openthebible

@swissspidy

Hi, the update did not change anything and the debug plugin shows all yeses.

Thank you ??

@swissspidy I really hoped this would work, but nothing has changed… ??

• This reply was modified 2 years, 4 months ago by openthebible.

@swissspidy Interesting, do you think I should change it to zero in those settings?

@adamdunnage Hi, could this be related?
https://www.wordfence.com/vulnerability-advisories-continued/#CVE-2022-3708

Hi, they said they tried it with a fresh installation and it worked for them, but that says nothing to me since our environment is not a ”fresh installation”. They found an error code that showed why one of those errors was happening. I’ve sent this information to our hosting’s tech team and they said that neither this nor anything else is causing any problems and they see that it must be the plugin’s issue.

Not really sure what to do now. Even tried creating a custom admin role for our story creator – it did not help either.

To publish Google web stories, you need to use a plugin. So need to get rid of these errors somehow. Let me remind you that the last one appeared recently and it was not happening before (nothing has changed on our side so it has nothing to do with us).
Also, we have never experienced such random things with any other plugins.

Thank you.

• This reply was modified 2 years, 5 months ago by openthebible.
• This reply was modified 2 years, 5 months ago by openthebible.
• This reply was modified 2 years, 5 months ago by openthebible.
• This reply was modified 2 years, 5 months ago by openthebible.
• This reply was modified 2 years, 5 months ago by openthebible.

Our hosting’s tech team said that this is the plugin’s issue, not ours!

@swissspidy Your plugin is full of bugs, our friends who own other websites confirmed that. Since I started using your plugin I have seen various other bugs in your plugin that have been fixed. I have never seen this many bugs in one plugin in such a short amount of time before.

You can have a look at our set up/files to see what environment is causing it. But it is definitely something that you have to fix. We have very few and up to date plugins and your plugin is the only one that is acting weird. Just because your plugin works for some random default theme, it doesn’t mean that you shouldn’t be fixing more complex issues. No one is using empty themes in practice. It is only for testing purposes.

We have even tried using a different plugin for roles, but it still didn’t work.

• This reply was modified 2 years, 5 months ago by openthebible.
• This reply was modified 2 years, 5 months ago by openthebible.
• This reply was modified 2 years, 5 months ago by openthebible.

@adamdunnage They got back to me. Our server’s technical team told me that they couldn’t find wrong on our side and they see that this could be your plugin’s issue.

• This reply was modified 2 years, 5 months ago by openthebible.
• This reply was modified 2 years, 5 months ago by openthebible.
• This reply was modified 2 years, 5 months ago by openthebible.

@adamdunnage Still waiting. They told me that it may take some time.

@adamdunnage Hi Adam, our hosting is currently investigating this. It may take them some time.

[ Please do not bump. ]

@adamdunnage

Hi Adam, this is happening for all non-Admin users.

I doubt this has anything to do with our hosting since everything was fine a few days ago and we use a reputable and expensive hosting with an up to date PHP version (can provide short-term login details over email to our FTP if needed).

This is a recording of the Story Loading and Font Selection issues: https://linksharing.samsungcloud.com/dzfoMdplycif

• This reply was modified 2 years, 5 months ago by openthebible.
• This reply was modified 2 years, 5 months ago by openthebible.
• This reply was modified 2 years, 5 months ago by openthebible.

I just talked to another website owner who is using your plugin for a similar niche website. He told me that your plugin is very buggy and is using a lot of resources.

So fix your bugs, instead of telling people that it is something to do with their hosting/theme/plugins, when it is your own plugin that doesn’t work properly.

Don’t want to sound harsh, but that’s the reality.

@adamdunnage Our editors seem to also have these issues. The Editor role is a default one in WordPress. So it doesn’t seem to make a difference if it is a custom or a default role.

If you need any information from our side – let me know, thanks.

• This reply was modified 2 years, 5 months ago by openthebible.
• This reply was modified 2 years, 5 months ago by openthebible.

@adamdunnage Hi, everything seems to be fine on this test version. That doesn’t really tell me anything, since bugs normally need some additional factors.

@luckynasan The problem is that it has nothing to do with our hosting or settings. It does work fine for our admin account, so something isn’t right with the way you treat non-admin users and it has nothing to do with us.

Once these are fixed, I will gladly revise this review.

• This reply was modified 2 years, 5 months ago by openthebible.