Nicha

@rubengc Thanks for the clear explanation.

It works but if I want to revoke the one-point award, will the rank change?

Hi @pacogon
Thank you for your reply but it is not really what I want.

The set up that I set was fine until today. This is the rank condition that I set up for Lap4/10 https://ibb.co/Gvsj1pY (which is it’s the 4th rank). Here is my users reached the balance points but the rank is not updated https://ibb.co/xMM0LCX . Their rank still are in the 3rd rank.

Here is my rank:
Start>Lap 1/10> Lap2/10 > Lap3/10 > Lap 4/10> and so on until Lap 10/10

Start>Lap 1/10> Lap2/10 > Lap3/10, these ranks still work fine

@wfadam Thanks for your response. Email sent.

@champsupertramp

Sorry for replying late too. It still hasn’t worked but I used an alternative way. I have no time to figure this out but once I have time to investigate more I will share the information with you.

Thanks for your help.

Hi @champsupertramp

I checked with my host but there is mod-sec no entry. Then I checked for a plugin conflict, I found that when I deactivate WPML, I can edit the email templates and save changes as it supposed to be. I test the email, it works fine. So, I activate WPML, all the changes I made go back to default messages automatically.

In this case, what should I do?

Hi @champsupertramp
Thanks for your reply, what do mean by exclude the UM settings? Is it Urls? My host provider asked me for the exact Ultimate Member settings.

Thanksss

I don’t know how to delete the topic but it is my fault, I forgot that I enable debug mode. Sorrrrrrry -w-

I have the same issue.