Nikita Anisimov

Dear @monett, hello,

Sorry to hear about your difficulties, thank you for reaching out
Could you kindly specify your plugin version and send us the screenshot of the settings of each gallery element on your page as well as galleries themselves? We have checked and right now it looks like all the gallery elements are using the same shortcode with the same gallery id as of now on your page, that is why they are showing only this particular gallery,

Thank you very much in advance!

Dear @realink hello,

Thank you very much for your question,

For loading background can manage this background’s styling by changing rules for .bwg_loading_div_2 class, so in order to make it transparent please Navigate to Appearance -> Customize section of your dashboard, scroll down to the bottom of the page, click Additional CSS and add the following CSS:

.bwg_loading_div_2 {
background: transparent; (or any other color you wish)
}

In order to customize “load more” button, please add custom CSS for:

.bwg_load_btn {

}
Hope that you find this advice helpful, please let me know if you have any additional questions,
Have a great day!`

Dear @llamaloverbg, hello again,

Could you kindly send the screenshot of your error?

Our team was not able to reproduce the issue by the link you have supplied,

Thanks a lot in advance!

Hello, dear @yoniseo,

I am very sorry but I should ask you to contact our technical team to solve this issue, please contact us using the following form”. Please mention this forum post link in your email’s subject line.

Will be looking forward to receiving your request to do our best and help with your issue =)

Hello, dear @llamaloverbg,

We are sorry to hear about your issue,

Could you kindly send us the URL of the website and the page you are experiencing this issue with?

Our team will have a look and try to suggest a solution ASAP,

Thanks in advance!

Hello, dear @whattheflippityflop

Thank you for contacting us,

Unfortunately, the product does not have the mentioned functionality yet. However, the feature you wish to have would be a great addition. So could you please add your suggestion to our Submit Your Idea page?
Our development team will consider working on this for further updates.
Thanks in advance!

Dear @jahibi96 and @bublitzcreative, hello,

Thank you very much for contacting us,

Unfortunately, the product does not have the mentioned functionality yet. However, the feature you wish to have would be a great addition. So could you please add your suggestion to our Submit Your Idea page?
Our development team will consider working on this for further updates.
Thanks in advance!

Hello again, dear @makistarbluemailch ,

I am extremely glad to hear that the fix applied in the update worked for you!

Thanks a lot for reaching out to us and for reporting the issue,
Have a marvelous day ahead!

Dear @capaquarius, hello,

Thank you for contacting us,

Which version of the plugin are you currently using?
Are you getting any errors in the browser dev console when attempting to load the settings page?

Our team will be very grateful for any details that could help us diagnose the issue and suggest a solution as soon as possible,

Thanks in advance!

Hello, dear @johannestxr,

Thank you for contacting us,

We apologize for the inconvenience. Could I please ask you to send us the URL of your website?
Our development team will have a look and they will try to suggest a solution as soon as possible.

Thanks in advance! Have a great day!

Update: The hotfix is already live and included in the recent 1.7.3 update for the Photo Gallery,

Thank you very much for reporting the issue,
Have a great day!

Hello, dear @peter-meinl, how are you?

Thank you for reaching out,

As replied to your other request the issue has been registered by our team,

The hotfix is already live and included in the recent 1.7.3 update for the Photo Gallery,

Thank you very much for reporting the issue,
Have a great day!

Dear @nisterloi10,

I am so happy to have been able to help you,

Have a great day and should you ever need our help – you know where to find us)

Kindest regards,
Nikita from 10Web

Dear @joseaoka, hello again

As I previously mentioned, I am afraid that this is gallery’s expected behaviour as of now when accessing a photo using TAB – it opens the original image in a separate window instead of a lightbox,

The lightbox is currently designed only with mouse navigation in mind,

Thank you very much for understanding, please let me know if you have any further questions,
Have a great day

Hello, dear @nisterloi10,

Thank you very much for your question,

You can manage this background’s styling by changing rules for .bwg_loading_div_2 class, so in order to make it transparent please Navigate to Appearance -> Customize section of your dashboard, scroll down to the bottom of the page, click Additional CSS and add the following CSS:

.bwg_loading_div_2 {
  background: transparent;
}

Hope that you find this advice helpful, please let me know if you have any additional questions,
Have a great day!