Nick Haskins

Can you try to put an align “center” on the video? It’s in the video option. For some reason, the float:left is causing it to collapse it’s height completely.

Hi Ganesh! It looks like WordPress isn’t liking your filetype. .wmv is supported but I’ve ready reports of it not always working. I can tell this on your site because the video player is setting this class:

https://cl.ly/image/2x3B3I3A0d0M

Which means it’s an issue with your video. Also, there’s a “jetpack-videowrapper” around the video. I’m not sure if that will affect it or not since there isnt’ a working video yet, but something to keep an eye on .

Can you try a different file format?

On second thought, we’ve picked up the issue with the photoset gallery, and have fixed it. We’ll have a patch out by this Sunday.

Do you have a link to the page using the gallery? I just did a quick test locally and don’t see any issues right off the bat.

As much as we’d love to try and please everyone, it’s just impossible. Thanks for at least giving us a shot.

We’re sorry that three days was too long to provide free support for a free plugin.

I woudl start deactivating other plugins to see what could be causing an issue. Have you checked the Ideas tab in WordPress? Is it empty? Any JS errors? Ideas are set to pending unless you change that.

Are you running the version downloaded from here correct?

Try giving it a few minutes. It’s likely aggressive caching on your host. There hasn’t been any reports of submissions not working.

Also, your screenshot, it looks liek all the CSS is missing for some reason. That may be intentional, but could be a bug with installation.

You are using Novella, our theme, which hides some options. Please review the owners manual for this theme. This forum is for support on Aesop Story Engine, not our themes.

aesopstoryengine.com/forum/product-support/novella/

Thanks. I’ve noted the error. The only version I can currently support is the version downloaded from here. 1.2 is considered beta.

Is this error on the current version?

That theme snippet will not make your components full-width. That goes into theme territory, and your dev is right, it’s going to take some modification of the theme if you want full-width components.

The theme snippet only makes the components themselves styled fully. It’s like buying a house that’s already furnished.

Unfortunately, 99.9% of themes today are done with one central container, so it takes a bit of logic to get around that. There’s no need to do any “analyzing of containers”. Every aesop component has a class .aesop-component and each has a filter that you can add classes to if you need more. It’s pretty easy to set the width on everything BUT Aesop Components.

Here’s how it’s done in Canvas by WooThemes.

https://github.com/AesopInteractive/aesop-woo/blob/master/aesop-woo.css

The only time inline JS is inserted is with a single component if it uses functionality specific to that component.

“And it does not play well with caching plugins”

Can you elaborate on what you mean by this?

Themes are responsible for styling. If your theme isn’t compatible, then follow the Quick Start Guide and enable Extended Theme support. https://aesopstoryengine.com/quick-start-guide/

heh, yeah we’re not even loading that file. we’re loading ai-core.min.js . Will have to pull down their plugin later to see what’s up.