Nikhil G
Forum Replies Created
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Forum: Plugins
In reply to: [WP Support Plus Responsive Ticket System] Hide ticket from other usersHi @ayushmalakar,
This is the default functionality of the plugin. The user(subscriber) will only see the tickets raised by him or tickets which are public.
Also please recheck settings at Support Plus > Settings > Role management.Forum: Plugins
In reply to: [WP Support Plus Responsive Ticket System] A small bug in localizationHi @pik256,
Issue reported by you have been fixed in latest version of WP Support Plus. Please update the plugin to version 8.0.7.
Forum: Plugins
In reply to: [WP Support Plus Responsive Ticket System] Issues with IP Geo Block pluginHi @abooster
Thanks for reporting the issue. We will surely look into it.
Forum: Plugins
In reply to: [WP Support Plus Responsive Ticket System] see user’s ticket onlyHi @vicky0007
Please share the screen-shot of Support Plus > Settings > Role Management.
Forum: Plugins
In reply to: [WP Support Plus Responsive Ticket System] Display FAQHi @kmgreen
Ok. I added your suggestion and bug regarding FAQ section in our list.
The bug will be fixed in future versions of the plugin and will consider your suggestion regarding faq shortcode.Forum: Plugins
In reply to: [WP Support Plus Responsive Ticket System] hierarchy categoriesHi @pbacher
This is not possible in current version of the plugin. I added your suggestion in our suggestion list and will discuss on this. If the team approve the suggestion then it will be added in future version of the plugin.
Forum: Plugins
In reply to: [WP Support Plus Responsive Ticket System] see user’s ticket onlyHi @vicky0007
Which type of user role you are assigning to new users?
If the users having subscriber role then they can see tickets raised by them only.
Also make sure in Support Plus > Settings > Ticket Type Settings you have selected “Default ticket type” is private.Forum: Plugins
In reply to: [WP Support Plus Responsive Ticket System] Add Filter by AgentHi @lekjaz
The “assigned to” filter is not on frontend but it is possible on backend. As users have supervisor role,they can filer the tickets assigned to them in backend.
Forum: Plugins
In reply to: [WP Support Plus Responsive Ticket System] admin see all the ticketsHi @ssborja09
Are you using any Role Editor plugin? Are you facing the same problem with other roles also?
Hi @djmarzetti
Unfortunately it is not possible.
Hi @chiroptical
This is not possible in the current version. We have taken this in our suggestion list and if approved, it will be available in future version.
Forum: Plugins
In reply to: [WP Support Plus Responsive Ticket System] “Submit Reply” translateHi @wordpage
Thank you for reporting the translation issue. We will check the issue and if found, will be fix in next update.
Forum: Plugins
In reply to: [WP Support Plus Responsive Ticket System] Display FAQHi @kmgreen
There is no any shortcode for the FAQ but you can set default tab in settings.
Please goto Support Plus > Advance Settings and in advance settings tab > Default tab setting, select FAQ.Forum: Plugins
In reply to: [WP Support Plus Responsive Ticket System] Display FAQHi @kmgreen
Can you please elaborate more?
Forum: Plugins
In reply to: [WP Support Plus Responsive Ticket System] Closing ticketHi @pik256
Please make sure you use utf-8 character set characters.