Scott

@ingasupranovich thank you. I will look into the Elegant Themes issue. After following these steps, I no longer get the “Error: Unauthorized” message.

OK! it is better but now I get the following messages:

“Error: Unauthorized” when I connect (even though connection was successful and says it is connected.

AND on the subscription tab it says this:

“API Key is incorrect. Please update your details in the Settings > General tab. Valid credentials are required to update your theme.”>Your Elegant Themes username or API Key is incorrect. Please update your details in the Settings > General tab. Valid credentials are required to update your theme.”

but I think it said that before.

BUT it is sometimes showing up on the front end!

@ingasupranovich will do this now and report back. thankyou!

will do this now ??

@ingasupranovich ALSO, if I go to the WordPress left menu and the flyout submenu and click “Customize” it takes me to the dashboard. I am using the Divi Theme by Elegant Themes.

In the Subscription page I get this message: “API Key is incorrect. Please update your details in the Settings > General tab. Valid credentials are required to update your theme.”>Your Elegant Themes username or API Key is incorrect. Please update your details in the Settings > General tab. Valid credentials are required to update your theme.
1K”

The only place for an API key in Settings > General is for the Divi Theme. So, I’m thinking there is a conflict there that may be causing all the issues perhaps.

@ingasupranovich here are my answers:
– do you see changes from Customize tab applied to the website chat widget?

yes i do

– if Save Changes again within the Customize tab, do you see the error repeated?

yes i do

– if Save Changes again within the Setup tab, do you see the error repeated?

no i don’t. i disconnected and reconnected the plugin to FB and did not get an error. only on the Customize tab it seems.

that said, if I refresh the page while on that tab, I get this message, “Warning: count(): Parameter must be an array or an object that implements Countable in /home/seven19/www/www/wp-content/plugins/wp-chatbot/inc/MobileMonkeyApi.php on line 822”

– do you see changes from the Setup tab applied to the website chat widget?

the only option in the setup tab that i see is to connect or disconnect the FB page. There are not any other options in this tab.

I also get this message in the Admin after updating my available and offline messages: “Warning: Invalid argument supplied for foreach() in /home/seven19/www/www/wp-content/plugins/wp-chatbot/inc/MobileMonkeyApi.php on line 874”

@ingasupranovich Now it seems to be working (yay!), but when updating the “Customize” tab, I receive this message, “Error: Failed updating of answering_service_v2…” Thanks!

Scott

thank you @ingasupranovich! I am doing this today and will report back!

Scott

@ingasupranovich I spoke too soon. Now it isn’t showing up again though it says it is connected. And I get this error message in the admin:

Warning: count(): Parameter must be an array or an object that implements Countable in /home/seven19/www/www/wp-content/plugins/wp-chatbot/inc/MobileMonkeyApi.php on line 784

.grecaptcha-badge {
  left: 0 !important;
  bottom: 0 !important;
}

@ingasupranovich thankyou. i did all those steps. after adding to header.php, it loaded properly. ty for your assistance!

Scott

Hi @ingasupranovich – I am using version 4.1.5. I am not getting the error currently in the admin (today). However, the chat isn’t showing up either.

for the flat layout add this to your stylesheet:

#post-grid-966 .element_2 {
    padding: 10px 20px !important;
	background: #ffffff;
	text-transform: uppercase;
	font-size: 1em !important;
	text-align: center !important;
	color: #000000 !important;
	border: 2px solid #000000;
	margin-left: 10px;
	margin-right: 10px;
	margin-top: 15px;
}

#post-grid-966 .element_2:hover {
    background: #000000;
	color: #ffffff !important;
	border: 2px solid #ffffff !important;
}

Scott

parts/class-footer-footer_main.php

around line 171 in the newest version.

Search for this and you will find the code:

$credits = sprintf( '<p> · ? %1$s <a href="%2$s" title="%3$s" rel="bookmark">%3$s</a>