Optimole

Hey @collabora,

I’m sorry to hear about your problems but I’m sure that there is a conflict with some 3rd party plugin.

The blurred images are caused by our lazyload mechanism which when used in tandem with another lazyload mechanism might behave unexpectedly. A quick fix would be to turn the lazyload from Optimole plugin settings off.

Moreover destroying your site is not something that we could possibly do to as we just replace your original image URLs with ours and we are not removing any image from your site. If you think that plugin is not good enough for you, at the moment you uninstall it, the images are back to the original state.

If there is anything I can do to help, let me know or contact me on https://optimole.com/#contact.

Hello @mikeanywhere,

Do you use any specific page builder?

If you use Elementor, the image links might be cached in the CSS that they generate. Make sure to go to Elementor -> Tools -> Regenerate CSS

Let me know how it goes.

Hello @kymkm,

Can you contact me on https://optimole.com/#contact with the link to your website?

I would love to have a look and see how can we sort this out.

Looking forward to helping you

Hello @kymkm,

It seems the image URLs on your site are not using the Optimole service. May I ask if you use a caching service or something similar?

Make sure after you have connected the plugin to clear the caching.

Let me know how it goes.

Hello @wiwimaster,

Indeed, we are able to deliver WebP to your visitors without any further modifications from your side. We will process and deliver the images at the right size and the proper format for each browser.

You can find more details about how Optimole works here -> https://docs.optimole.com/article/1026-how-optimole-is-working

I hope this helps you.

Hello @dtrinh13,

Do you use any caching mechanism? Make sure to clear that once that you connect Optimole. If this still now working, can you contact me on https://optimole.com/#contact with your site URL for further checking?

Thanks !

Hello @yioyoiy,

Make sure to clear the caching also after you removed the plugin.

It should work just fine afterwards.

Thanks!

Hello @damian-p,

Indeed it seems we are not able to download the image from your server for processing. Looking at the logs, I’m getting a timeout error.
Our service has a timeout of 15s for downloading the source image so it might be some firewall on your hosting that blocks us when fetching the image.

Let me know your thoughts.

Hello @inovg,

I’m glad that we got this sorted. I will try to look over how we can better integrate with Envira.

Thanks a lot for understanding!

Hello Kumar,

We don’t add or alter any kind of og tags in your site, neither og:image nor anything similar.

The reason why it still shows with our plugin ON is that the image is cached on our server.

You can remove that image from the SEO plugin that you use I guess, for more info, you can contact their support team.

Let me know if this makes sense to you, I’m not sure how can I help you more from my side.

Hello @lokenderkumar,

I think I know now what you are saying. Have you deleted the image recently from your site? This might be the reason why this is happening.

After we process the image first time we cache the original source for 1 month. If you want to remove that image from the og:image tag you can replace it or remove with something else.

Let me know if this makes sense to you.

Hello Kumar,

I’m not seeing Optimole active on your site right now? Moreover, the image you are reporting is not optimized thru Optimole, it’s a source image from your site.

Do you use any caching mechanism on your site? Make sure to clear that after you have connected the plugin.

Hello @moreddwr,

That’s strange. Can you get in touch with me on https://optimole.com/#contact ?

Also, can you tell me what you have used to build that area in the header? Is it something from the theme?

Hello @eyetooth-art,

We plan to add to a cache-buster option but for now, is still work in progress.

Meanwhile, you can try to change the master quality? This should also refresh the cache.

Let me know if this helps.

Hello @aluknot,

Indeed it seems we have a bug in this particular case which I have managed to tackle and I will release it in the next update.

Meanwhile, for a quick fix, you can use this:

	add_filter( 'optml_ignore_image_link', function ( $old, $url ) {
		return ( strpos( $url, 'generate-qr-code.php' ) !== false );
	}, 10, 2 );

• This reply was modified 5 years, 11 months ago by Optimole.