Optimole

Hi,

Seems like you are using the best format which prioritize quality over compression, we try to compress as much as possible without adding artifacts.

You can choose to disable that which will serve webp, the image in question weighting 4.7KB afterwards.

Hi there,

We are not aware of this issue with renaming. Would you like to help replicate it on a fresh instance on TasteWP/InstaWP and let us know if you still face it?

Hi,

I tried to reproduce this behavior, but I’m unable to. Can try to replicate the issue on a fresh site like InstaWP/TasteWP and share the link with us. I’m happy to look into it.

Hi,

If you can do this just for images it will help.

Hi there,

We are not aware of any similar issue, and I tried to reproduce this behavior, but I’m unable to. Would you like to help to replicate it on a fresh instance on TasteWP/InstaWP and let us know if you still face it.

HI there,

Thank you for taking the time to do the tests. I would love to look into this. Can you share the comparison image links, both to the Optimole one and other solutions that you tested.

I can’t guarantee that we can provide the absolute lowest size from the market since we try to balance quality and size when doing this, however you should close to those if not better.

I would love to look into this.

Hi @mrchreddy,

We apologize for any confusion caused. Your account was deactivated on the 17th due to exceeding the quota. This was communicated to you through two emails prior to deactivation, and it was also indicated in your account dashboard and the plugin. We acknowledge there was a mistake in our team member’s initial response, and we have since provided further clarification.

Have a great day!

Hi there,

We don’t have any mechanism to block Pagespeed or anything to access your site.

If you get this message most certanly is not due to Optimole and you can test with the plugin disabled aswell.

Hi there,

You don’t need to change anything, this shoud work out of the box.

If you use another image optimization tool with Optimole we recommend disabling it to avoid any conflicts.

Hi,

We don’t use display:none for the reasons you mentioned, you can see the css code that is being applied https://github.com/Codeinwp/optimole-wp/blob/64835ad8a4cbdf16fe64e8a417b7854e70a5bf24/inc/admin.php#L423-L442

If you get display none on those, it might be due to some other css code from your theme or other plugins.

I hope this helps.

Hi,
I’m sorry to hear about your negative experience with Optimole.

We are continuously working to enhance the performance and compatibility of Optimole. I would be grateful if you could provide more details about the issues you encountered, such as the specific configurations of your sites or any error messages you received.

Please let us know how we can assist you further and work towards turning your experience around.

Hi @nazrinn,

I’ve checked your site and seems like the retina setting is not on.

From the Resize tab, do you have the limit dimensions setting on? i.e this one https://docs.optimole.com/article/1946-limit-image-sizes

If true, can you turn that off?

Looking forward helping you!

Hi there,

I’ve checked your site, and it looks good on my end. Can you share how it looks on your end and how they should be actually looking? Also, would you mind sharing the browser you are using to view them by going here https://www.whatsmybrowser.org/?

Looking forward helping you!

Hi,

I’m sorry to hear about the issues you’ve been experiencing with Optimole.

Please know that we are not currently aware of any widespread problems similar to what you’ve described. However, we take such feedback seriously, and it’s possible that your case might be an edge one that we haven’t encountered before. Our development team is committed to improving Optimole, and we would be more than happy to investigate this matter further to find a resolution.

Could you please provide us with more details about this via https://optimole.com/contact?

Your experience is important to us, and we’re here to assist you in getting your site running smoothly again. We appreciate your patience and hope to resolve this issue to your satisfaction.

Hello,

Thank you for bringing this to our attention, and I’m sorry to hear about the difficulties you’re experiencing with the offloading process.

To better assist you, we’d like to take a closer look at this matter. Could you please get in touch with us through our contact page at https://optimole.com/contact? By doing so, we can work together more closely to troubleshoot and resolve this issue effectively.

We appreciate your patience and are committed to ensuring a smooth experience with our service.

Thank you!