Nikol @ Nitropack

Hello @dominiks8318,

Thank you for your feedback on NitroPack. We’re glad you are happy with the optimizations performed by our plugin, and we appreciate your input on your experience with our service.

Regarding the badge in our free plan, it helps us support the development of our service and enables us to offer a range of optimization features at no cost. We understand your concern about its intrusiveness and are actively exploring ways to make it more minimal and less intrusive.

If you encounter any issues with specific pages not being properly cached, please do not hesitate to contact our support team via https://support.nitropack.io.

I believe with the subpages issue, you might be referring to our Cache Warmup feature which is a recommended one for all of our users. While the free plan doesn’t support uploading a sitemap, Cache Warmup still optimizes URLs found on your home page.

Although subpages not directly linked on your home page may not be cached via Cache Warmup, NitroPack has on-demand caching. This means that once accessed, these subpages will be cached after they have been accessed at least once. Please note that it might take up to a few minutes after the first non-cached request  until the page is cached by our service.

At NitroPack, we are dedicated to enhancing our services and ensuring our clients’ satisfaction. If you have any more questions or suggestions, we are here to listen and assist you.?

Best Regards,
Nikol Radanova

Hello @syndicator,

Thank you for contacting us and reporting the issue!

We were able to reproduce it, and our development team worked on a fix that is now live.

The issue was related to cache persistence for logged-in users, resulting in users being logged out.

May I ask you to update the NitroPack WordPress plugin to its latest version via the WordPress Backend, and verify if the issue has been resolved?

If it persists, please contact our support team via our Dashboard – https://app.nitropack.io/dashboard , so we can take a further look and resolve the issue for you.

Your assistance on the matter is highly appreciated!

Hello @aaronsingler,

Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience. Your input is incredibly valuable to us as it guides our efforts to enhance our services and prevent similar issues from arising in the future.

It’s important to recognize the vast diversity within the WordPress ecosystem, with thousands of potential configurations available. In terms of speed optimization, the key factor lies not in the size of the website but rather in its construction.

This is why robust optimization platforms offer a multitude of configurable settings to tailor the performance to your specific requirements.

Regarding our Free Plan, we want to reiterate that it includes a small badge discreetly placed at the bottom of websites’ footers, a detail we’ve been upfront about in our product documentation: https://support.nitropack.io/en/articles/8390230-nitropack-s-free-plan-everything-you-need-to-know.

Regarding our documentation, while we endeavor to explain every feature comprehensively, we continuously strive for improvement and appreciate your feedback. We regularly update our articles to ensure clarity and understanding.

Furthermore, our Free Plan is crafted to provide everyone with the opportunity to experience NitroPack’s optimizations risk-free before any configuration adjustments are made. Rest assured, encountering limits during troubleshooting on our end will not impede the process or slow it down.

Upon reviewing your ticket, I noticed that almost all responses were provided within the day, if not by the following day.

We would genuinely appreciate the opportunity to address any concerns and assist you further if you choose to give NitroPack another chance. Your satisfaction is our priority.

Hey @pletchek,

Thank you for providing your feedback!

We want to reiterate that the Free Plan includes a small badge at the bottom of websites’ footers, a detail we’ve been transparent about on our product documentation – https://support.nitropack.io/en/articles/8390230-nitropack-s-free-plan-everything-you-need-to-know

This badge does not compromise NitroPack’s performance in any manner. Our Free Plan offers all key features of our premium plans.

Moreover, we ensure that the badge placement does not disrupt visitors’ experiences by placing it discreetly at the bottom of all websites.

Additionally, we want to emphasize that we do not require credit/debit card information, and there is no time limit on the Free Plan. Users can utilize it for as long as they require.

In essence, we’ve designed the Free Plan to allow everyone to benefit from NitroPack’s optimizations without any risk.

Thank you for the positive feedback, Gilbert! We’re thrilled to learn about your positive experience!

Thank you for the kind words, @ianhuyton! Your five-star review is greatly appreciated, and we’re pleased to hear about your positive experience!

Hello @blijdorp23,

Thank you for reaching out!

We will gladly assist you, however, we might need more information on the case.

Could you please reach out to us via https://app.nitropack.io/dashboard Our team will take a look at the issue in-depth and provide you with the most optimal solution.

Thank you in advance!

Hello @partiallypro,

Thank you for reaching out!

The reason you are experiencing this is likely because you are using Page Speed Boost via WPEngine. Page Speed Boost is a site optimization tool powered by NitroPack OneClick.

Using WP Engine’s industry-leading platform and OneClick’s automatic optimization features. The interface should be within WPEngine panel and not within NitroPack Dashboard.

Page Speed Boost uses a core set of NitroPack’s features from their product NitroPack OneClick but also includes some features unique to WP Engine, and you can reach WPEngine support for further assistance in case you have issues.

If this is not the case and you are not using NitroPack OneClick via WPEngine, please contact our support via our Dashboard – https://app.nitropack.io/dashboard

Hello @hassantafreshi,

We appreciate your prompt response!

An alternative solution we can propose involves purging the entire post cache using nitropack_clean_post_cache($post). It is important to note that it?takes the first parameter as a post object rather than a post ID.

Please feel free to select the option that best suits your requirements.

Thank you!

Greetings @hassantafreshi,

Following a consultation with our developers, we recommend implementing the?<script nitro-exclude>?attribute within your code.

The?nitro-exclude?attribute serves to designate specific scripts for exclusion from optimization. Integrating this attribute into your code will automatically exclude the designated resources from optimization.

Greetings @hassantafreshi,,

Following a consultation with our developers, we recommend implementing the?<script nitro-exclude>?attribute within your code.

The?nitro-exclude?attribute serves to designate specific scripts for exclusion from optimization. Integrating this attribute into your code will automatically exclude the designated resources from optimization.

Hello @hassantafreshi,

We have informed our team regarding your request and will get back to you once we have further information!

Thank you for your patience and understanding so far!

Hello @hassantafreshi,

We have informed our team regarding your request and will get back to you once we have further information!

Thank you for your patience and understanding so far!

Hello?@jstnlsn ,

Thank you for reaching out!

We will gladly assist you, however, we might need more information on the case.

Could you please reach out to us via https://app.nitropack.io/dashboard

Our team will take a look at the issue in-depth and provide you with the most optimal solution.

Thank you in advance!

Hello @conveythis,

Thank you for reaching out!

We will gladly assist you, however, we might need more information on the case.

Could you please reach out to us via https://app.nitropack.io/dashboard

Our team will take a look at the issue in-depth and provide you with the most optimal solution.

Thank you in advance!