Piotrek Bodera

Hi @devjr, thanks for reaching out.

The free version of our plugin doesn’t offer such a feature. However, please consider our UPS Live Rates and Access Points PRO that does offer the Handling Fees option.

I’m marking this topic as resolved for now. If you’d like to ask about anything else – please open a new thread.

Kind regards,
Piotrek

Hi @samrot, thanks for reaching out.

In general, if the address is provided, our plugin should display the same data you see on the Cart and Checkout pages.

If that’s not the case, then we’ll need to ask for temporary access to your site. To protect your privacy, we need to continue the conversation over email. Please send a message via our form referencing this forum thread.

Kind regards,
Piotrek

Hi @yogurtpowder, thanks for reaching out. I noticed you sent as an email regarding this issue. It’s necessary to verify your shipping zone and methods configuration with the debug mode. I sent you the details in the email already, so let’s continue the conversation there.

Kind regards,

Piotrek

Hi @wpusr1, thanks for reaching out.

Indeed, you can use our plugin to address this shipping scenario. However, the price per every 500g is the PRO version feature:

Here’s a detailed comparison of free and PRO features:

https://octolize.com/docs/article/flexible-shipping-free-vs-pro-features-comparison/

We encourage you to test it out for free in our demo.

I’m marking this topic as resolved for now. If you’d like to ask about anything else – please open a new thread.

Kind regards,
Piotrek

Thanks for the confirmation. I’m marking this topic as resolved for now. If you’d like to ask about anything else – please open a new thread.

Kind regards,
Piotrek

No worries. Our team is here to help. If you don’t see the Negotiated Rates checkbox it, then either you’re using another plugin that’s not UPS Shipping for WooCommerce – Live Rates and Access Point. Or a 3rd party theme/plugin is affecting how our plugin is displayed to you.

The WordPress and Woo ecosystem is designed in such a way that all plugins and themes, of which there are more than 60,000, can affect each other. If they are not created to the highest programming standards, then they will cause errors.

Therefore, please follow the troubleshooting steps described in the previous message.

Once you finish, please tell us about the outcome.

Hi @mwantz13, thanks for reaching out.

May I kindly ask you to log into the USPS?Retail Postage Price Calculator, recreate the exact order, and reply with the screenshots showing the results? This is the best way to verify the USPS rates.

Additionally, please turn on the WooCommerce Shipping Debug Mode to check which zone was triggered at the checkout.

Lastly, please enable the Debug Mode for USPS plugin. Once it is enabled, please verify if you get any specific messages from it at checkout.

Please get back to me with:

• USPS Live Rates Shipping Method configuration screenshot
• USPS Live Rates settings screenshot
• Debug Mode logs for USPS (request and response)
• Destination and shipment address (zip code, country, city)

Kind regards,

Piotrek

Hi @boazpeled, thanks for reaching out.

Indeed, our plugin does support Negotiated Rates.

The issue might be related to a theme you are currently using in your store. To check if there is no conflict, please temporarily install and enable Storefront the official WooCommerce theme, and see if the problem persists. 

Alternatively, the problem may be related to some other plugin used in the shop. 

Please disable plugins which are not ours or the WooCommerce itself.?Then please enable plugins one by one,?deleting cache, and check if the problem still occurs.

In order not to influence potential customers with your actions,?you can use the so-called staging. This is a secure 1:1 copy of the site, intended for testing and invisible to customers. Many web hosts provide this feature. If your web host does not offer this, then you can use the free WP Staging plugin.

After checking the above, please?let me know about the outcome.

Kind regards,

Piotrek

We’re glad that our plugin is useful for you @veritycantare. Thanks for sharing your opinion and good luck with your store!

Kind regards,

Piotrek

Thanks for the additional details @olivseo. Our plugin already supports the OAuth authorization method. The aforementioned REST API – Client Credentials connection indeed uses OAuth to establish access to your UPS Account.

Kind regards,
Piotrek

@haphaphap thank you for pasting the details. Our team need to verify the configuration by temporarily accessing your site. May I kindly ask you to send as a message via the contact form with the link reference to this thread?

We will be able to continue conversation via email and find the solution.

Hi @haphaphap,

Thanks for reaching out. May I kindly ask you to turn on the Flexible Shipping Debug Mode and verify how it’s triggered at the checkout?

Additionally, if you see any error messages, please pass them in your reply.

Kind regards,

Piotrek

Hi @olivseo,

Thank you for reaching out to us. I’m sorry to hear you’re experiencing issues with the UPS API connection.

Please mind that we introduced an alternative API authorization method that may offer more stable connection:
https://octolize.com/docs/article/ups-general-settings/#oauth-rest-api-own-application

I’m marking this topic as resolved for now. If you’d like to ask about anything else – please open a new thread.

Kind regards,
Piotrek

Hi @luksz, thanks for reaching out.

Indeed, our plugin supports the Currency Switchers. For details, please head to our article:

https://octolize.com/docs/article/flexible-shipping-currency-support/

Then in terms of free delivery threshold, please check this:

https://octolize.com/docs/article/flexible-shipping-shipping-method-free-shipping/

Therefore, with separate Flexible Shipping methods in respective shipping zones you’ll be able to set thresholds for different currencies.

I’m marking this topic as resolved for now. If you’d like to ask about anything else – please open a new thread.

Kind regards,
Piotrek

• This reply was modified 3 months, 4 weeks ago by Piotrek Bodera.

Hi @lymsolutions, thanks for reaching out.

Our free version doesn’t have an option to distinguish between Commercial and Residential addresses. To achieve that, please upgrade to our PRO version.

We encourage you to test it out for free in our demo.

I’m marking this topic as resolved for now. If you’d like to ask about anything else – please open a new thread.

Kind regards,
Piotrek