orbitaclick

Resolved

Hi,

After trying everything and contacting WooCommerce support, the Theme support, and the hosting support without finding a clear solution regarding the native review system, I decided to integrate Judge.me as the review system. It works quite well and was easy to implement. Thank you for the help, but it seems like something within the native WooCommerce setup is causing incompatibility. For now, I will continue using Judge.me.

@beautyofcode Hi Support Team,

Thank you for the suggestion. I’ve double-checked that reviews are enabled for each product in the Product data → Advanced section, so that setting is configured correctly.

I’ve also already tried deactivating and reactivating WooCommerce, and I forced a refresh by going to WooCommerce → Status → Tools and performing the following actions:

• Clearing WooCommerce transients
• Clearing expired transients
• Clearing template cache

After doing this, I cleared my browser cache and tested again, but the product reviews are still not displaying.

I would appreciate any further recommendations, or if you could look into whether there might be a deeper issue causing this behavior on my sites kimiahogar.com and grupolumiares.com.

Thank you in advance for your help.

@beautyofcode @ckadenge Hello WooCommerce Support Team,

I’ve been experiencing an issue with product reviews not displaying on my websites kimiahogar.com and grupolumiares.com. Below is a detailed summary of all the actions I’ve taken so far to try and resolve the issue:

Review settings:

I have verified that the reviews option is enabled globally and for individual products.
Theme switch:

I switched to the "Twenty Twenty-Four" theme as well as the default WooCommerce theme, "Storefront," to rule out any theme-related issues with BeTheme, but the problem persists.
Plugin deactivation:

I deactivated all plugins, including cache plugins, and reactivated them one by one, but the issue remains.
I also disabled server-side cache (Magic Cache) from my hosting provider (Webempresa), but this did not resolve the problem either.
Custom code and snippets:

I reviewed and removed any custom code snippets that could potentially be causing a conflict, but this did not fix the issue.
Comparison with another site:

I have another WooCommerce site on the same server, using the same theme (BeTheme) and configuration, and reviews are working perfectly there. This makes me believe the issue is specific to kimiahogar.com and grupolumiares.com.
Product template review:

I checked the product page template, ensuring the review blocks and star rating elements are in place, and everything seems to be configured correctly.
Testing in incognito mode and different devices:

I’ve tested the sites in incognito mode and on various devices to rule out cache or cookie issues, but the reviews still don’t display.
Logs and errors:

I reviewed the site logs and found some errors related to the Nacex plugin, which I temporarily disabled to see if it resolved the issue, but there was no improvement.
Despite following all these steps, the issue remains unresolved, and I’m unable to determine why product reviews aren’t showing on these specific sites.

I would greatly appreciate your assistance in resolving this issue as product reviews are an essential feature for my stores.

Thank you in advance for your help.

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Esto es intencionado para prevenir problemas de visualización.<br><br>Overrides: betheme/woocommerce/archive-product.php<br>betheme/woocommerce/cart/cart-totals.php<br>betheme/woocommerce/cart/cart.php<br>betheme/woocommerce/cart/cross-sells.php<br>betheme/woocommerce/cart/mini-cart.php<br>betheme/woocommerce/cart/proceed-to-checkout-button.php<br>betheme/woocommerce/checkout/form-checkout.php<br>betheme/woocommerce/content-product.php<br>betheme/woocommerce/content-single-product.php<br>betheme/woocommerce/global/form-login.php<br>betheme/woocommerce/loop/loop-end.php<br>betheme/woocommerce/loop/loop-start.php<br>betheme/woocommerce/loop/no-products-found.php<br>betheme/woocommerce/loop/pagination.php<br>betheme/woocommerce/myaccount/downloads.php<br>betheme/woocommerce/notices/error.php<br>betheme/woocommerce/notices/success.php<br>betheme/woocommerce/single-product/add-to-cart/external.php<br>betheme/woocommerce/single-product/meta.php<br>betheme/woocommerce/single-product/product-image.php<br>betheme/woocommerce/single-product/related.php<br>betheme/woocommerce/single-product/sale-flash.php<br>betheme/woocommerce/single-product/tabs/description.php<br>betheme/woocommerce/single-product/tabs/tabs.php<br>betheme/woocommerce/single-product/title.php<br>betheme/woocommerce/single-product/up-sells.php<br>betheme/woocommerce/single-product-reviews.php Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ? Next scheduled: 2024-10-17 07:49:12 +02:00<br>Options: ?<br>Notes: 80<br>Onboarding: - Action Scheduler<br><br>Canceled: 2<br>Oldest: 2024-09-26 08:28:08 +0200<br>Newest: 2024-09-26 09:12:43 +0200<br><br>Complete: 2.032<br>Oldest: 2024-09-16 08:23:26 +0200<br>Newest: 2024-10-16 11:24:18 +0200<br><br>Failed: 1.771<br>Oldest: 2024-05-06 09:43:29 +0200<br>Newest: 2024-10-16 15:51:26 +0200<br><br>Pending: 9<br>Oldest: 2024-10-16 15:56:26 +0200<br>Newest: 2024-11-06 16:39:32 +0100 Status report information<br><br>Generated at: 2024-10-16 15:55:59 +02:00<br>

2024-10-16T06:26:58+00:00 CRITICAL Uncaught ArgumentCountError: Too few arguments to function update_DDBB_statuses(), 0 passed in /home/hosting143524eu/public_html/kimiahogar.com/wp-includes/class-wp-hook.php on line 324 and exactly 1 expected in /home/hosting143524eu/public_html/kimiahogar.com/wp-content/plugins/nacex/nacex.php:1007 CONTEXT: {“error”:{“type”:1,”file”:”/home/hosting143524eu/public_html/kimiahogar.com/wp-content/plugins/nacex/nacex.php”,”line”:1007},”backtrace”:[“”,”#0 /home/hosting143524eu/public_html/kimiahogar.com/wp-includes/class-wp-hook.php(324): update_DDBB_statuses()”,”#1 /home/hosting143524eu/public_html/kimiahogar.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#2 /home/hosting143524eu/public_html/kimiahogar.com/wp-includes/plugin.php(565): WP_Hook->do_action()”,”#3 /home/hosting143524eu/public_html/kimiahogar.com/wp-cron.php(191): do_action_ref_array()”,”#4 {main}”,”thrown”]}
2024-10-16T08:33:58+00:00 CRITICAL Uncaught Mpdf\MpdfException: Unable to create output file /home/hosting143524eu/public_html/kimiahogar.com/wp-content/uploads/complianz/snapshots/KIMIA-HOGAR-eu-proof-of-consent-16-de-octubre-de-2024.pdf in /home/hosting143524eu/public_html/kimiahogar.com/wp-content/plugins/complianz-gdpr/assets/vendor/mpdf/mpdf/src/Mpdf.php:9644 CONTEXT: {“error”:{“type”:1,”file”:”/home/hosting143524eu/public_html/kimiahogar.com/wp-content/plugins/complianz-gdpr/assets/vendor/mpdf/mpdf/src/Mpdf.php”,”line”:9644},”backtrace”:[“”,”#0 /home/hosting143524eu/public_html/kimiahogar.com/wp-content/plugins/complianz-gdpr/documents/class-document.php(2014): Mpdf\Mpdf->Output()”,”#1 /home/hosting143524eu/public_html/kimiahogar.com/wp-content/plugins/complianz-gdpr/proof-of-consent/class-proof-of-consent.php(293): cmplz_document->generate_pdf()”,”#2 /home/hosting143524eu/public_html/kimiahogar.com/wp-includes/class-wp-hook.php(324): cmplz_proof_of_consent->generate_cookie_policy_snapshot()”,”#3 /home/hosting143524eu/public_html/kimiahogar.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#4 /home/hosting143524eu/public_html/kimiahogar.com/wp-includes/plugin.php(565): WP_Hook->do_action()”,”#5 /home/hosting143524eu/public_html/kimiahogar.com/wp-cron.php(191): do_action_ref_array()”,”#6 {main}”,”thrown”]}
2024-10-16T09:39:05+00:00 CRITICAL Uncaught ArgumentCountError: Too few arguments to function update_DDBB_statuses(), 0 passed in /home/hosting143524eu/public_html/kimiahogar.com/wp-includes/class-wp-hook.php on line 324 and exactly 1 expected in /home/hosting143524eu/public_html/kimiahogar.com/wp-content/plugins/nacex/nacex.php:1007 CONTEXT: {“error”:{“type”:1,”file”:”/home/hosting143524eu/public_html/kimiahogar.com/wp-content/plugins/nacex/nacex.php”,”line”:1007},”backtrace”:[“”,”#0 /home/hosting143524eu/public_html/kimiahogar.com/wp-includes/class-wp-hook.php(324): update_DDBB_statuses()”,”#1 /home/hosting143524eu/public_html/kimiahogar.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#2 /home/hosting143524eu/public_html/kimiahogar.com/wp-includes/plugin.php(565): WP_Hook->do_action()”,”#3 /home/hosting143524eu/public_html/kimiahogar.com/wp-cron.php(191): do_action_ref_array()”,”#4 {main}”,”thrown”]}
2024-10-16T12:39:06+00:00 CRITICAL Uncaught ArgumentCountError: Too few arguments to function update_DDBB_statuses(), 0 passed in /home/hosting143524eu/public_html/kimiahogar.com/wp-includes/class-wp-hook.php on line 324 and exactly 1 expected in /home/hosting143524eu/public_html/kimiahogar.com/wp-content/plugins/nacex/nacex.php:1007 CONTEXT: {“error”:{“type”:1,”file”:”/home/hosting143524eu/public_html/kimiahogar.com/wp-content/plugins/nacex/nacex.php”,”line”:1007},”backtrace”:[“”,”#0 /home/hosting143524eu/public_html/kimiahogar.com/wp-includes/class-wp-hook.php(324): update_DDBB_statuses()”,”#1 /home/hosting143524eu/public_html/kimiahogar.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#2 /home/hosting143524eu/public_html/kimiahogar.com/wp-includes/plugin.php(565): WP_Hook->do_action()”,”#3 /home/hosting143524eu/public_html/kimiahogar.com/wp-cron.php(191): do_action_ref_array()”,”#4 {main}”,”thrown”]}

Hello! Thank you very much for your quick response and for the clarification provided.

Indeed, the scenario you mention is correct. Both shipping options, the fixed price of 6€ and the free shipping, were appearing even when the order subtotal exceeded the minimum required for free shipping.

Following your advice, I have implemented the recommended solution via a code snippet to hide other shipping methods when “Free Shipping” is available. I have made this adjustment as a code snippet, and then proceeded to save the free shipping and fixed price options again, making sure to review the prices, as well as disable and re-enable these options. After these steps, I have tested under clean conditions and can confirm that it is now working correctly: the 6€ fixed price shipping method is hidden when the order qualifies for free shipping.

I wanted to say a big thank you for your guidance and support! This adjustment has improved the shopping experience on our site, ensuring that our customers clearly receive the most beneficial shipping option for them.

The same happens to us, as an agency we have several websites with Yoast SEO and WPML and it seems incredible that the problem 1 week later still occurs, or an explanation or temporary solution while it is definitely solved.

I have the same problem since last week with Yoast SEO 9.2.1, WPML Multilingual CMS 4.0.8 and WordPress 4.9.8. As I understand it, they are aware of the problem but have not released an update to correct the problem, although in my opinion the problem is Yoast SEO because everything worked well until the plugin was updated.