nicolenoppe

Hi!

Yes, I’m sure it’s a product. It has been purchased in past orders and is showing under “products”. This problem only recently started happening.

I’ll check into the github issue and see if the problem resolves with the update, thank you.

Hi there, after my host cleared the cache, the problem still persists. When I try to create a new product, and select “Variable product”, it doesn’t want to update and publish the product.

Hello,

I’ve been in contact with my host’s support team, and they only responded that they’ve cleared the server’s cache. They’ve also responded with the following:

Further, the error logs shows the below error.
> ==
> [27-May-2022 15:10:12 UTC] The
> Automattic\WooCommerce\Admin\API\Options::get_options function is
> deprecated since version 3.1.
> [27-May-2022 15:10:12 UTC] The
> Automattic\WooCommerce\Admin\API\Options::get_options function is
> deprecated since version 3.1.

Okay will do, thanks!

I have my site in troubleshooting mode using the plugin (Health Check & Troubleshooting). With all the plugins disables, only Woocommerce active, the new product doesn’t want to publish.

It still doesn’t want me to publish a new product. It just saves it as a draft.

I was able to update the stock via quick edit just now, and it’s showing as in stock. However, it’s still showing Read more on the shop page, after I’ve cached the site and disabled my caching plugin,

I’ve done these, still no changes.

Now that Storefront theme is active, I’m seeing a possible cause to this problem and I hope you can help me.

On the home page https://cannabee.co.za/ under Best Sellers, the Feco Syringes are listed. However, unlike the product to it’s left (Feco Capsules), it states (Read more) instead of (Select options).

It is the same format as the capsules (both are variable products), and both should state “Select options”.

The “Read more” under the syringes could perhaps mean it is not showing up as a product, and therefor cannot be added to the cart.

What do you think?

Thank you. I’ve done the above but it’s still giving the same issues.

I did activate Storefront when troubleshooting and deactivating plugins, and it didn’t make a difference. It’s back to storefront again.

It won’t even let me update the stock levels to this product. It also redirects me to the website’s front saying Page not found.

The product experiencing the issues is this one: https://cannabee.co.za/product/feco-syringes/

You can try to add it to cart, it doesn’t work (it used to work).

When I try to edit the variations of this product, the page just hangs. I need to refresh it to do anything on the site again. So it doesn’t allow me to access the variations.

When I try to add a new product, or duplicate the product, it saves it as a draft, and doesn’t allow me to publish. It redirects me to a page on the website’s front reading “Oops! That page can’t be found.”.

As for the cache, I use Nitropack, and used it several times to clear the website’s cache, and the product’s cache individually.

Thank you!

I do not see any Fatal Errors on the logs.

Here is the system report:

### WordPress Environment ###

WordPress address (URL): https://cannabee.co.za
Site address (URL): https://cannabee.co.za
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.4.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.83.1
OpenSSL/1.1.1o

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.44-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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WC Database Prefix: wp_fh62yfqj2q_
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Database Data Size: 23.87MB
Database Index Size: 4.61MB
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### Post Type Counts ###

attachment: 118
custom_css: 1
customize_changeset: 4
grw_feed: 1
mailpoet_page: 1
nav_menu_item: 12
page: 21
post: 4
postman_sent_mail: 250
product: 38
product_variation: 44
revision: 110
shop_coupon: 1
shop_order: 117
wp_global_styles: 1
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

Amelia: by TMS – 4.6
aThemes Blocks: by aThemes – 1.0.4
aThemes Starter Sites: by aThemes – 1.0.20
Custom Order Numbers for WooCommerce: by Tyche Softwares – 1.3.5
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MailPoet 3 (New): by MailPoet – 3.89.3
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Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.30
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UiPress: by Admin 2020 – 2.3.4
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WP Mail SMTP: by WPForms – 3.4.0
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Widgets for Google Reviews: by Trustindex.io  – 8.4
Social Chat: by QuadLayers – 5.0.3
WPForms Lite: by WPForms – 1.7.4.2
Yoco Payment Gateway: by Yoco – 2.0.10

### Inactive Plugins (0) ###

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: APCu Object Cache

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #886 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #109 - /terms-and-conditions/

### Theme ###

Name: Botiga
Version: 1.1.3
Author URL: https://athemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Canceled: 1
Oldest: 2022-05-03 12:13:45 +0000
Newest: 2022-05-03 12:13:45 +0000

Complete: 637
Oldest: 2022-04-28 12:24:53 +0000
Newest: 2022-05-27 11:35:15 +0000

Pending: 6
Oldest: 2022-05-27 15:35:48 +0000
Newest: 2022-06-02 15:41:15 +0000

### Status report information ###

Generated at: 2022-05-27 12:32:51 +00:00

Thank you for the quick response. The problem with adding the product to the cart only happens with one product, which I’ve since removed from the store page to not let customers be able to access it.

So it’s only the one product that wasn’t able to be added to the cart. It’s also only this product I’m not able to edit the variables or duplicate. And since trying to duplicate it, I cannot add any new products to the store.

I’ve also done all you’ve mentioned, and even when all the plugins are deactivated, excepts WooCommerce, that product still gives the same issues.

Thank you Kharis!