Niall Madhoo

Hi Lauren,

I don’t think it’s possible to delete your account, according to the support guidelines:

At this time, accounts cannot be deleted at www.remarpro.com, it is currently a technical impossibility. You can edit your profile to remove all info, and we can even block your account if you want us to, but we cannot delete the account.

I’ve tagged the moderator so they can assist you further.

Best,
Niall

You’re welcome, Jerry. Hope you manage to fix the problem!

Hey maxe123,

Sorry to hear you’re having this issue. No need to apologize for not knowing some things. We all started somewhere. ??

Access your server via SFTP or FTP, or a file manager in your web hosting account’s control panel.

You need to look for the “krutik-kids.ru/wp-content/plugins/” folder. Delete the “anti-spam” folder that should be in the “plugins” folder. That should let your site work again.

You can then reinstall the plugin using this guide on how to install a WordPress plugin.

Please let me know if you need any further help!

Hi misstest,

The main WordPress membership plugins are:

• Free with an optional paid version that adds more features: s2Member Framework
• Paid premium plugin: MemberPress
• Paid premium plugin that requires you to install the free WooCommerce plugin (made by the same organization that develops WordPress): WooCommerce Memberships

Each one should allow you to set it up the way you described above. It will probably require a bit more effort to set up than simply installing the plugin, however.

These are the memberships plugins that I’m most familiar with. OptinMonster described in more detail 12 membership plugins and how they work, including the 3 I mentioned above. You can find that article by clicking here.

Hi zeeshansum,

Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

You’re welcome!

The submenus are working perfectly on my mobile devices.

However, I also get the horizontal scrollbar on desktop. It’s caused by the submenu being off canvas at left: 9999rem; before the mouse hovers over the parent menu item (the one above the dropdown):

This code switches the submenu to display: block and visibility: visible. As the other submenus are also affected by this code, they display at left: 9999rem;, which is why the scrollbars appear.

You need to set up the menus using CSS so that they appear as they do in the Twenty Twenty parent theme. Something in the child theme CSS has altered the way the submenus function, as bcworkz mentioned.

Hope this helps!

I understand now.

My best guess is that you can’t load a secure section of a WordPress site via IFrame, such as the WooCommerce account and login pages. This is a security measure to avoid sites from embedding secure content like login pages from other sites.

There’s a similar issue and solution found here:

https://stackoverflow.com/questions/14338559/cant-access-wordpress-dashboard-in-an-iframe

Use at your own risk though!

You’re welcome, dgPixel!

Great, you’re welcome!

You’re welcome!

If your question has been answered, it would be great if you would mark this topic as resolved in the sidebar. This helps the forum’s volunteers find the topics that still need attention and more people will get helped, possibly like you did.

Jerry, have you tried using your laptop in a different location? Maybe your router or home server (if you have one) is causing some issue. Otherwise, you could try contacting your web host to see if they can help you.

Niall

Hi Pedro,

Sorry to hear you can’t access your site!

As Liew Cheon Fong, mentioned, the link you shared has all the instructions you need to change your password. There are two options you can use in your case, phpMyAdmin and FTP:

1. For phpMyAdmin instructions, click here to follow WPBeginner’s guide that is a bit easier to follow than the www.remarpro.com guide.
2. For FTP, you need to know the FTP details for your web hosting. You can change your password like this:

   
   
   

Could you please try using one of these two methods?

p.s. I recommend using a password manager like LastPass that securely stores all of your account details and more. You only need one email and password to access all of those details, which makes it easier and safer. The password manager can store unique, long, and random passwords without you needing to remember anything but your LastPass email and password.

Hey userauser,

You can use CSS floats to fix this issue. Could you please add this CSS code to your child theme’s “style-rtl.css” file:

/* Fix sidebar alignment */
.post-inner.thin {
	float: right;
}

That should fix the gap problem.

Please let me know if you need any further help!

Hi canabalance,

You’re welcome!

I’d suggest posting in the WooCommerce support forum found here, as there may be someone there that’s better able to help you.

Niall

Hey satimis02,

You’re welcome!

The video settings page is found by clicking on the “Share” button under the video. Like this:

How to find the embed code for a Vimeo video

• This reply was modified 4 years, 6 months ago by Niall Madhoo.
• This reply was modified 4 years, 6 months ago by Niall Madhoo.
• This reply was modified 4 years, 6 months ago by Niall Madhoo.