nortyboy

Tried everything that was suggested an nothing worked.

Have installed the WP Wooswipe plugin and it has fixed it.

Hi Sathish,

Thanks for the info.

I’ve added the CSS code and unfortunately it still has the same problem.

I’m currently working my way through the plugins although I haven’t added or changed anything on that front. If I find the problem I’ll let you know.

Thanks.

Hi dromero,

This is the status report I copied:

### WordPress Environment ###

Home URL: https://www.doodlepotsnorfolk.co.uk
Site URL: https://www.doodlepotsnorfolk.co.uk
WC Version: 3.4.4
Log Directory Writable: ?
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.22 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 100 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.41.0
OpenSSL/1.0.2a

SUHOSIN Installed: –
MySQL Version: 5.7.16
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.4.4
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 16.73MB
Database Data Size: 15.02MB
Database Index Size: 1.71MB
wp_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_apmm_custom_theme: Data: 0.02MB + Index: 0.00MB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB
wp_comments: Data: 1.09MB + Index: 0.09MB
wp_event_list: Data: 0.02MB + Index: 0.00MB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB
wp_links: Data: 0.02MB + Index: 0.02MB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
wp_options: Data: 3.06MB + Index: 0.13MB
wp_postmeta: Data: 1.44MB + Index: 0.42MB
wp_posts: Data: 6.36MB + Index: 0.30MB
wp_queue: Data: 0.02MB + Index: 0.00MB
wp_responsive_menu: Data: 0.02MB + Index: 0.00MB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB
wp_revslider_slides: Data: 0.02MB + Index: 0.00MB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB
wp_termmeta: Data: 0.02MB + Index: 0.03MB
wp_terms: Data: 0.02MB + Index: 0.03MB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wp_usermeta: Data: 0.05MB + Index: 0.03MB
wp_users: Data: 0.02MB + Index: 0.05MB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_wd_fb_data: Data: 0.02MB + Index: 0.00MB
wp_wd_fb_info: Data: 0.02MB + Index: 0.00MB
wp_wd_fb_option: Data: 0.02MB + Index: 0.00MB
wp_wd_fb_shortcode: Data: 0.02MB + Index: 0.00MB
wp_wd_fb_theme: Data: 0.02MB + Index: 0.00MB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.06MB
wp_yoast_seo_links: Data: 0.05MB + Index: 0.02MB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB

### Post Type Counts ###

amn_exact-metrics: 1
attachment: 247
event: 1
mc4wp-form: 2
nav_menu_item: 25
oembed_cache: 1
page: 37
portfolio: 8
post: 12
postman_sent_mail: 2
product: 18
product_variation: 21
revision: 1152
shop_coupon: 1
shop_order: 26
shop_order_refund: 1
slick_slider: 5
tablepress_table: 11
testimonial: 7
tribe_events: 5
tribe_organizer: 1
tribe_venue: 1
vc4_templates: 2
wccpf: 1
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (30) ###

Redux Framework: by Team Redux – 3.6.11
Anti-spam: by webvitaly – 5.2
XTEMOS Post Types plugin: by  – 1.5
CMB2: by CMB2 team – 2.4.2
Contact Form 7: by Takayuki Miyoshi – 5.0.3
Easy Testimonials: by Gold Plugins – 3.2
Envato Market: by Envato – 2.0.1
Feed Them Social (Facebook, Instagram, Twitter, etc): by SlickRemix – 2.4.7
Flexible Woocommerce Checkout Field Editor: by heoLixfy – 1.0.0 – Not tested with the active version of WooCommerce
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.5
WPBakery Page Builder: by Michael M - WPBakery.com – 5.5.2
reCAPTCHA: by Ash Matadeen – 1.6
MailChimp for WooCommerce: by MailChimp – 2.1.9 – Not tested with the active version of WooCommerce
MailChimp for WordPress: by ibericode – 4.2.4
Recent Posts Widget Extended: by Satrya – 0.9.9.7
Slider Revolution: by ThemePunch – 5.4.8
Simple Twitter Tweets: by Ashley Sheinwald – 4.4
TablePress: by Tobias B?thge – 1.9
The Events Calendar Shortcode: by Event Calendar Newsletter – 1.9
The Events Calendar: by Modern Tribe
Inc. – 4.6.21

Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 2.0.3
Very Simple Event List: by Guido – 8.3
WC Fields Factory: by Saravana Kumar K – 2.0.8 – Not tested with the active version of WooCommerce
WooCommerce Customizer: by SkyVerge – 2.6.0 – Not tested with the active version of WooCommerce
WooCommerce Stripe Gateway: by WooCommerce – 4.1.8 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.4.4
Yoast SEO: by Team Yoast – 8.0
WP Rollback: by WordImpress – 1.5.1
YITH WooCommerce Compare: by YITHEMES – 2.3.1 – Not tested with the active version of WooCommerce
YITH WooCommerce Wishlist: by YITHEMES – 2.2.3 – Not tested with the active version of WooCommerce

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #4 - /shop/
Basket: #5 - /basket/
Checkout: #6 - /checkout/
My account: ? Page does not contain the shortcode.
Terms and conditions: ? Page not set

### Theme ###

Name: Basel
Version: 4.3.0
Author URL: https://themeforest.net/user/xtemos
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: basel/woocommerce/archive-product.php
basel/woocommerce/cart/cart.php
basel/woocommerce/cart/cross-sells.php
basel/woocommerce/cart/mini-cart.php
basel/woocommerce/checkout/form-checkout.php
basel/woocommerce/content-product.php
basel/woocommerce/content-product_cat.php
basel/woocommerce/content-single-product.php
basel/woocommerce/global/breadcrumb.php
basel/woocommerce/global/form-login.php
basel/woocommerce/global/quantity-input.php
basel/woocommerce/loop/loop-end.php
basel/woocommerce/loop/loop-start.php
basel/woocommerce/loop/no-products-found.php
basel/woocommerce/loop/orderby.php
basel/woocommerce/loop/pagination.php
basel/woocommerce/loop/sale-flash.php
basel/woocommerce/myaccount/form-login.php
basel/woocommerce/myaccount/navigation.php
basel/woocommerce/product-searchform.php
basel/woocommerce/single-product/add-to-cart/variable.php
basel/woocommerce/single-product/meta.php
basel/woocommerce/single-product/product-image.php
basel/woocommerce/single-product/product-thumbnails.php
basel/woocommerce/single-product/related.php
basel/woocommerce/single-product/sale-flash.php
basel/woocommerce/single-product/tabs/tabs.php
basel/woocommerce/single-product/title.php
basel/woocommerce/single-product/up-sells.php
basel/woocommerce/single-product.php

Hi Chaps,

Thanks for the info – I’ll have a go at it now and get back to you.

Thanks