Nikhil G

Hi @wci,

This translation is not available for now but soon we are going to remove this FAQ functionality and will create new FAQ add-on with many features including this one.
We’ll notify here once it is available.

Hi there,

This feature is not available for now but soon we are going to remove this FAQ functionality and will create new FAQ add-on with many features including this one.
We’ll notify here once it is available.

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• This reply was modified 8 years ago by Jan Dembowski.

Please share your review about WP Support Plus on this link and help us to reach more users!

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• This reply was modified 8 years ago by Jan Dembowski.

Hi there,

To change the Support button icon please got Support Plus > Advance Settings > Change Icons. There is no need to change something via JS.

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• This reply was modified 8 years ago by Jan Dembowski.

Hi there,

No, it is not possible to have multiple upload button but you can upload multiple files in available upload button.

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• This reply was modified 8 years ago by Jan Dembowski.

Hi,

Before checking compatibility with dokan theme.
Try this,
goto Support Plus > Advance Settings > Bootstrap Files and uncheck Bootstrap JS File
option.

Hi there,

Part 1:
How can we create canned replies to common questions in WP Support Plus? This would mean that we could write pre-set replies and then select from a list to populate a reply.

Yes, it is possible. You can check this on backend menu.

Part 2:
How can we create standard reply footers based on the user who is responding from info in the user profile? This would be similar to an email footer, except it would be included as part of the support ticket reply. Allowing html would be even better!

Yes, this is possible too! Every agent logged in will need to go Dashboard > Support Plus > Agent Settings to create signature HTML like emails.

Hi there,

Thank you for letting us know. We’ll check the issue and will include for translation soon.

We are glad to know this worked for you. Please share review if you like our support.

Hi @pietgolf,

you can disable this option in the settings,
goto Support Plus > Advance Settings > disable Frontend Logout (above support plus functionality) option

Hi there,

Can you please share screen-shot of the issue?
If you can share theme link, we’ll check the compatibility if free version of the theme is available. If not, we’ll need to check this on your site. In that case, please create ticket on our support page.

Hi @spacecash21,

This issue may come when you have runtime JS error. This textarea should be replaced by CKEditor.
Please find from where runtime JS error comes from and try to fix to get this working.
If you are not having this issue, we’ll need to check this on your site. In that case, you’ll need to create the ticket on our support page.

Hi @itaygolan_1984

Yes, it is possible. use template {ticket_url} in Support Plus > Email Templates for any applicable email type.

Hi @kannox

If mails are not sending, it is hosting related issue. We are using default wordpress functionality to send emails. Alternatively you can try some free SMTP based based email plugins.

Hi @itaygolan_1984
Try this custom css

.label.label-info {
    background-color: green !important;
}