nrobertsudp

Hi there,

You’ve mentioned your machine was corrupted, did it lose the Updraft settings at the time?
It sounds like you have already checked your local wp-content/updraft folder for backups.

In the section Existing backups you could click the links for rescan local and remote folders.
If remote storage settings were not affected this should refresh the available backups stored.

If remote storage settings were affected you would need to connect the storage once again.
After that you could use the rescan remote folders option to discover any available backups.

Best regards,

Nick

Hi there,

The two large files reported are error_log (size: 288 Mb) and updraft.zip (size: 846.9 Mb).
You should remove/delete these files if they have no known purpose you are aware of.

There are additional files which also appear in the log and could be removed/excluded.
Or, in Settings, uncheck the option for ‘Any other directories found inside wp-content’.

Best regards,

Nick

Hi there,

Apologies, the message is incorrect regarding the location of the wipe settings option.
You can find the wipe settings option in Advanced Tools at bottom of left side menu.
Thank you for bringing this to our attention. I’ll request the message text be revised.

Best regards,

Nick

Hi Mark,

Thank you very much, I’m happy to have helped.

Your kindness and positivity makes my day great.

Have a great day too!

Best regards,

Nick

Hi there,

If you’re using the paid version of the plugin you should use the paid plugin support service.
Our plugin is not ‘dysfunctional rubbish’. Comments like this have no place in a polite forum.

Best regards,

Nick

Hi Mark,

Please select the backup sets you wish to delete and then click ‘Delete’.
When the box pops up uncheck the ‘Also delete from remote storage’.
Then click ‘Delete’. This should remove the backup sets from Existing.

Best regards,

Nick

Hi there,

The plugin interface does not include a bulk download select option currently.
You could achieve what you want by using (S)FTP to select and download files.

Best regards,

Nick

Hi there,

The log file contains the following error messages:

0084.122 (0) invalid_request – need to reauthenticate this site with Dropbox (if this fails, then you can also try wiping your settings from the Expert Settings section)
0084.477 (0) Dropbox Curl error: Invalid app key (consumer key). Check your app’s configuration to make sure everything is correct.

Please reauthenticate Dropbox in your settings. You may need to wipe settings as the message states.

Best regards,

Nick

Hi there,

Thank you for the screenshot. It looks like the Dropbox storage is not yet connected.

In which case you can connect your Dropbox account by following these simple steps:

1. Make sure you are logged into your Dropbox account before the next step.
2. You may have to unselect and then reselect the Dropbox icon and click Save Changes.
3. When you do this you will get a pop up box Follow this link to authorize access to…

Please click the link (3) and follow on screen instructions to complete Dropbox set up.

Best regards,

Nick

Hi there,

My apologies, the free version has retention settings but not additional rules.
When you uncheck Delete local backup the rules are applied to local backups.
Meaning, only the number of backups specified in the settings will be stored.

Best regards,

Nick

Hi there,

The free version of the plugin does not offer retention rules settings, which version do you have?

If you are referring to the local storage please check your settings for deleting the local backups.
In Settings >> Expert settings >> Show expert settings >> Delete local backup: uncheck the box.

Remember to click ‘Save Changes’ if you adjust the setting. You will also need to clear the backups.

Best regards,

Nick

Hi there,

Could you please attach the backup log file using PasteBin or a similar service?
This will help us identify the issue. You could also try the following basic steps.

Firstly, make sure you are logged in to your Dropbox account via the browser.
Next, attempt to connect to Dropbox in the UpdraftPlus storage settings section.

Best regards,

Nick

Hi there,

I’m sorry for the difficulty. Please visit this link to unblock your IP address:
https://updraftplus.com/support/updraftplus-ip-unblock-how-to-regain-access-if-your-ip-is-blocked/

If you still have problems submitting a support request please let me know.

Best regards,

Nick

Hi there,

When you go to Settings and select the Dropbox icon you will seek a link.
(You are already authenticated). Follow this link to remove these settings for Dropbox.

Once you have clicked this you will be able to connect to your Dropbox.
Make sure you are logged into your Dropbox account before the next step.

You may have to unselect and then reselect the Dropbox icon and click Save Changes.
When you do this you will get a pop up box Follow this link to authorize access to…

Once you’ve done that you should be set up to use your Dropbox storage.

Best regards,

Nick

Hi there,

Could you please confirm the Dropbox access credentials are correct.
It is also a good idea to check the browser console for error messages.

Best regards,

Nick