Juliana

@justbruno well maybe they think we business owners have all the time in the world to just sit and constantly watch our admin dashboards for new tickets!

Hello, I was simulating a user view. I thought it was obvious as anyone who registers from my-tickets automatically gets added as a support user. I’ve added the tickets to Woocommerce dashboard and for now I think this should be good enough.

Now that the plugin is setup I decided to try it. again this is as a CUSTOMER/SUBSCRIBER
1. When i try to open a ticket it takes 10+ mins to submit and then returns an HTTP error.
2. But when i go to my tickets i see the ticket has been created
3. Emails are not sending. User is not getting an email when they create a ticket or a ticket is updated. admin is not getting an email when a new ticket is created etc. all emails ARE ACTIVATED from the plugin emails settings
Thanks!

How do I get the tickets option to show in the left menu?

Ok so I have to give everyone who opens a ticket admin access and explain to them how to access the wp-admin screen??? This is a very odd solution. I’m not comfortable giving people access to my admin dashboard

AS my private email is now publicly available for all to see I will be taking the video down in a few hours. This is very very unpleasant to have my email on a public forum like this

Hello, there is a no redirect. This is the standard email sent by WordPress and the standard my account page of wordpress. Please create an account and see what the issue is, it takes 1 min really. You will receive the email and when you login to wp my account won’t see tickets in the menu
https://zebo.io/my-tickets

I made a video though, it wasted half my day as i had to find the right software to make a video etc so i do hope you can solve this issue!!!

How do I get tickets to show in the left side bar of wp my account?

Is it released?

Hello Tejaswini, I have contacted/sent your team multiple emails via the admin panel at documentor.in but received no replies. I have also posted here under Support and on your Slack group. No one has responded. Do I keep writing in to receive no replies? Responding to my review and pretending to be “helpful” doesn’t improve your case.

Hello, I have emailed you the screenshots. I am using the free version. I wouldn’t pay for a PRO version for plugin that is not working and is losing valuable client data of mine. I hope this can be resolved asap. Thanks for your help!

I was able to resolve this to some extent but, Now Free shipping shows as “Delivery Charges” on the checkout page
So for example, if the shipping class of a product is Free shipping, previously it would say free shipping on the checkout page. Now, as you can see in the screenshot it is showing “Delivery Charges”
However it is not charging the customer any delivery charges

https://www.dropbox.com/s/b8hhp744etfm2rm/Photo%20Oct%2028%2C%209%2047%2014%20PM.png?dl=0

How do I fix this error?

Thanks

Anyone?

Does upgrading to the premium version solve the problem? I don’t want to waste my dollars

Ok so how do I show the recent reviews on my homepage? In a way that is compatible with your plugin?