outlook9394

Thanks for your message and follow up.

1) Are you using the latest version of the plugin?

No. I had slightly older version. But I have seen card testing before.  

2) Did you have the “I am not a robot” captcha option enabled?

Yes. Visible captcha. 

3) Did you have the debug logging feature enabled by any chance? If you did, can you please contact us using our site and then you can send it to us.

Unfortunately no. It is a production environment so no debugs on.

As per stripe, perhaps due to the macroeconomic situation, stripe refused to refund dispute fees. They said the bank charges them the fee so they won’t refund. In the past, I believe they used to refund.

If all of the transactions had gone through and disputed, I’d be paying:

$16 * 6601 = $105K in dispute fees to Stripe.

If there is no path to making it bullet proof against card testers, you might want to take the plugin down until the plugin team/dev can fully figure it out.

• This reply was modified 2 years ago by outlook9394.

Thanks Alex for the caching best practices.

Is there any way to exclude payment popup CSS/JSS from SG Cache plugin? I have already excluded the thank-you pages.

The issues looked so intermittent, I ended up disabling all plugins and re-enabling them. Lo and behold, everything seems to be working fine at this time. I will report if something changes.

I have a feature request to make here. Under Orders, can you please add a way to pull the total for the Month-to-Date and Year-to-Date? I am hoping that you can display the total $ at the top. This will help tally the sales.

Hi there

One update.

I rolled back the plugin to v2.0.32 on both sites, and it has fixed the issue on site 2 (without changing anything else) and Recaptcha on site 2. However, issue on site 1 and the Recaptcha on site 1 remain broken.

For the record, I am using v2 visible Recaptcha now.

thanks

Thanks for your reply, appreciated.

There are three issues happening at the same time, across 2 sites. I have Stripe plugin as well as your PDF Stamper plugin configured on both sites to stamp the eBook PDF.

Issue on Site 1:
This is the one shared above. I am using a custom thank-you page, and it has been working fine for months, but seems broken all of a sudden (perhaps after the last plugin update?).

The custom thank-you page has the following content, on both sites:

[accept_stripe_payment_checkout]

Thank you for purchasing the {item_name}. Your purchase invoice is on its way to your email inbox.

Please Click here to download your eBook PDF.

The download link will expire after a week from now.

[/accept_stripe_payment_checkout]

[accept_stripe_payment_checkout_error]

Ouch. There was an error with the credit card transaction. Error details below:
{error_msg}

[/accept_stripe_payment_checkout_error]

Issue on Site 2:
After checkout, unlike site 1, here I am able to see a correct thank-you page, however, the {item_url} apparently pointing to the secure download URL as opposed to a PDF stamper generated link that allows people to download a stamped PDF file. Now, because it is showing my customers a secure download URL, they are all getting a 403 forbidden (expected, since no one is allowed to download the original non-stamped PDF files). Please note that PDF Stamper plugin is still generating the stamped files, they are just not being shared on the thank-you page.

Issue on Both Sites:
Recaptcha seems broken. If I turn it on within the plugin, it simply leads to Recaptcha failure message on the checkout window (red bar at the top) and customers are unable to complete checkout. If I disable, Recaptcha, it works. Again, this has been working fine for months, but all of a sudden stopped working.

I’d appreciate your help here. These issues are causing a lot of upheaval for me since my customers are unhappy about the experience and it is resulting in extra support burden (to manually share the stamped PDF links).

Thanks a bunch.

• This reply was modified 4 years, 2 months ago by outlook9394.

I also noticed that redirect happens to this page (expected), but not sure about the #paymentpopup

https://www.blah.com/stripe-checkout-result-ebook-pdf/#paymentpopup

Stripe plugin logs.

[09/08/2020 9:50:30 PM] – Stripe Payments debug log reset

[09/09/2020 5:51:43 AM] – Payment processing started.
[09/09/2020 5:51:43 AM] – Got product ID: 53680
[09/09/2020 5:51:43 AM] – Firing asp_ng_process_ipn_product_item_override filter.
[09/09/2020 5:51:43 AM] – Firing asp_ng_process_ipn_payment_data_item_override filter.
[09/09/2020 5:51:43 AM] – The transaction ID of this notification is: ch_1HPMDcCNwbATXoSvCcj7Al2i
[09/09/2020 5:51:43 AM] – Constructing checkout result and order data.
[09/09/2020 5:51:43 AM] – Firing asp_ng_payment_completed filter.
[09/09/2020 5:51:44 AM] – Firing asp_ng_payment_completed_update_pi filter.
[09/09/2020 5:51:44 AM] – Firing asp_stripe_payment_completed action.
[09/09/2020 5:51:44 AM] – Payment has been processed successfully.
[09/09/2020 5:51:44 AM] – Redirecting to results page “https://www.blah.com/stripe-checkout-result-ebook-pdf/”

Thanks for your quick reply. Appreciated.

Your suggestion with regard to ReCaptcha is great, and I have implemented it now. I have to say that Stripe support is just awful!

I am happy to share the server logs to make the plugin more robust, please share with me how to collect the stripe plugins related logs.

Hi there
thank you for response.

I saw that thread before starting this topic. Unfortunately, I am not a developer who can implement it. Is there another/easier way to send transactions into GA using your plugin?

It would be a huge help to everyone if you can simply add a field to enter the ID within the plugin settings, and post the transactions into GA like other plugins do.

Regards

One more item that’s worthy of look for everyone’s sake, and that is caching. When I have “prefetch payment popup scripts” ON, I noticed that any global/per-product setting doesn’t reflect in the popup – unless I uncheck-save-check again in that sequence.

IMO, it would be a good idea to clear prefect assets after any global or product changes that are relevant for payment popup, e.g. if I toggle state display, etc.

Thanks Alex. It is all good, thank you for providing an awesome support!

On tax side, you have my thumbs up on the Woo like handling, that’s indeed a neat solution. I am not using the shortcode, instead using the “Link URL” method – does the tax=”0″ work with Link URL?

However, with button approach, I will be relying on customers in CA to add 9% extra, many may ignore it altogether ?? .. I think I will need to enforce it somehow – any hack into PHP to add 9% extra when state is California ??

Thanks again. Understood.

By webhooks, I meant Stripe webhooks, like what generally payment plugins have. I understand there may not be a reason with your plugin.

One more question. There is one situation where I want to charge a 9% sales tax for some products, when customers are in my state. Is there a way to hack into the plugin code to add 9% to total (i.e. 1.09) when buyer’s billing address matches my state, say California (CA)? Like where you have tax rate in the settings, if there was a drop down that allowed users to select the state to apply that tax, it would do it for me.

• This reply was modified 4 years, 7 months ago by outlook9394.
• This reply was modified 4 years, 7 months ago by outlook9394.

Ok. I did a test checkout and found out that stamping metadata is as per the PDF stamper settings. I had {transaction_id} in PDF stamper, but it did’nt get printed on the stamped PDF for some reason. Appreciate if you can ensure that all thank-yo u page tags Or PDF stamper tags can be used for maximum security.

I think I will need to setup one thank-you page for each eBook, since I sell paperback as well and use email as password within PDF settings.

Thanks Alex, Got it. Awesome support. What checkout or user metadata will the PDF file be stamped with?

BTW I didn’t see any stripe webhook (callback) URLs setting within the Stripe plugin. Is there any way to configure it?

I use MailerLite for emails, so unfortunately, I won’t be able to send it out to buyer ??