Piotrek Bodera

Hi @meganoosh,

Thanks for reaching out and congrats on starting your journey with Woo. Indeed, your configuration has all the necessary elements already.

In general, our free plugin you’re using calculates the USPS rate based on the order’s weight and destination. If you already added the USPS shipping method to your shipping zone, then your customer will see the rates at the checkout. You can test it yourself, by going to your checkout page with a test order. To see additional details about USPS rates, please turn on the Debug Mode.

If you’d like to limit the USPS shipping services visible to your clients, then please consider using the checkboxes in the Services section.

After completing these steps, please verify if the issue has been resolved.

Kind regards,

Piotrek

That’s correct. This forum is designed to support our free plugins. However, in cases when we need to access a site, it’s safer to pass such credentials via email. Even if you prepare a staging access without sensitive data, and paste the credentials here, it’ll be publicly exposed to everyone.

This is the main reason for asking you to send a message via our support form.

Regarding the WPML and Polylang compatibility. Indeed, our plugins are tested, and we know from our customers’ experience that our Flexible Shipping plugins (both the free and the PRO) are compatible with WPML and Polylang. However, they are still 3rd party plugins. Their configuration, updates, or bugs can affect the compatibility. The same applies if you use additional 3rd party plugins.

This is the second reason to access your staging site.

Lastly, we’re not recreating it on our test sites nor any other customer reports a similar issue. Therefore, it’s crucial for our team to be able to access your staging site safely.

Kind regards,

Piotrek

Thank you for providing steps and details. Since WPML is a premium plugin, we don’t have access to it. Our team would require access to your site. Please don’t share them here.

May I kindly ask you to reach us out via our support form, where we can exchange necessary details via email?

In your request, please provide the link to this thread so it’s faster to provide the support for you.

Hi @jeriss,

Thanks for reaching out regarding the WPML and free shipping notification.

The issue might be related to a theme you are currently using in your store. To check if there is no conflict, please temporarily install and enable Storefront the official WooCommerce theme, and see if the problem persists. 

Alternatively,?the issue may be related to some other plugin used in the shop.?Especially the caching plugins.

Please disable plugins which are not ours or the WooCommerce itself.?Then please enable plugins one by one,?deleting cache, and check if the issue still occurs.

After checking the above, please?let me know about the outcome.

Kind regards,

Piotrek

Hi @siutek,

Thanks for reaching out, and providing details about the translation string issue.

May I kindly ask you to share a screenshot showing where in the store you see the “Continue shipping” button. It’s possible that it’s not part of our plugin, and rather another plugin or theme.

Kind regards,

Piotrek

Hi @mfghost, thanks for reaching out,

Please mind that the free version of the Shipping Live Rates for FedEx for WooCommerce plugin only allows you to use the Global Shipping Method Type, as described in our documentation:

https://octolize.com/docs/article/fedex-general-settings/#shipping_method_type

If you’d like to set the FedEx Shipping Methods for specific zones, please upgrade to our PRO version. Since this forum is only for the free plugins, we encourage you to test the PRO plugin in our demo, and reach out to us via the contact form. This is where we’ll be able to answer all your queries regarding the FedEx WooCommerce Shipping Plugin – Live Rates PRO.

Hi @alvaroagrosegura,

Thanks for reaching out. Please mind that we provide support only in English and Polish. However, I translated your query using DeepL and from what I understand, you’d like to exclude some products from the free shipping.

Indeed, it’s possible and we recommend using shipping classes for that. We wrote a dedicated article about this scenario in our blog:

https://octolize.com/blog/disable-free-shipping-for-certain-products-in-woocommerce/

Please mind that this forum is only for our free version of the Flexible Shipping plugin. The scenario you’re asking about requires our Flexible Shipping PRO version. Therefore, if you’d like to continue this thread, please reach out to us via contact form:

https://octolize.com/support/

Kind regards,

Piotrek

Hi @daniub,

Thank you. I’m aware of the WordPress Forum guidelines. However, I didn’t receive any answer from your agents for over a week. That’s why I started this thread because it was super strange to not hear from you.

I received an email from your support today.

We can close this thread now. Thanks.

Kind regards,

Piotrek

Hi @3bsstudio, and sorry for the delay.

I tried to recreate the issue in my test store. Our plugin worked as expected with the “Hide shipping costs until an address is entered” feature.

As you’ve noticed, the culprit is most likely with the 3rd party plugin, i.e. Advanced Free – Flat shipping WooCommerce – Pro. Please reach out to them, as only their team can address this particular issue.

Alternatively, if I understand your shipping scenario correctly, you’d like to display the Royal Mail Live Rates based on some rules. We do have a paid plugin that offers exactly that: Conditional Shipping Methods WooCommerce.

If you’re interested, then I’d be happy to tell you more. Please mind that www.remarpro.com Forums are designed to offer support for the free plugins in the WordPress Repository. Therefore, we invite you to continue this conversation via email.

I’m marking this thread as resolved, but of course, please reach out to us via the contact form above.

Kind regards,

Piotrek

Hi @rkawli, thanks for your interest.

Please reach us out via our contact form, where you type your email address and write about the feature request. That’s the best way to ensure you’ll be notified once we release the update.

As we haven’t got any replies, I’m marking this topic as resolved for now.

Kind regards,

Piotrek

Hi @3bsstudio,

Thank you for reaching out. Please allow us additional time to check your case.

I’ll reply to you as soon as possible.

Kind regards,

Hi,

I’m glad to hear that you managed to solve it. Please excuse me, as I forgot to mention that we do have the Visibility feature in Advanced Options. If the checkbox is checked, then the shipping method is visible only for logged-in users.

I’m marking this topic as resolved for now. If you’d like to ask about anything else – please open a new thread. 

Kind regards,

Piotrek

Thanks for the review, and for emphasizing the most important features for you. We’re glad that our plugin delivers what you were looking for.

We’re glad that you enjoy our plugin, and thanks for posting your review.