Version: ? 3.6.1
    Log Directory Writable: ?
    WP Version: 6.2.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: – Server Environment
    
    Server Info: LiteSpeed
    PHP Version: 7.4.33
    PHP Post Max Size: 512 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 5000
    cURL Version: 7.84.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.19-MariaDB-cll-lve
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database
    
    WC Database Version: 7.7.2
    WC Database Prefix: wp_
    Total Database Size: 33.38MB
    Database Data Size: 26.54MB
    Database Index Size: 6.84MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 1.52MB + Index: 0.83MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_jet_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_options: Data: 3.52MB + Index: 0.14MB + Engine InnoDB
    wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_images: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_imports: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_posts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_postmeta: Data: 8.52MB + Index: 3.03MB + Engine InnoDB
    wp_posts: Data: 9.52MB + Index: 0.27MB + Engine InnoDB
    wp_post_smtp_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_post_smtp_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woof_sd: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woof_sd_presets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpvivid_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts
    
    acf-field: 7
    acf-field-group: 3
    acf-taxonomy: 1
    attachment: 273
    brand: 1
    custom_css: 1
    customize_changeset: 6
    elementor_library: 12
    elementor_snippet: 2
    elementskit_content: 6
    iksm: 7
    jet-engine: 4
    nav_menu_item: 6
    page: 7
    post: 3
    product: 650
    product_variation: 55
    revision: 425
    shop_coupon: 1 Security
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ? Active Plugins (16)
    
    Post SMTP: by Post SMTP – 2.5.8
    Admin Menu Editor: by Janis Elsts – 1.11
    Advanced Custom Fields: by WP Engine – 6.1.6
    Elementor Pro: by Elementor.com – 3.13.2
    Elementor: by Elementor.com – 3.13.4
    ElementsKit Lite: by Wpmet – 2.8.8
    UPS Live Rates and Access Points: by Octolize – 2.0.2
    Iks Menu Pro: by IksStudio – 1.11.0
    JetEngine: by Crocoblock – 3.1.6.1
    Rank Math SEO: by Rank Math – 1.0.119
    The Plus Addons for Elementor: by POSIMYTH – 5.2.8
    The Plus Addons for Elementor - Pro: by POSIMYTH – 5.2.9
    TinyPNG - JPEG, PNG & WebP image compression: by TinyPNG – 3.4.1
    WooCommerce Square: by WooCommerce – 4.0.0
    WooCommerce: by Automattic – 7.7.2 (update to version 7.9.0 is available)
    WPvivid Backup Plugin: by WPvivid Team – 0.9.87 Inactive Plugins (5)
    
    Custom Post Type UI: by WebDevStudios – 1.13.6
    Iks Menu: by IksStudio – 1.11.0
    LiteSpeed Cache: by LiteSpeed Technologies – 5.4
    WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.5
    WP All Import Pro: by Soflyy – 4.8.0 Settings
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – WC Pages
    
    Shop base: #5 - /products/
    Cart: #6 - /cart/
    Checkout: #7 - /checkout/
    My account: ? Page ID is set
    but the page does not exist
    
    Terms and conditions: ? Page not set Theme
    
    Name: Hello Elementor
    Version: 2.7.1 (update to version 2.8.1 is available)
    Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ? Templates
    
    Overrides: – Square
    
    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off Admin
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: product-block-editor
    minified-js
    new-product-management-experience
    product-variation-management
    settings
    
    Daily Cron: ? Next scheduled: 2023-07-25 12:46:44 -05:00
    Options: ?
    Notes: 73
    Onboarding: completed Action Scheduler
    
    Complete: 3,742
    Oldest: 2023-06-23 17:03:43 +0000
    Newest: 2023-07-24 14:52:07 +0000
    
    Failed: 5
    Oldest: 2023-05-25 19:24:57 +0000
    Newest: 2023-06-15 15:00:44 +0000
    
    Pending: 5
    Oldest: 2023-07-24 15:22:07 +0000
    Newest: 2023-07-27 20:06:18 +0000 Status report information
    
    Generated at: 2023-07-24 09:53:46 -05:00
    `
    • No fatal error found in logs.

    Thanks again for your help and please let me know any other data you need.

    Thread Starter pablog

    (@pablogutierrez)

    Hi Lester,

    Thanks a lot for your fast reply!

    Thread Starter pablog

    (@pablogutierrez)

    YES it worked! Thanks a LOT!

    Question: When exporting the settings of the plugin, does it include this kind of “Misc settings codes”?

    Thanks.

    Thread Starter pablog

    (@pablogutierrez)

    Hi Alex,

    Wasn’t able to find the issue and exported the data with another plugin. I suppose it is a hosting problem.

    As feedback, it could be great if Advanced Order Export For WooCommerce can process data by 50, 100, 150 entries and “pack” exported files in groups of 1.000, 2.000, 3.000 entries.

    Maybe this could help hostings with lower capacity.

    Thanks again for your help!

    Thread Starter pablog

    (@pablogutierrez)

    Hey David,

    Thanks for your fast reply.

    I will notify the Monster Insights team with your answer.

    Thanks for your time.

    Thread Starter pablog

    (@pablogutierrez)

    Hi Alex,

    Thanks for the help. My answer for each topic:

    1. No. We don’t use Transient Manager plugin. Here is the list of active plugins.

    Advanced Custom Fields
    All-in-One WP Migration Unlimited Extension
    All-in-One WP Migration
    Color Your Bar
    Coordinadora
    Departamentos y ciudades de Colombia para WooCommerce
    Elementor Pro
    Elementor
    Email Log
    Facebook for WooCommerce
    MonsterInsights - eCommerce Addon
    MonsterInsights Pro
    GP Premium
    Smash Balloon Instagram Feed
    Loco Translate
    Multiple Post Thumbnails
    Protegido con contrase?a
    Really Simple SSL
    String Locator
    Ultimate Addons for Elementor
    Quantity Plus Minus Button for WooCommerce
    Conditional Discounts for WooCommerce por ORION
    Checkout Field Editor for WooCommerce
    Advanced Order Export For WooCommerce
    Product Feed PRO for WooCommerce
    Variation Swatches for WooCommerce
    WooCommerce Bulk Stock Management
    WooCommerce Conditional Content
    WooCommerce Order Status Manager
    WooCommerce PayU Latam Payment Gateway
    Shipping by City for BETRS
    WooCommerce Table Rate Shipping
    WooCommerce Zapier
    WooCommerce
    Yoast SEO
    Smush
    YITH Infinite Scrolling
    YITH WooCommerce Ajax Search Premium

    2. What is load balancer? How can we set a sticky session?

    3. Sure. What time limit would you recommend?

    Thanks again for everything.

    Thread Starter pablog

    (@pablogutierrez)

    Sorry, my mistake. Everything works perfect (cache issues).

    Have a great day!

    Thread Starter pablog

    (@pablogutierrez)

    YES! Thanks @mmbsf

    Everything seems perfect. I hope the following versions may contain the coupon prefix feature.

    Thanks again and have a GREAT day!

    Thread Starter pablog

    (@pablogutierrez)

    Hey @bhshravankumar !

    Sorry for the mistake. Thanks for the help.

Viewing 15 replies - 1 through 15 (of 46 total)