Andrea Whitmer

I sent a response to your support ticket – please send any responses in reply to the ticket. Thanks!

I see one of our developers has responded to your ticket submitted via our site – we’ll be glad to continue helping you there, to keep the conversation in one place. Thank you!

Hi @lucianogian – I just released an update to move the Genesis Custom Footer settings to the customizer, so Bill’s plugin isn’t necessary unless you need it for a different plugin. I’m not sure whether he has updated his yet for 3.0.

Letting you know the update was just pushed – let me know if you run into any problems!

No problem! I hope to make some time to work on the update in the next month or so.

The plugin is sort of in limbo, currently – I do plan to update it to work with the customizer since the Genesis theme settings are now moved there, but I don’t have an exact ETA.

It does still work, though if you have updated Genesis to the latest version, you will need an additional plugin to remove the customizer redirect: https://github.com/billerickson/Disable-Genesis-Customizer-Redirect

Are you using a security plugin? If so, you may need to check your settings to see whether admin-ajax.php is being blocked. More likely, this is a security measure put in place by your host – you may want to open a ticket with them to see what’s going on.

Thanks for confirming! Let us know if there is anything we need to do from our end and we’ll be glad to check into it, but hopefully the other plugin author will be able to provide a quick fix.

Hi Mike,

Sorry you’re having trouble! The error is coming from your SMTP plugin, so you’d likely get better information from the developer for that plugin. That said, it looks like debugging is enabled in your wp-config.php file, as you shouldn’t see PHP notices with debugging turned off. If you set debug back to “false” this should resolve the issue.

It’s a hook, which means you can add whatever code you need like this:

add_action('sliced_invoices_status_update', 'my_custom_event');
function my_custom_event() {
    // do stuff
}

For more specific instructions, we would need more details of what you’re trying to accomplish submitted via our contact form, as this is outside what we can offer via our support.

In general, this sort of customization is outside the scope of our support. Feel free to contact us if you’d like a quote for the work.

I’ve reported this to our developer so we can check it out. Thank you for reporting!

I don’t know of any fields we are adding to the user edit screen – can you be more specific regarding which fields they are?

Can you please open a ticket on our website? I see you have at least one paid extension so we will be able to better address these issues that way.

You will likely need to open a ticket with the developer for the Amazon Associates Link Builder plugin, since it’s making changes to your admin menu items. Sliced Invoices doesn’t take any action other than adding our items, so it sounds like an issue that the other plugin author will need to resolve. Sorry I can’t be more help!