oceanfact

I sent several support requests through the support form. They did not get through. The form seems to have issues:
it refreshes randomly as you type and webpages gets locked in place.

Main channel of communication seems to be through their direct email address from which communication is fast.

The service is indeed subscription-based with auto-renew. You need to click on the order number to find the subscription tab to manage your subscription.
Quite unintuitive. The order is part of the subscription.
The subscription manager should be on the main dashboard from which you access each orders or you have them both on the dashboard.
They cancelled my subscription and I got refunded.

Same issue here and impossible to reach the plugin creator.
Actually, they are not unsubscribed but opt-out and I can’t explain why.
I asked some of the subscribers I know and they haven’t done anything. The only subscribers that stay opt-in are the one I add manually…

Same issue here. I thought it was a migration related issue.
I need to try the steps above.

What I just sent my webhost support:

From the dashboard menu:

Posts > Add new

Open the "Fusion Builder" editor from Avada > add a container by clicking on "+ Container" > add a 1/1 container

Inside that container, add an Element "+Element" > choose the "Image" element.

From the new window, click "upload" > inside the "Add Media" window, drag and drop an image file (provided one on google drive, that is about 1000*205px and 38KB)

It will abnormally take a while to load the picture and you will get the error message that I showed as a screenshot in a previous message.
Error message: "Ocean Fact - Template Evernote Watermark - Goodies.jpg
Post-processing of the image failed. If this is a photo or a large image, please scale it down to 2500 pixels and upload it again."
The picture won't show up in the gallery.

Close the "Add media" window and save the "image Element".
Save the draft to refresh the editor.
Edit the "Image" element by clicking on the little pen symbol when you hover the element.
Click on Upload image again to open the "Add media" window.
The two instances of the picture show up with different file names "filename.jpg" and "filename-1.jpg". Same thing with a png.

I deleted the file so that you can try.

I tried with the Basic WordPress Editor by just click on "Add Media" and I get the same issue.
So it shouldn't be a theme issue but rather my wordpress.

The picture Google Drive

According to this post, I might not be the only one facing this issue. It might be a WordPress issue.

Part of a possible solution

And from the WordPress page

So then, I do wonder why it is not consistent?
Some of the post look just fine, some don’t and I am using the EXACT same template.
I even copy paste between the templates.

If shortcodes are an issue, why don’t you let us edit the text?
The tool to select post by post let us edit the text so that you could correct something if something went wrong. Nonetheless the one that shows the latest post doesn’t. It would be good to have the same capabilities as it seems it takes the post, put it in the newsletters and turns it to text. If for the plugin finding shortcodes is too much work, I don’t mind checking and removing the things myself if I have the possibility to.
Or maybe add a feature to remove the shortcodes? You see them in the newsletters so you know which symbols they use [blabla] **blibli** and then, we would have a tool to remove them.
Inside the tool
1) Select the type of shortcodes typing the symbols ourselves
2) The tool search for the symbols (and we are the one entering the list of them so your tool would only have to search something specific)
3) The tool remove them based on what we gave him, Like a simple search/replace.
Search for symbols X-string-Y, remove the the whole thing.

Then again, I am not dealing with plugins or themes but it seems pretty simple to do if we are the one providing the symbol types.

Thanks,
Pierre Olivier