oskariuotinen

Thanks for the answer @threadi. I posted straight to Facebook, so it is not cause of the bug in the debugger.

Hi, thanks for your support. Catalog is now recreated.

One more question: Shouldn’t the integration work so that if we delete or mark product private or as draft in WooCommerce, it doesn’t show for example in Catalog ads campaigns? So when product is deleted, drafted or marked as private, does the product remove from Catalog?

Thanks.

I’m not entirely sure if I understand this question correctly. Do you mean here the products that were deleted or the products that will be fed to your Facebook catalog again?

I mean the products that are fed to Facebook catalog again.

Thanks. It seems that deleting the products from Facebook catalog is not an option, as Facebook doesn’t allow it (greyed out, because it is uploaded via feed).

So the only option seems to be resetting the connection. I understand that it shouldn’t affect pixel, if the connection is established again? So all the user interactions collected via pixel remain? What about the tagged products in Facebook posts?

Thanks. But did you read my questions at all?

@rur165 can you please reply. Also, if I recreate the catalog, what happens to the campaigns that are running with the products or product sets?

• This reply was modified 3 years, 1 month ago by oskariuotinen.

Hi,

If possible answer soon, please ??

Hi,

Thanks for your response.

I believe this is on the Facebook Business Manager, right?

I’m not entirely sure why the products don’t show in the feed. Do you see the published and synced products not found in the feed?

Yes, in Business Manager. In that place I see the products not shown in the feed.

If not, they might have been synced earlier from the development site.

They seem not to sync via manually syncing, according to log. But the url points to the production site.

If recreating the catalog is an option you can remove all products from the catalog using this code or manually delete them. Then you can re-sync to see if something is missing.

Manually deleting the problematic products is not an option, as there are hundreds of products. By recreating you mean using the same feed, but first emptying it and re-syncing, right? I ask this because there are multiple campaigns running and paused in Facebook Ads Manager, and it would take time to go through every one of them to change the catalog used in the campaigns.

Hi!

Deleted items are to be seen also when tagging on the Facebook page. The Facebook shop we haven’t published.

Actually I figured out that some of those deleted products seem to point to urls of our development site, which was then changed to the current one. Other deleted or private products still seem to point to our production site. For example the product that is marked as private in WooCommerce, (and the Facebook sync status seems to be “Do not sync”).

Now there are three questions 1) Why am I not seeing the synced products in the feed? But when you go to Catalog->Data Sources->WooCommerce Integration->Items and search from there the products are found.

2) Why are private or deleted products syncing to Facebook?

3) How can we get rid of the products that are left there after we changed the url of the site from the development url to the production one.

Hei!

Kiitos. Lokitus on p??ll?, ja laitoin juuri meilill? lis?tietoa.

Oskari

Hi @kristiankrokedil @krokedil any news?

• This reply was modified 4 years, 7 months ago by oskariuotinen.

Hi @kristiankrokedil

On the previous domain sometimes the error about missing order id occured, but it hasn’t occured on the new domain. So this error message did not happen before moving to another domain.

We’re using 2.0.12 of Klarna Checkout for Woocommerce. Also Klarna Order Management for WooCommerce is in use, it has version 1.5.0.