Nikhil G

may be there is css conflict with your theme. please share support page url if it is public.

Hi @ant0nell0,

Thank you for sharing link of your theme. We have fixed the issue with custom CSS. In order to fix this on your end, please go to Support Plus > Settings > Custom CSS and insert below code:

.wpsp-dialog{ z-index: 10000 !important; }
.wpsp-dialog .ui-button-text{ margin-top: -4px !important; }
#tblFontEndTickets td { text-align:left !important; }

Hi there,

Can you please share the ticket numbers?

Hi there,

We have given ticket assignment log in latest version of the product but not change status, priority, category etc. logs.
It is good suggestion to implement and we have taken this for future update of the product. We can not tell you appox dates but will be available in future.

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• This reply was modified 7 years, 12 months ago by Jan Dembowski.

Hi there,

To create new FAQ category please goto
WP Support Plus->Settings->FAQ Categories.

To add content to FAQ created please goto
WP support Plus->FAQ->Add New

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• This reply was modified 7 years, 12 months ago by Jan Dembowski.

We will be releasing assign history in next version of the plugin within 24 hrs.

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• This reply was modified 7 years, 12 months ago by Jan Dembowski.

Hi there,

We have found this as a bug in our product. Your issue will solve in next release of product within 24 hrs.

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• This reply was modified 7 years, 12 months ago by Jan Dembowski.

Hi there,

We do not create page for Support, but we create for Ticket URL. You must have to create page with short-code [wp_support_plus]. What you have done is correct.

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• This reply was modified 7 years, 12 months ago by Jan Dembowski.

Hi there,
Please create new ticket our Support Page and share-

• Administrator login details
• FTP access (optional)

to check issue on your site. All conversation is private there, so your login data is safe.

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• This reply was modified 7 years, 12 months ago by Jan Dembowski.

Sorry for the delay here!

For now, we do not save ticket assign history, but it is good thing to include.
We have taken it in our suggestion list for development, you may see this in couple of updates within one month.

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• This reply was modified 7 years, 12 months ago by Jan Dembowski.