ofwald

Hi there,

To get more information about the problem please try the following:
1. Check the browser console:
If your are using Chrome: Settings > Tools > JavaScript Console:
https://developers.google.com/web/tools/chrome-devtools/debug/console/console-ui

and check if there is an error there

2. Check the debug log:
It would be good if you can provide me the WordPress debug.log.[
To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );

In this case the errors will be saved to a debug.log log file inside the /wp-content/directory.

Also to narrow down the root of the problem you can do this test:
3. Minimal setup:
***Backup your site and DB before proceeding***
-Deactivate all the plugins but WPML and its addons
-Switch to a default WP theme (Twenty Sixteen for example)
-If the issue is gone, reactivate one at a time to see with which one is the conflict

Finally, make sure the memory of your site is enough:
4. Memory:
***Backup your site and DB before proceeding***
Add this code to your wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');

Paste it just before:

/* That's all, stop editing! Happy blogging. */


These settings can be limited directly by your hosting provider, so I recommend you to contact and ask them to modify them directly. If you can get even higher values It would be great.

https://wpml.org/home/minimum-requirements/

If none of those lead you in to the right direction to solve the problem, to help you better, please open a ticket in our support forum:
https://wpml.org/forums/forum/english-support/

Kind regards,

Otto

Hi,

Sorry, I didn’t explain myself correctly.

The default language of a WordPress install is English. And that remains after installing WPML, despite of the flag.

You can change the flag this way:
https://wpml.org/tutorials/2019/01/choosing-the-flags-for-your-sites-languages/

But, if you want localize the English language (en_UK, en_CA, etc) and have different currencies for those, you’ll need to add a custom languages.

I hope it’s clear now :), please apologize for the misunderstanding.

Have a great weekend.

Kind regards,

Otto

Hi,

You can add your own custom languages this way:
https://wpml.org/documentation/support/editing-wpmls-languages-table/

Then you will be able to set the currencies as you need.

I hope this helps.

Kind regards,

Otto

Hi,

I am truly sorry to hear that.

I took a look at your ticket history in WPML and I can relate with your frustration.

But please understand that the issue seems to be a bit tricky and specific.

Rest assured that we are not just asking things to back you off. Our supporters are seeking for ways to a clear path to reproduce the problem, so we can debug it and solve it. This is also frustrating for us, we would love to solve your issue without your help.

I kindly ask you to follow up with Marcos (the migration should take less than 5 minutes to get it started and then you get an email when it’s done). He will prioritize your ticket.

We will do our best to get it solved.

Kind regards,

Otto

Hi @toktor,

Thanks for bringing this up!

Sadly, our internal ticket went under the radar and it is still pending ??

I’ve raised it up again to our dev team and it will be handled. Not for the next WCML version (4.12) but the following.

Have a great day ??

Thanks!

Let’s see how it goes, if it ends up being a compatibility issue between our plugins I’ll contact you so we can solve it ??

Have a great day

Hi there ??

I tested this in a fresh install and it’s working fine, so I think it’s a compatibility problem.

If you deactivate MyParcel plugin it works fine for you too?

We’ve never tested that plugin:
https://wpml.org/plugin/

So, we may need to take a closer look. To do so: can you or your client open a ticket in our support forum?
https://wpml.org/forums/forum/english-support/

This way we will be able to recreate the problem (with your help) and see if we can provide a fix or contact the author to work together for a solution.

Thanks!

Hello @paolabozhilova,

At first sight I can only think of this as the root of the problem:
https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/#duplicating-content

If a product is set as a duplicate of another each time the original is updated the translation will be overwritten.

But it seems that there is something more here, something looks “broken”. I suggest to check if this happens also with new products.

If the documentation I’ve shared does not point you in the right direction, can you please open a ticket here:
https://wpml.org/forums/forum/english-support/

There we will be able to take a deep look into the problem.

Kind regards,

Otto

Hi @riadn,

This looks like a compatibility problem.

Can you please open a ticket here:
https://wpml.org/forums/forum/english-support/

so we can take a better look?

Thanks!

Hi dharma23,

We are sorry to hear you didn’t have the experience you expected with WPML.

Have you tried our support? Didn’t you get the expected help there?
https://wpml.org/forums/forum/english-support/

Take into account that if you are not satisfied we offer a full refund (within the 30 days of the purchase)

If you still need help can you please elaborate on the problems that you encountered?

Kind regards,

Otto

Hi there,

I replied in that ticket ??

The solution is still valid and the easiest way to achieve it.

The feature don’t have enough traction so we are happy with the workaround. Is not that hard to implement and it works.

I hope it helps!

Kind regards,

Otto