nigelobland

Hi Dani F. a11n,

Thank you for your reply, indeed it is strange, I have two wordpress sites on that host and both behave the same way, i.e. the preview does not work!

The only difference is the host,

Info from Health check:

Production:

wp-server

server_architecture: Linux 2.6.32-042stab145.3 x86_64
httpd_software: Apache
php_version: 8.0.30 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 1800
memory_limit: 512m
max_input_time: -1
upload_max_filesize: 256M
php_post_max_size: 256M
curl_version: 8.5.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-01-03T23:07:39+00:00
utc-time: Wednesday, 03-Jan-24 23:07:39 UTC
server-time: 2024-01-04T10:07:37+11:00

Staging:

wp-server

server_architecture: Linux 5.15.0-89-generic x86_64
httpd_software: Apache/2.4.52 (Ubuntu)
php_version: 8.1.2-1ubuntu2.14 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 600
memory_limit: 256M
max_input_time: 400
upload_max_filesize: 256M
php_post_max_size: 256M
curl_version: 7.81.0 OpenSSL/3.0.2
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: false
current: 2024-01-03T23:10:39+00:00
utc-time: Wednesday, 03-Jan-24 23:10:39 UTC
server-time: 2024-01-04T10:10:31+11:00

Maybe this helps, if not then I’ll just continue as is.

Thanks again.

Nigel

Hi B C, a11n,

Thank you for your suggestions, however these suggestions did not resolve my issue.

The problem is not with IMAGES saving, loading or being displayed. The problem I encounter is ONLY with sent Emails and Email Templates.

When I create or import a TEMPLATE there is an image associated, but that TEMPLATE is 0 bytes. The same happens with sent Emails where the Email is all saved and useable as expected, but again there is no preview.

Working on development site.

Not working on live site.

Please note this isn’t a show stopper because when selected the template performs as expected. It is only the preview that is effected.

Thanks

Nigel