Piotrek Bodera

Hi Daniel Proczko (@diggler),

I copied all your steps, but I couldn’t recreate the issue. Here are my screenshots.

Estimated shipping on the cart page:
https://cdn.zappy.app/ccb48c94b18bd1aaf892f9fe1569917d.jpeg

Estimated shipping in the checkout matches the prices from the cart page:
https://cdn.zappy.app/70786111938889690e6379c188280c2a.jpeg

Address from your video on the cart page:
https://cdn.zappy.app/252cb095f1ea8e4fdd1770bb4cecb6b2.jpeg

Address from your video on the checkout page:
https://cdn.zappy.app/fbd8d076968fff417d5b823787c593a3.jpeg

2nd address from your video on the cart page:
https://cdn.zappy.app/8b7b76121b714fea552a3f20ee3e92d2.jpeg

2nd address from your video on the checkout page:
https://cdn.zappy.app/4328f7d02a974f3dc7b2d83c046c8390.jpeg

Please mind that my rates are different because I don’t know what’s your origin point. Mine was set for testing purposes to:
24943 John J Williams Hwy
Millsboro
19966
Delaware
United States

In every case, the rate was the same on the cart page and on the checkout page. That’s because every time you type a correct address a request is sent via UPS API to get the proper shipping rates. The rates won’t be correct if the address is not real (not correct).

To see exactly how the rate is calculated I recommend turning on the Debug Mode in our plugin. It will display blue notice windows with all relevant information. We wrote more about it here:
https://octolize.com/docs/article/124-general-settings#Debug_Mode

If you have any additional questions to this thread – please reply.

Kind regards,
Piotrek

Hi Daniel Proczko (@diggler),

Thanks for reaching out and providing extensive details. Please allow us more time to double-check this issue on our end. Once I have feedback from our devs I’ll write you back.

Hi @scabuster,

I’ve just emailed you with the details regarding our plugins. Let’s continue our conversation over there. Since the query is about our paid plugins – I’m marking this thread as resolved.

Kind regards,
Piotrek

Hello @sguha007,

Thanks for reaching out. I’m happy to help you.

Yes, I confirm that according to the FedEx guidelines, 150 lbs is their max acceptable weight limit:

https://www.fedex.com/en-us/shipping/ground.html

If the cart total weight exceeds 150 lbs, you can split them e.g. to two 75 lbs parcels or more by choosing Parcel Packing Method: Pack into custom boxes and defining your own boxes the products will be packed to and shipped in. Optionally, you can also choose to pack each product separately.

Please mind that splitting the shipment into 2 or more packages will do the job if the 150 lbs cart total weight consists of a few products. It won’t work if there is only one heavy 150+ lbs product in the cart, since it cannot be divided in such case. However, as you mentioned this feature is available only in the plugin’s PRO version, and unfortunately, we are not supposed to discuss the PRO plugins here.

If you need some more information about the FedEx Live Rates PRO plugin, please contact us directly at https://octolize.com/support/, and we will answer all your questions there.

Kind regards,
Piotrek

Hello @badgoblingames

I consulted the issue with our developers, and it seems that USPS introduced some changes to the API, but they’re not reflected in their documentation.

I reached out to USPS already and asked them for clarification. Will let you know as soon as we have the response from them.

Hello @badgoblingames

Thank you for passing all the details. Our team is currently checking the issue, and I’ll write you back as soon as we have un update.

Hi linussun (@linussun),

thanks for reaching out.

I can see that you correctly set up WooCommerce General settings. May I also ask to see a screenshot of your shipping methods configuration screen?

Just as a reference, we wrote more about setting up the shipping methods here:
https://octolize.com/docs/article/29-flexible-shipping-shipping-methods-complete-guide#Adding_the_shipping_method

• This reply was modified 2 years, 11 months ago by Piotrek Bodera.
• This reply was modified 2 years, 11 months ago by Piotrek Bodera.

Hi arsm (@arsenalemusica),

Could you please confirm that you updated the plugin to the version 1.4.6?

You can see the current version of your plugins in Dashboard > Plugins
https://cdn.zappy.app/b096541f6fcf4fdf9f621c13426bea65.jpeg

If the plugin is updated, then it may be related to cookies/cache in your web browser. Please test it by opening up your page in an incognito mode/private browsing mode.

Also, if you use any cache plugins on your WordPress site, you may need to clear it to see correct weight in the cart.

I hope that helps. Please reply if you need further assistance.

Hi arsm (@arsenalemusica),

I’d like to inform you that the new updated plugin version with the patch has been released.

Please update the plugin to version 1.4.6.

If you have any additional questions, we’re here to help.

OK ??

When our developers release the patch, we’ll let you know in this forum thread.

Hi arsm,

Thank you for pointing out that issue. I managed to reproduce the issue on my WordPress site. Details have been passed to our developers, and we will release a patch as soon as possible.

Is there anything else we can help you with?

Thank you, Daniel @sjbrg for reporting that, and thanks Zack @zackkrida for suggesting the downgrade solution. Now both my store and email newsletter are working correctly.

Huge thanks @gregrickaby for forking and continuing Algolia WordPress search with this plugin. It really makes things simpler for small sites that I run and don’t want to dig in the code.

Keep it rolling!