Nikhil G

Hello,

After testing, we found that we have given fixed default avatar in the code which overrides WordPress’s default avatar setting.
We will fix this bug in the next version.

Hello,

Please create a ticket on our support page. One of our support agent will help you to fix the issue.

Hello,

Please verify the below steps for troubleshooting the issue:

You have entered From Name & From Email in the email notification settings of the plugin.
You have installed any SMTP plugin to send emails from the website. Please note, if you have not installed SMTP plugin to send emails, mail() function does not guarantee you to deliver emails. There are many popular free SMTP plugins available on www.remarpro.com.
Try sending a test email in SMTP plugin to confirm emails are sending correctly.
SupportCandy email notification recipients are correctly set for all notifications.
Also, check if you have applied conditions in email notification and they are correct.
Please install any email log plugin. The email log plugin will show you all emails sent from your site. Please check the emails are sent to administrators or not.

Hello,

There is no need to create an account. You can create a ticket as a guest. Click on “Continue as Guest” button to create guest ticket.

Hello,

When you change the mode, refresh the page. The css is loaded according to container size at the time of page load.

Hello,

Please create a ticket on our support portal. One of our agents will help you with this.

Hello,

The unresolved ticket count is shown next to the support menu. Please go to Support > Ticket List > More Settings > Agent View > Unresolved Statuses and select the statues you want to consider as unresolved.

You can see how many tickets are created by customers. This feature is in the reports add-on. But from the next version, this feature will be added in the free version. It is not possible to restrict the customer to create a ticket if the limit exceeds.

Hello,

Use following code:
global $wpscfunction;
$wpscfunction->change_status( $ticket_id, $status_id);

Hello,

We have to check the issue on your site. Can you please create a ticket on our support page for further debugging?

Hello,

Can you please check you have given the correct permissions on the uploads/wpsc folder?

Hello,

Please use [wpsc_create_ticket] instead of [supportcandy] shortcode.

Hello,

Assign agent rules add-on is for assigning agents to tickets. You can create rules in the settings. When the conditions satisfy then the agents will be assigned to the ticket.

You can set email notifications from the settings. There is no need for any plugin for email notification.

If the email notifications are not working then verify the below steps for troubleshooting the issue:

• You have entered From Name & From Email in the email notification settings of the plugin.
• You have installed any SMTP plugin to send emails from the website. Please note, if you have not installed SMTP plugin to send emails, mail() function does not guarantee you to deliver emails. There are many popular free SMTP plugins available on www.remarpro.com.
• Try sending a test email in SMTP plugin to confirm emails are sending correctly.
• SupportCandy email notification recipients are correctly set for all notifications.
• Also, check if you have applied conditions in email notification and they are correct.
• Please install any email log plugin. The email log plugin will show you all emails sent from your site. Please check the emails are sent to administrators or not.

Hello,

Can you please create a ticket on our support page for further debugging?

Hello,

The screenshots are not available. Can you please share screenshots again?

Hello,

Please right-click on the file and choose “Open with” and select Microsoft word application. It will open the file and you can read it. If you want to change file type (extension) to a word file then save the file as a word file (save as option).