noviia

If I force the resend, users get the email. But now the problem is that a brand new user has the account autenticated automatically, and all the settings were the same like the beginning of this thread. The website has Wordfence plugin, the default account is customer and the emails are enabled, I followed all the guide but there is no difference. I don’t have any log that shows any problem, simply once the user signup is automatically accepted.

Hi, I’m facing the same problem again, our new users dont get the confirmation email and are auto confirmed and registered.

Hi,

I’m sorry i don’t understand where to go to do this processes.

Thanks

There is no trace of the activation email on the log. I tried many times.

Can I provide you some log to check if there is some conflict or some bug I can’t recognise?

I dont know what else to do, because as i said i followed UM guide to enable it.

Hi,

thank you for your detailed reply, but what concernes me the most is that emails arrive, any kind from UM, only confirmation email is not delivered at all. On my tests, I receved emails when i cancel an account or when i need to change the password. But when i register a new account, i dont get any email even if i followed your documentation:
Default role is Customer.
Roles > Customer -> Email verification selected with redirect to profile page and login on activation.
Appearance > Registration form -> Registration Default Role as Customer.
Activation Email is enabled.

I set SMTP, but my email as customer doesn’t get any mail for account activation.

Thanks

@fatsteve No, I’ve been totaly ignored. I changed the plugin for now.

Theme’s name: Owly – Tutoring & eLearning WP Theme
https://themeforest.net/item/owly-tutor-wordpress-theme/23394631?gclid=Cj0KCQjwlK-WBhDjARIsAO2sErQTRd9G9zJugDFADACHcy-5oN9Qp5_Sw2iHCdPyLXXAP2CUrzJ_pJ8aAu8yEALw_wcB

That’s the list of plugins i use:
Advanced Custom Fields PRO
Akismet Anti-Spam
Contact Form 7
Cookie and Consent Solution for the GDPR & ePrivacy
Custom Post Type UI
DesignThemes Core Features Plugin
DesignThemes Portfolio Addon
eMailChef
Envato Market
WordPress Importer
Join.chat
Kirki Customizer Framework
LayerSlider WP
Post Duplicator
Slider Revolution
SVG Support
Ultimate Addons for WPBakery Page Builder
Unyson
Widgets for Google Reviews
Widgets for Social Reviews & Recommendations
WP Google Map Plugin
WP Maintenance Mode & Coming Soon
WPBakery Page Builder

Thanks a lot

Hi, i used the default images in your templates and once i download the pdf it has no image.