nickw10

Hi, yeah I’m good thanks ??

Here is the post from stripe

{
  "amount": "1495",
  "confirm": "false",
  "currency": "GBP",
  "metadata": {
    "Player 1": "name-1",
    "Player 2": "name-3",
    "Player 3": "name-4",
    "Player 4": "name-6"
  },
  "payment_method_options": {
    "wechat_pay": {
      "client": "web"
    }
  },
  "payment_method_types": {
    "0": "card"
  },
  "statement_descriptor_suffix": "Popup Events Company"
}

and here is the response

{
  "id": "pi_3Qg1JDB7O02uFoPm0Ja3KWQO",
  "object": "payment_intent",
  "amount": 1495,
  "amount_capturable": 0,
  "amount_details": {
    "tip": {}
  },
  "amount_received": 0,
  "application": null,
  "application_fee_amount": null,
  "automatic_payment_methods": null,
  "canceled_at": null,
  "cancellation_reason": null,
  "capture_method": "automatic_async",
  "client_secret": "pi_3Q**********************_******_*********************K7Iy",
  "confirmation_method": "automatic",
  "created": 1736588927,
  "currency": "gbp",
  "customer": null,
  "description": null,
  "invoice": null,
  "last_payment_error": null,
  "latest_charge": null,
  "livemode": true,
  "metadata": {
    "Player 3": "name-4",
    "Player 4": "name-6",
    "Player 2": "name-3",
    "Player 1": "name-1"
  },
  "next_action": null,
  "on_behalf_of": null,
  "payment_method": null,
  "payment_method_configuration_details": null,
  "payment_method_options": {
    "card": {
      "installments": null,
      "mandate_options": null,
      "network": null,
      "request_three_d_secure": "automatic"
    }
  },
  "payment_method_types": [
    "card"
  ],
  "processing": null,
  "receipt_email": null,
  "review": null,
  "setup_future_usage": null,
  "shipping": null,
  "source": null,
  "statement_descriptor": null,
  "statement_descriptor_suffix": "Popup Events Company",
  "status": "requires_payment_method",
  "transfer_data": null,
  "transfer_group": null
}

Here is a link to a screen recording, I know you can see it but.

• I started in stripe so you can see the current events
• Then navigated to the form on the site
• Then back to stripe and waited for the request to appear
• Used the PID to find the request in the browser

Anything else you need please just let me know

I’ve managed to find a backup of the site that I had locally and I’ve have restored it with no issue, all plugins and themes then updated fine, so no idea what caused the issue.

As I can’t get to the site, I tried to use the CLI tool to deactivate all plugins but I get a fatal error, so I renamed the plugins folder and of course, I only have 1 default theme installed, not sure if this means I’m going struggle to fix it ??

So the update was via the plugin, but having another look at it I’m not so sure it did wipe out the settings, the strange thing is it’s using the default mailer and it is sending mail, which never normally works. And of course, it only works some of the time ??

I’ll add some real mail server settings and hopefully resolve my issues.

Nick

You are correct, the weird thing was the form worked fine if you selected Pic-N-Mix and ticked the newsletter signup, but I’ve removed the ‘-‘s and the comma and it all seems to work just fine.

Thanks

Nick

So, it turns out the issue was an old account in my authenticator app. I managed to fix it by allowing the replacement when Authenticator asked me to replace existing or add as new, I chose replace existing and then noticed one of my other accounts had been removed.

I added that one back in and since then I’ve had no issues, I have been updating the app name though too, which if nothing else means I can easily see in Authenticator which site is which ??

Thanks for letting me know, I’ll raise a support ticket with LastPass and see where that goes, do you want to leave this open so I can update it if I get a response?

Ok, I’ve tried again and I’m getting this as an error, I do now have three sites though that work, I managed to get 1 to work by adding a 1 to the end of my email address….perhaps that’s broke it ??

Not sure if this helps a all?

I’ve downgraded forminator to the previous version and it’s resolved the issue.

Nick

Ok, thanks for the update.

It’s strange that it’s only on 1 of the forms on this site, the 2 others seem to work OK.

Nick

It happened a week or so ago for me and I thought I identified it as some of the values being stored with a – between the words, so I updated them and it seemed to fix it, but today (or possibly since the last update) they’ve stopped working again.

Thank you for the help, it’s really appreciated. I think I spotted the issue. You are using a ‘select’ field and I’m using a check box, I tested it with a select field and it worked the first time, so I’m not sure how you managed to get it working with my form when you tested it. It seems it doesn’t like mapping to a check box field. I might have to think about how I can restructure my form.

Nick

Hi Patrick, thanks for the reply. I can setup the select option easy enough in Forminator, what I don’t see and this is the issue I guess that’s causing the mapping not to work is a ‘select’ type in MailChimp, as you got this working in Mailchimp what type of field did you use in Mailchimp to get the mapping to work?

Nick

Ok glad the screenshots helped. That’s what I suspected but I couldn’t see a select option in Mailchimp, what did use to get the select field to map from Forminator to Mailchimp as I can’t see a select field type in the form builder (MailChimp).

I did ask you if you managed to map it to a text field as well and you replied “Yes, I checked your form and my new form as well, where booking type was set up as select and later on as text field.”

I assumed you meant you could map the forminator Select field to a MailChimp Text field, but I guess I was wrong.

• This reply was modified 3 years, 4 months ago by nickw10.

I finally got around to checking this and still, I can’t get it to work.

I’ve tried every combination I can of the field type and Mailchimp type but it never populates, I can get it to populate if I map it to the first name or last name, then in Mailchimp the booking type shows as first or last name, but if I map it to booking type then nothing appears in Mailchimp. I even tried importing the form from the link I sent you earlier, but that didn’t work either.

I’ve linked a couple of screenshots showing you what I’m mapping in the hope that might help.

Mailchimp Merge Fields

Forminator Mapping

• This reply was modified 3 years, 4 months ago by nickw10.