oxfordbio

Hi,
You may be correct that the double installation is what is causing this conflict, as we have not seen this issue before. I have asked our dev team to take a look, but we may need additional information in order to properly investigate. Can you please email me at support (at) nomorecaptchas.com? Then we can get the details we need directly.
Thanks,
William

Hi,
Sorry for the difficulty you’re having with this. We looked into it as much as we can without admin access to your site and can offer a few insights. On the surface, we don’t see any compatibilities with your theme or plugins – this points to either a setting or hosting issue. There is one bit of code we could recommend adding to your functions.php file. Just please note that, since you don’t have a child theme set up, this customization will get lost when you update your theme, so you’ll have to add it in again.
I’ll popst the code to add below. If you would like further assistance, please reach out to us through our support site so we can help you more directly.
Best,
William

Add this code to functions.php:

<?php

function nmc_unload_scripts($hook) {
if( $hook != ‘options-general.php’ )
return;

wp_deregister_script( ‘name-of-script’ ); } add_action(‘admin_enqueue_scripts’, ‘nmc_unload_scripts’);

?>

The 500 error was related to WP 4.9.8 and, as far as we can tell, there was a secondary issue arising from WP Bakery. The version uploaded today (3.0.6) should correct both of these.

Just a follow up: There is a new version to ensure another conflict does not occur. It is available now as v3.0.6 on the plugin store and at the direct download link above.

We’ve made a small adjustment to prevent a conflict and uploaded a new version (3.0.6). It is available now from the plugin store and directly from our site: https://nomorecaptchas.com/#!/download

Please let us know if you encounter any issues with this version.

Thanks, found it and it has been corrected!

Also, please note that the current download is version 3.0.5 even though the page still says 3.0.4. Not sure why that hasn’t updated. I also see the urgent message to update the plugin before WordPress also has not yet been posted. I’ve uploaded it again in the hopes it gets there this time.

We found the problem: The plugin is not compatible with the new Jetpack comments. Because of the way Jetpack comments are handled, they circumvent our detection script. Usually, the only thing that tries to sneak past our script when posting is a bot, so it’s considering all Jetpack comments bots. Regretfully, there is no way to make a Jetpack comment compatible with NoMoreCaptchas.
Sorry I don’t have better news. We will update the compatibility list to reflect this.

Where are you seeing that link? The website for the plugin is https://www.nomorecaptchas.com

Hi,
We pushed out version 3.0.5 earlier today, but it looks like it took some time for it to be available on the plugin store. It is compatible with WP 4.9.8. If you can’t access it through the plugin store, you can download it directly from here: https://nomorecaptchas.com/downloads/nomorecaptchas-WordPress.zip

I am truly sorry for the difficulty.

Hi,
Sorry to hear about this glitch (and thanks for including the site that’s being affected). Two things come to mind immediately that would be appropriate to check: First, do you have any other similar plugin installed (Akismet, Recaptcha, etc)? If so, that would cause a conflict (imagine two traffic lights at one intersection – things go nuts). Second, is your site being cached (using CloudFlare or something similar)?
Please let me know – our dev team is ready to figure this out for you.
Also, feel free to contact me directly at [email protected]
Thanks,
William

Hi again,
We haven’t heard from you and don’t want you stuck with a problem. Please contact us at support (at) nomorecaptchas.com so we can help you resolve this issue.
Thanks,
William

Hi,
Sorry for the trouble you’re having. We will take care of this for you. I have alerted our dev team to this and they are looking into it now. I totally get your sense of urgency about this. Other than “some type of conflict”, I can’t say why the image is appearing three times, but that’s why we have a dev team. We made need access to your WP admin panel and/or FTP to resolve this. Can you please contact us at support (at) nomorecaptchas.com to provide login details so we can solve this for you?
Then we can get into a faster back and forth while we look into what could be causing this.
Thanks,
William

Hi,
We’ve been looking into this and it seems likely that there’s a conflict occurring between our plugin and another plugin. We’ve installed and tested the Agama theme and don’t see the same problem, so there must be an additional factor. Can you please let us know more about the set up you have?

Feel free to write us directly at support (at) nomorecaptchas.com and we can help you directly.

Hi again,
This is very strange, as conflicts normally arise when a plugin is active, not when it’s been deactivated. Can you please write to me directly at [email protected] to provide temporary access to the site? We need to investigate closely as, again, this is the reverse of how a conflict typically appears.
Thanks,
William