newfignewton

While this issue is waiting to be resolved, If I choose “Keep current method”, will I be able to set up cache when a fix is released? Thanx

Thank you; memcached will remain disabled.

Will look for it in changelog.

You may try this, a response from UM when I pressed for more information about removing the plugin:

I’m sorry to hear that you have malware issues due to a security vulnerability that we’ve patched earlier. We take this issue very seriously and ask you to submit a new support ticket on our website so we can help you to fix this issue and remove malicious files. Please go to this page on our website and click on “I’ve read the pre-purchase FAQs & want to ask a question”

It seems odd that they would want you to go the their ‘Pre-Purchase’ page to ask about removal issues, but it is what it is and they did respond to my requests for support even though we had the free version of plugin.

We went with your Alternative.

Good Luck

This was sent to me by UM, you may find it useful. We also completly removed the plugin due to ongoing issues and switched to another Member plugin.
From UM:

“There is a doc with the list of infected files
Doc Link
and steps what you need to do.
Also, you may use WordFence plugin to clear all infected files at your site.”

Good Luck.

If the issue is “Ultimte Member” plugin, you may have to disable it in your WordPress install folder or in your database. I have had similar issue with “Ultimate Member” and have disabled it until resolved. See this for information on deactivating/removing plugins without Admin access: Disable a WordPress Plugin Without Access to Your Admin Area

Gee, five stars must mean you like the Plugin, however um, Think you want support.

If you are using the Sign-up Shortcode, insert the entire Full Shortcode and edit “button_text=’Submit'” section to “button_text=’Join'”. See: Sign-up Shortcode doc