olektidio

Hi there,

We’ll be happy to help you edit that setting via our support chat. If you would like to try on your own, please add a new automatic greeting for new visitors and ask them those questions using the “ask a question” node.

Well done, Daniel! ??

Hi there,

Yes, of course, you can do that by adding another operator seats. 3 seats are available in the free version. You can add more with the Communicator plan.

Here’s an article about it in our Knowledge Base

Hi there, currently it’s not possible to change the widget icon. You can use a custom link to pop-up the chat window – take a look here: https://codepen.io/collection/DrmKWQ/

Hi there, I’m afraid that we don’t have a way of resizing the chat in CSS, cause adjusting the size could potentially ruin the widget design. Perhaps you could try to use the sidebar instead? When the chat is minimized, it would appear as a sidebar for your customers, you can enable it in Channels > Sidebar section.

Hi there,

Please try the latest version of our plugin – it loads the chat code asynchronously and doesn’t affect the page loading speed. We can help you reinstall it, please contact our support team at tidiochat.com

What an amazing review! :O Thank you so much, Michael

Hi Michael, if the snippet you presented is in some kind of a php file, you’ll need to do it like this:

$current_user = wp_get_current_user();
echo "<script> document.tidioIdentify = {
    distinct_id: '" . $current_user->ID . "', 
    email: '" . $current_user->user_email . "', 
    name: '" . $current_user->display_name . "', 
};</script>";

This way you can put your user data on the page as a Javascript object which is required by the Tidio widget.

I hope this makes sense and will help you with your development. Feel free to contact us again in case of any questions.

Cheers and Happy New Year!

Hi there!

When you clear your account data, the next time you click on ‘Tidio Chat’ icon from the menu, you’re asked to either log in with your existing account or create a new one. You definitely shouldn’t be asked to log in every time, though!

Your issue requires some further checking, so could you send us a chat message via our chat support available at the bottom-right corner of your dashboard or at https://www.tidiochat.com, or send us an email at [email protected]? We’d need to gather some details from you (like some screesnhots, the URL address, [redacted]) and then I’m sure we’ll be able to fix it for you in a no time! ??

• This reply was modified 6 years, 3 months ago by olektidio.
• This reply was modified 6 years, 3 months ago by Steven Stern (sterndata).

Hey Camilo. This change in redirections will not happen over the next two quarters. Apologies for the problem.

Hi Alex!

Our Multilanguage feature works automatically by detecting a visitor’s browser language and adjusting the chat widget accordingly to the languages added in the Multilanguage settings.

This means that it will always display the texts in a language detected rather than changing them based on your website’s language version.

However, you can easily go around that and force it to change based on your website version by adding the following script to the main PHP file in your html/css editor:

document.tidioChatLang = document.querySelector(‘html’).getAttribute(‘lang’);

If that won’t work please let us know via our chat support available at the bottom-right corner of your dashboard or at https://www.tidiochat.com or reach out to us at [email protected]

P.S. There’s absolutely no reason to be ashamed!

Hi John,

I’m really sorry to see your review. I’m also worried about the fact that you haven’t seen our reply – currently, our inbox is clear, and we usually reply to all our users within 24 hours max. The average time it takes to answer a chat is about 30 seconds. Can you please contact me at [email protected] from the email that you’ve used to contact us? I don’t know your address, and I want to investigate what happened with the message from you.

We’ll be happy to help you set it up – you can still use the forever-free version and let the chat pay for itself when you get your first sales with the help of our Bots and Automation.

Hi Camilo,

We’ll remove the redirections as soon as the old theme stops being supported. I’ll discuss other suggestions with our devs, thank you!

Olek

Hi @sergiolozano, can you reach out to me at [email protected]?

Hey, we’ve updated that text in the plugin section. Thanks for spotting that.