Gabor

Hi @valletinformatique44!

We don’t have a specific zoom feature, but in the Pro version we do have a lightbox. You can see an example here, how it could look, and a documentation here, how it can be added.

If you have further questions about the lightbox, please get in touch with us through our form, because this forum only allows Free version features to be supported.

Hi @vikecall!

Do you have Smart Slider Pro or Free installed in your website? In the Pro version we had a similar bug, and in there the problem can be solved by doing a reinstallation with a newly downloaded installer.

In case this wouldn’t help, or you are a Free user, please get in touch with us through our form, because we will need to do some deeper debugging, and then we will try to help!

Hi @sneader!

I wasn’t able to replicate this problem and we haven’t heard of such issue before, so it might be related to using another plugin next to Divi theme too. We would need to do some deeper debugging, so please get in touch with us through our form, and we will try to figure out what is the issue!

You can download the Pro version from here, by logging in with the email address that was entered during purchase.

Please note, that this forum does not allow developers to talk about the Pro version of their plugin, only the Free. So please rather contact us through our form to continue this ticket there, if you will have other questions or you won’t be able to resolve this issue!

The problem on your website will be this, that probably your theme uses Gantry 4, which is outdated. It uses MooTools, which has many known issues, including the one you are experiencing, that they are removing native js functions, like bind().

There are two things I can suggest:

1. If your theme is still being kept updated by its developers, get in touch with them. Show them our documentation and ask them to modify the mootools.js file (they might use a different name) according to the documentation.
2. If your theme is outdated, so it isn’t developed anymore and you can just modify its codes, follow our documentation. By checking the source code of your website (right click anywhere on the page -> View page source), you could try to search (Ctrl + F) for the word “mootools”, and try to find a .js file. Once you find the mootools js file, open it up on your FTP to edit it. Remove the code our documentation suggests too:

delete Function.prototype.bind,

After that if you hard refresh your page (Ctrl + SHIFT + F), to ensure browser cache won’t load the older file, then your problem should be resolved!

Hi @vertigris!

I’m sorry, but this feature is only available in the Pro version of Smart Slider. In the Free version we don’t have an option/workaround to turn this functionality off.

Hi @febinky!

I just wrote to your email support ticket, but I will paste my answer here too:

“If you would like to retrieve the background images of slides, those are stored in the [prefix]_nextend2_smartslider3_slides database table. The “slider” row contains the ID of the slider, so that could be used at your query. The “params” row contains the json encoded data of the given slide. You could paste that content for example here, to see it through. Amongst the data you will find the background image:

backgroundImage: $upload$/slider68/imageslider-background2.jpeg

$upload$ means the upload folder of WordPress, by default: /wp-content/uploads

So with a json_decode function: https://www.php.net/manual/en/function.json-decode.php
you can convert the “params” data into an object or array, and there you could access the backgroundImage value.

Officially we don’t support custom coding, so our help is limited in such matters, but if you have any questions, let me know!”

• This reply was modified 1 month, 1 week ago by Gabor.

Hi @shridsan2010!

If in mobile view you cannot see the button, then within the editor, we have an option to hide layers (just for the editor, so not for the frontend) and I think you might have the button or its container hidden on your slide. You should enter the layer list:
https://smartslider.helpscoutdocs.com/article/1815-layer-list#where
and as you see at the 7 and 8 marks:
https://smartslider.helpscoutdocs.com/article/1815-layer-list#options
if you click on the icon of a layer, it gets hidden for the editor. Make sure you don’t have the Button or Content layer hidden (or any other parent of the Button).

If this won’t help, please send me an export of your slider, through our form!

Hi @froggolini!

It is possible, that your website has too strong CSS codes, which are overwriting our slider. Please send us a link to your website, and also an export of your slider, through our form. Then we will take a look at what’s wrong!

Hi @dannybo!

Our plugin works fine in WordPress 6.6.2., so feel free to use it on that version.

When we release a new Smart Slider version, we can only mark the current highest WordPress version as compatible. Since we didn’t made big changes, which would require a new Smart Slider release, we didn’t wanted to come out with a new version, just to mark the new WordPress version as compatible. So we will release a new Smart Slider, when there would be a problem or new featute, that would require it.

Hi @tarundas!

Once you either subscribe to our newsletter or close that window without subscribing, our system should store that this window shouldn’t come up anymore. And the window should also close. In case this doesn’t happens at you, there will be an error in your admin area. First I suggest trying out a different browser, to see if the issue is connected to the browser or not. If that won’t help, then as you see here, by using Health Check & Troubleshooting plugin, do you see the issue while only Smart Slider is activated on your site? If you don’t, follow the documentation to narrow down what creates the issue. If you do see the problem while only Smart Slider is active, please get in touch with us through our form!

Hi @pracko!

Both the Free and Pro version of Smart Slider 3 are compatible with PHP8.0+ . If you see a critical error, please turn on error reporting as you see here, and WordPress should create an error log about the issue at:
/wp-content/debug.log

If it wouldn’t, turn on error reporting this way, which will also try to create an error log:
/php-error.log
and it will try to write out the error message into your website as well.

Please send us any error message you find, and we will help figuring out the cause!

Hi @winterstreet!

The Main animation of the slider is only being used on background images, when you don’t have Background animations. So the problem you have is, that you have multiple background animations selected. Based on your video you want to keep one of them, so you could, just deselect the “Curtain to left” animation.

You should note, that slides have Background animation options too. In case you don’t see the “Curtain to left” animation being selected at the slider’s settings, check your slides settings too.

Hi @tmora!

As I see, PHP 8.4 wasn’t released yet, so probably a different or unstable version got activated on your website. On your screenshot, a backtrace is visible about what codes are running, which are leading you to the error, but the actual error message is missing. Could you tell me what “Fatal error” message appears next to this trace? If you aren’t sure, please ask SiteGround support about it. And if you will be in contact with them, ask them to specify the PHP version too, what exactly runs what they call PHP 8.4?

Hi @eileenms!

We aren’t aware of any Genesis theme related problems, and as I see this is a paid theme, so I was only able to check Genesis framework, which didn’t cause any issues. First please use Health Check & Troubleshooting plugin as you see here:
https://smartslider.helpscoutdocs.com/article/2006-how-to-use-health-check-troubleshooting-plugin
to confirm, that the problem is connected to the Genesis parent theme, and not the child theme or a plugin. As you will see at Step 5 of that documentation, you should switch to the Genesis parent theme for your test.

If you see the problem like that too, please send us an installer for Genesis theme, and we will take a look:
https://smartslider3.com/contact-us/support/?topic=Conflict
You could upload the installer to a file sharing website, like Dropbox, and just send us a link at our form’s “Message” field.

• This reply was modified 2 months, 3 weeks ago by Gabor.