netfxs

Hi,

Unfortunately, there is no way to provide a PDF to the customer, but only a preview of the product that can be downloaded by the client(jpg, low def).
In the charged version, the admin recover a HD ready-to-print PDF, but he’s charged for each single recover he made, so we don’t let the customer to have access to it.

Thanks for your understanding.

Merci !

Problem with old PHP versions fixed.

Hi Jan, and thank you for the quick reply.
Ok, my Apologize for title ??
I was reading this :
Do start a support topic before you leave a review. If you have a problem with a theme or plugin please start a support topic about it before leaving a review. Give authors a chance to help you first. Just like the code, their support is offered for free.
when I wondering if that would take place in the context… So I asked!

Thank you anyway and eventually try tea!

Hi,
Can you open a ticket here :
https://www.theawesomedesigner.com/product-designer-plugin/
We will probably need to ask you more informations about your configuration!

Thank you,
Steve

Thank you very much. More great features are down the road, like smart template creation and much more!

Since we have no answer since 3 weeks and no other similar report, we state this topic as solved.

Thank you very much!

Thank you, much appreciated!

Since the problem appear only from your location, we really need your help to see what happens. Yet, you doesn’t answer to our emails since weeks, so how do you expect us to help?
That said, you may be on vacation or convalescence, but avoid giving us a bad rating as we have not finished looking for a solution.
As you know, our support is really prompt, so you’re welcome to continue our exchanges ??

Hi,
We are still investigating! This issue seems to appear in very particular circumstances, but we keep working on it.
Thanks for your understanding.

Issue fixed!

Hi,

Can you please open a support ticket here? Or contact us directly : support(at)theawesomedesigner.com
We will need more informations about your theme, account, server info, in order to solve this issue as soon as possible.

Thank you,
Steve

Hi,

We found a trouble with some ajax plugin.
The issue is now solved, you can update the Awesome Designer.

Thank you !

Steve

Hi,
The Awesome Designer has been updated today. It’s now possible to display only tools you need, and to select only colors you need being available for the users.
Thanks for getting involved!

Steve