nrobertsudp

Hi there,

Thank you both very much, I’m happy to have helped.

Best regards,

Nick

Hi there,

When you select Delete and the box pops up remove the check from ‘Also delete from remote storage’.
With the check box empty click the Delete button. This should remove the entries from the list for you.

Best regards,

Nick

Hi Kamran,

Apologies for the delay, I was looking into the issue to find possible causes.

It could be that the cron jobs are triggering phantom failure notifications.
I’ve been discussing another similar scenario with one of our developers.

Looking at the code and how this issue could occur, the only way this can happen to the user is when they have a cronjob that was set up by using Linux’s crontab; the command would look like one of the below:
*/10 * * * * cd /var/www/example.com/htdocs; php /var/www/example.com/htdocs/wp-cron.php?doing_wp_cron > /dev/null 2>&1
*/10 * * * * cd /var/www/example.com/htdocs; wp cron event run –due-now > /dev/null 2>&1
*/10 * * * * cd /var/www/example.com/htdocs; wp updraftplus backup > /dev/null 2>&1
I’m not sure what would be the one in the customer’s case, but whatever the cronjob the customer has set, those cronjobs require the user to use Linux command line terminal or via their cPanel dashboard to add them. In addition to that, the cronjob should be owned and run under the same user (user ID) who owns the UDP backup directory. For example, if my updraft backup directory is owned by “wwwuser” who is in “apache” group, so if we’d like to add one of those crons, we need to make sure that the cron will be run by the “wwwuser” user because if not it will fail to write log and/or backup files to the updraft backup directory so that it always sends the email.

As you can see from the text the description of the problem is very similar.
I’m considering the possibility your problem could arise from this scenario.

Best regards,

Nick

Hi there,

Thank you for the log file.

I notice the server is Litespeed, Litespeed can have issues with WordPress processes.
There are details on the issue here: https://updraftplus.com/faqs/i-am-having-trouble-backing-up-and-my-web-hosting-company-uses-the-litespeed-webserver/

Basically the connection is being dropped and resumed which makes things slower.
There is a possible solution with the .htaccess file but please try the following first.

Go to Settings >> Expert Settings >> Show expert settings >> Split archives every:
Change the size to a low number, e.g. 25MB. This will help improve the performance.

If this doesn’t help improve the speed of the backups please reply and let me know.

Best regards,

Nick

Hi Kamran,

Thank you for the log file and additional info.

This is a bit strange as there are no errors in the backup log. In fact it states:
0116.447 (0) The backup succeeded and is now complete

Are you using any cron calls from a server, do you have WP CRON disabled?

Best regards,

Nick

Hi there,

If you are using our paid UpraftClone service you should contact our premium support.
We will be able to offer a lot more help and assistance: https://updraftplus.com/support/

Best regards,

Nick

Hi there,

Could you please clarify if you are backing up your site or attempting to restore it?
In either case it would be very helpful if you can provide us a log file for our review.
You can share this with us using a link in your reply if you use a service like PasteBin.

Best regards,

Nick

Hi there,

Could you please share a copy of the log file for the ‘not finished’ backup?
This will provide us with the information we require to identify any issues.
You can use a service like PasteBin to share the log file and provide a link.

Best regards,

Nick

Hi there,

Thank you. I’m not sure I will be able to access the log file link but am happy to try.
I suggested PasteBin as it’s the most common method used for sharing the log files.

Best regards,

Nick

Hi there,

Could you please provide a recent backup log file using PasteBin for example?
The information in the log file may help us to identify why backups are slower.

Best regards,

Nick

Hi there,

Could you please provide the log file for the backup using PasteBin for example?
With the log file we can look more closely at the details and identify the problem.

Best regards,

Nick

Hi there,

I’m very happy to know you got everything up and running well again.
Thank you very much for your kind thoughts, they’re much appreciated!

Best regards,

Nick

Hi there,

There are guides available to help you with the restore process, this one refers to what you describe:
https://updraftplus.com/faqs/how-do-i-restore-my-backup-from-a-site-that-is-still-installedrunning/

There are additional guides on restoring and other topics available in our FAQ section here:
https://updraftplus.com/frequently-asked-questions/

Best regards,

Nick

Hi there,

Good you found the option! Remember, if you have Premium you can contact Premium support.
In more complicated cases we have more options to provide assistance than we do in this forum.

Best regards,

Nick

Hi there,

That is not how UpdraftPlus works. Perhaps you need to contact WP Staging support for assistance?

Best regards,

Nick